The Charter Ridge management team was phenomenal. This review is not directed toward the management staff. This house has 3 levels. Upon arrival, a manager pointed out ceiling damage from water intrusion in the den on the 2nd level. We stayed out of the room, which was a shame because it had a large TV and video games, because of possible mildew. The second day, it was worse and looked like the ceiling would fall any minute. That evening, we found water damage on the 3rd level over a bathtub. Again, it looked as if the ceiling would fall any minute. There was also a 3-4 inch build up of ice on the front steps and which caused someone to fall, and a broken rocking chair which caused someone to almost fall into a window when rocking back. We reported these conditions and management said the Homeowner Association took care of the ice and they would have it taken care of. They promptly repaired the rocking chair, but no one was comfortable sitting in it. The next day, water intrusion appeared on the top level, over the kitchen and traveled into a recessed light fixture. We were afraid to put the kitchen lights on, reported it to management and they offered to move us. We agreed and after 2 nights in the house, moved to another one for the remaining 3 nights. While in this house, we all experienced tightness in our chests and felt the house was damp and creepy. The house has a great view and beautiful living area, but is in need of deep sub-surface cleansing and repair. Even if cleaned and repaired, we would not return to this house.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Check-in / front desk|
The place is beautifully situated on the mountain away from the city traffic.
Nights are peaceful and the views are spectacular!
There were 8 of sleeping comfortably however not enough toilet paper and paper towels. Although the place has a spacious layout there was no TV in the main living room which made the space kind of useless. Overall we enjoyed our stay and would highly recommend this unit to anyone traveling with a large group or big family.
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|A romantic getaway|
Incredible view, tastefuly decorated, very comfortable. about 5 mile drive to slope, but easy drive.
We were a family plus friends and their family. There was so much room for everyone and everyone had privacy. The view from the hot tub was beautiful. The heated floors felt wonderful. Very happy with this house and would like to stay here again.