We chose our first family vacation to be a ski vacation in Breckenridge. We found the Valdoro after lots of looking and calling other places. It seemed to be a great deal for the price. They were running a special and we paid much less than we would have at other condos. There was a time share presentation that we had to sit through, but there really was no pressure from our salesperson. Her name was Kim and she ended up being really great. Our stay started out from the beginning very badly. We got to Breckenridge early because there was a bad weather advisory that had been posted and we didn't want to get stuck somewhere. We checked in at the designated location (not the lodge) and were told we were too early and they did not have names for the day. The woman there gave me the direct phone number to the Valdoro and instructed me to call them and leave my cell phone number and the Valdoro could call when our room was ready. We drove around town a little and figured our where our kids ski schools were going to be and then at about 11:20am I called the Valdoro. I spoke with Janet. She had a very nasty attitude and was rude. She acted very 'put out' by my calling and asking to leave my number....she did not offer to take my number.......did I mention I had driven from Texas and had been in the car with my 2 kids and husband for 3 days.....LOL. We went and ate lunch and then returned. We decided it would be best if my husband checked us in because it would not have been good if Janet was at the desk if I would have gone in. The gentleman that checked us in was very nice and when my husband told him about my conversation with Janet, he upgraded us to a 2 bed/2 ba.
The unit itself was clean and was nicely furnished. There were 2 nice sized bathrooms with a jacuzzi tub in the master. Granite countertops in the kitchen and plenty of space to prepare meals. The stackable washer/dryer got lots of use. The beds were very comfy with down pillows and comforters. I have a pet peave about finding hair in the bath tubs....don't ask.....and I found hair in both tubs. I don't care if it was from the maid or not, it is just something that bothers me. There was a gas fireplace that kept the living area nice and cozy. We ended up in unit #120.....at the very end of the hallway. Easy access to the garage and the hill that the kids were sledding down. That was very convenient.
There was a broken curtain rod with the curtain still hanging from it in the Master bedroom. We called the front desk immediately upon noticing it......you saw it every time you walked in the bedroom. We were assured that someone would be there the next day (Monday) to fix it. No one ever showed up. I called again on Tuesday and when we left on Friday, it had not been fixed.
You are also supposed to call the front desk to advise then if you have trash and then put it outside the front door. The first time I called about my trash, it sat outside my front door for over 5hrs before someone came and removed it..........and only after my second call to the front desk. And speaking of trash, every time you pulled into the property to pull into the garage, we got to look at 4 dumptsters. I wondered if they did not have a better place to store them. Our unit also overlooked the lovely eyesore dumpsters, so needless to say I was not pleased.
We were also supposed to get a mid-week cleaning. We never did. We ran out of toilet paper and paper towels and this also meant that our sheets never got changed. They charged if you wanted to exchange your towels, otherwise you washed them in the washer and dryer provided. They did provide dishsoap, laundry soap and toiletries at no extra charge.
Overall, we enjoyed our stay. Our family does not get to take many vacations out of town so any amount of money is quite a bit to us. I was disappointed in the things I mentioned above and was disappointed in the fact that it was not a ski in location as I saw in one advertisement. They do have great shuttle drivers that will take you anywhere and pick you up. They are also friendly and knowledgeable about just about anything to do with Breckenridge. Kudos to Nathan at the concierge desk. He was VERY helpful and didn't just give you brochures.
- Official Description (provided by the hotel):
- Valdoro Mountain Lodge is located in Breckenridge, Colorado at the base of peak 9, just two blocks from Main Street. Valdoro Mountain Lodge features one and two bedroom suites, with a gas fireplace and full kitchens. Two outdoor whirlpool spas are just steps from the spa and fitness center. A game room for children, a relaxing sauna, and many other activities await you in the splendor of the Rocky Mountains. ... more less
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- Also Known As:
- Valdoro Mountain Lodge, a Hilton Grand Vacations Hotel Breckenridge
- Valdoro Mountain Hotel
- Hilton Hotels Breckenridge
- Valdoro Mountain Lodge Breckenridge Co
- Valdoro Lodge