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“Nice Resort, but Some Issues” 4 of 5 bubbles
Review of Valdoro Mountain Lodge

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Valdoro Mountain Lodge
Ranked #1 of 23 Hotels in Breckenridge
Certificate of Excellence
Ramona, California
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Nice Resort, but Some Issues”
4 of 5 bubbles Reviewed 2 September 2014

We stayed for 2 weeks in May, which is the end of winter and the beginning of the off-season. During this time most of the town is closed, so restaurants, shopping and activities are limited. Overall the resort was nice (view, location, décor), but there were several issues during our stay.

There were quite a few maintenance issues in our unit (shower door didn't seal causing large slippery areas, drawers not closing, balcony door stuck, heater torn apart, TV remotes didn't work, light cover damaged, dishwasher leaked, etc.). Some of it was fixed, but basically we were told that they are in the process of renovating and they are going to gut the room after we left and there was no point in fixing things for our stay. I was shocked! Not even any attempt to make our stay more comfortable or compensate us for the inconveniences. Additionally there were materials, furniture, etc. all over the garage and loud construction noises during the days.

We had a package delivered to the resort and informed the front desk and they never told us it had arrived. Then when we got the email notification of delivery we asked them and they said it was there and if we wanted it to come get it. Wow. There was zero customer service from the front desk for anything and no concierge or help in finding things to do in the area. We had used the business center PC to print out some tickets and found years worth of other guests personal documents saved and in open view (tax forms, bank records, etc.). They obviously don't respect your privacy or safeguard your information.

The parking garage (which you need to use in the winter) is so cramped you can't maneuver safely and it is one-way without a loop, so you have to back up and twist around to get to the exit gate.

When we had called the resort prior to booking we had asked about the pool being open since it was still snowing a bit and were told it was open and accessible through and indoor area. Turned out that it was owned by the neighboring HOA and they had closed it for the off-season, leaving nothing for the resort guests. There were some ground floor units with private hot tubs, but we were not offered one of those.

Maybe it is better during the winter season and after they finish renovating, but my expectations from a Hilton Grand Vacations Club property were not met.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Amanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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754 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Longmont, Colorado
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 September 2014

One bedroom had everything needed for a great weekend - close to everything - staff was very friendly and helpful. The room are being upgraded, so the rooms will meet all expectations. Walk to town ( 5 min ), slopes are close and biking trail is easy to get to!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MariaAndBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Valdoro Mountain Lodge, responded to this review, 5 September 2014
Thank you for taking time to review us, we look forward to seeing you on your next visit.

J. Rafe Sykes
General Manager, Rocky Mountain Region
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, Florida
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 2 September 2014

We stayed here over the fourth of July this year and had an absolutely wonderful time! We had a three bedroom/two bathroom suite which was very comfortable. The kitchen/dining/living area had plenty of room for our whole family to spend time together and prepare meals. The location was just a five minute walk to all of downtown Breckenridge, but removed enough to feel secluded and very quiet. We didn't use the pool or other amenities while we were there, so cannot comment on them. Our suite was on the first floor, so occasionally we would hear noise from the lobby/hallway, but it was not bothersome at all. We would definitely stay here again on our next trip!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Valdoro Mountain Lodge, responded to this review, 5 September 2014
Thank you for your review. We love the fourth of July too and are thrilled you enjoyed it.

J. Rafe Sykes
General Manager, Rocky Mountain Region
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
150 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 1 September 2014

Have been visiting Valdoro for the last seven years in both summer and winter. Within walking distance of Main Street shopping district, transportation hub and ski lifts. Recently updated suites (as of summer 2014) with new carpet and new furniture items. Property is well maintained and offers great value. We will stay here again (and again).

Room Tip: East side rooms get morning sun, suitable for early risers. West side is more subdued.
See more room tips
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Valdoro Mountain Lodge, responded to this review, 5 September 2014
Thank you for your review. We always enjoy having people return to Valdoro!

J. Rafe Sykes
General Manager, Rocky Mountain Region
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 31 August 2014

we had a great stay at the Valdoro Mountain Lodge. Our two bedroom unit was was very nice and the kitchen equipment was more than adequate for our needs. The resort was conveniently located close to the river walk area. We were able to travel around the area and used the resort as our home base for our five day stay.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank yourhonor924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Valdoro Mountain Lodge, responded to this review, 5 September 2014
Thank you for your review, we’re very happy you enjoyed your stay!

J. Rafe Sykes
General Manager, Rocky Mountain Region
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Georgia, United States
Level Contributor
99 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 24 August 2014

Just barely outside of the hustle and bustle of what can sometimes get crowded and busy in the downtown section, it's still an easy walk (or even easier shuttle ride!) into town. The views are very pretty looking over Breckenridge. The rooms are warm and inviting and the few times I've stayed here, I've found the service to be quite good. I like the bike rental store in their lobby, too! I've never stayed here in the heart of ski season. I could see amenities like the hot tubs getting crowded, but we've never had a problem! Oh, and the covered parking is also very nice!

Room Tip: Try to get on the side facing Breckenridge, otherwise you're just looking across a road and up a...
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Apollo_Diablo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Valdoro Mountain Lodge, responded to this review, 28 August 2014
Thank you for taking time to review us! We are glad you enjoyed the stay!

J. Rafe Sykes
General Manager, Rocky Mountain Region
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oldsmar, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

My husband, three daughters, grand-daughter and grand-son just got back from Breckenridge, CO. We stayed at the Valdoro Mt. Lodge and had a wonderful time. They were able to accommodate us with a three bedroom unit. The facilities are terrific and we especially enjoyed the fireplace as the evenings were very cool (40's). We would definitely stay here again.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Gene W. N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Valdoro Mountain Lodge, responded to this review, 14 August 2014
Thanks for the review, we are thrilled you enjoyed the Lodge with your family!

J. Rafe Sykes
General Manager, Rocky Mountain Region
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Valdoro Mountain Lodge

Property: Valdoro Mountain Lodge
Address: 500 Village Road, Breckenridge, CO 80424
Region: United States > Colorado > Breckenridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Breckenridge
#1 Spa Hotel in Breckenridge
#1 Romantic Hotel in Breckenridge
#4 Business Hotel in Breckenridge
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Valdoro Mountain Lodge 3*
Number of rooms: 70
Official Description (provided by the hotel):
Valdoro Mountain Lodge is located in Breckenridge, Colorado at the base of peak 9, just two blocks from Main Street. Valdoro Mountain Lodge features one and two bedroom suites, with a gas fireplace and full kitchens. Two outdoor whirlpool spas are just steps from the spa and fitness center. A game room for children, a relaxing sauna, and many other activities await you in the splendor of the Rocky Mountains. ... more   less 
Reservation Options:
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Also Known As:
Valdoro Mountain Lodge, a Hilton Grand Vacations Hotel Breckenridge
Valdoro Mountain Hotel
Hilton Hotels Breckenridge
Valdoro Mountain Lodge Breckenridge Co
Valdoro Lodge

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