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“Beware the Resort Charge”

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DoubleTree by Hilton Breckenridge
Ranked #11 of 23 Hotels in Breckenridge
GreenLeadersBronze level
A TripAdvisor Member
“Beware the Resort Charge”
Reviewed 27 November 2013

This hotel is very average for the hotels in the area. It is conveniently close to the slopes, but not slope-side. The bed was terrible - very uncomfortable. I stay in a lot of hotels and this is one of the worst I've been in. It also has a resort charge, so bear in mind that you need to add $20 to the room rate to get the true rate. Personally, I see this as deceiving and so cannot recommend this hotel because of this.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris T, General Manager at DoubleTree by Hilton Breckenridge, responded to this review, 29 November 2013
Thank you for sharing your feedback. The Resort Charge is normal to find in a resort community. We have tied this into parking and internet which saves our guests nearly $38 per night. I am sorry for any inconvenience this may have caused you and we hope to see you again in the future.
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1,490 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (274)
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English first
Omaha, United States
1 review
Reviewed 24 November 2013

This is an absolutely fantastic Hotel, the facility is first rate and the staff is one of the best I have ever encountered. The restaurant made dining a fun and relaxing experience and the staff was awesome.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris T, General Manager at DoubleTree by Hilton Breckenridge, responded to this review, 29 November 2013
We are really happy to hear how much you enjoyed your time with us! Thank you for taking a moment to share your experience with others. We hope to see you again for your future Breckenridge visits!
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West Newbury, Massachusetts
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 November 2013

Late arrival and early checkout no problem. Valet guys were great! They'd drive us to/from town and get the car any time day or night. Very friendly. Cookies a very nice touch. Pool / locker areas clean and well-kept. Very convenient to downtown.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris T, General Manager at DoubleTree by Hilton Breckenridge, responded to this review, 29 November 2013
Thank you for noticing the great staff we have here at the DoubleTree Breckenridge. We certainly pride ourselves on the team we have built here. We appreciate you choosing us and look forward to your next visit.
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Taos, United States
Level Contributor
6 reviews
6 hotel reviews
Reviewed 15 November 2013

The only draw back was the lack of cooling allowing the room to get to warm. They offered a portable cooler/air conditioner but since the windows could open, the over heating was resolved. The staff was friendly, helpful, and readily met my needs.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris T, General Manager at DoubleTree by Hilton Breckenridge, responded to this review, 29 November 2013
Thank you for sharing your feedback with others. We appreciate your kind comments and love hearing you enjoyed your stay. We hope you come back again soon!
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Chesterfield, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 November 2013

I only wish as a Gold Member that I could have had a better view that I requested at check in. Thou you could find better deals $$ elsewhere this staff and facility was excellent and would definitely stay there again because I'm a HH member and get a corporate discount.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Deric K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris T, General Manager at DoubleTree by Hilton Breckenridge, responded to this review, 29 November 2013
Thank you for taking the time to share your experience with others. We appreciate your comments and look forward to seeing you again. We will do our very best to upgrade you to a room with the best of views.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 November 2013 via mobile

Employees were not only standing around chatting with each other but actually spoke rudely to members of our party when we let them know the elevators were not working.

All of the elevators were out of service the morning we left with no signs or notice to us guests. Our party walked all the way across to the other side of the building just to find out ALL the elevators were out of service and the down three flight of stairs with all our luggage.
The night clerk, Jake was the one exception to the terrible service we received. He was pleasant and helpful which is the only reason I am giving the hotel a rating of 2 instead of 1.
Maybe the hotel needs to get back to the standards of the Hilton brand before they hire more lazy employees to stand around and ignore their guests. Very disappointed with this hotel.

Stayed November 2013, travelled on business
Helpful?
2 Thank heathcrx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pueblo West, United States
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 31 October 2013

Things we could live with: Broken TV remote, malfunctioning coffee maker, rust in the tub, high prices for mediocre food, pay to park, you have to switch elevators from parking level to room levels, the outdoor hot tubs are worn and dirty looking. Something major: the heating system sucks all the moisture out of the air and at that altitude it is dangerous. My 9 yr. old woke up in the middle of the night with breathing problems and I noticed that my nose was dried up and I was also dehydrated. After calling the front desk I was told to use the small humidifier that was in the clothes closet. We used it to some relief but they should have warned us when we checked in so we could have turned it on immediately or at least at bedtime. Positives: clean, quiet, nice people, close to downtown, good indoor pool and fitness center.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris T, General Manager at DoubleTree by Hilton Breckenridge, responded to this review, 3 November 2013
Thank you for taking the time to share your experience with others. I have passed along your feedback about communicating those helpful items at check in and we are certainly going to work hard at that. Also, I have shared this feedback with Housekeeping and Engineering and they are looking into the room you stayed in to assure the items mentioned are taken care of before the next guest arrives. We hope to see you again soon at the DoubleTree Breckenridge.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Breckenridge

Property: DoubleTree by Hilton Breckenridge
Address: 550 Village Road, Breckenridge, CO 80424 (Formerly Great Divide Lodge)
Phone Number:
Region: United States > Colorado > Breckenridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Breckenridge
#5 Green Hotel in Breckenridge
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Breckenridge 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Breckenridge is a true mountain experience offering views of the majestic Rocky Mountains. Our full service hotel is directly across the street from Peak 9 of the world renowned Breckenridge ski resort. The chair lift is within walking distance from the hotel. We are also only a 10-minute walk to historical Main Street where you can find a variety of shops, dining options and exciting Gold Rush history! ... more   less 
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Also Known As:
Doubletree By Hilton Breckenridge Hotel Breckenridge
Great Divide Hotel
Great Divide Breckenridge

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