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“A tale of two rooms”
Review of Grand Timber Lodge

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Grand Timber Lodge
Ranked #4 of 23 Hotels in Breckenridge
Certificate of Excellence
GreenLeadersBronze level
Norcross
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A tale of two rooms”
Reviewed 22 August 2013

My husband and I arrived at the Grand Timber Lodge on Monday, August 19th for a work gathering for my husband. An admin assistant from one of the conferee's companies had made the room reservations. We found out upon entering Breckenridge that the town was to be hosting the USA Pro Cycling event over the next two days; when we asked at check-in for any upgrades, we were told that we were lucky to have a room at all and that nothing could be done, as they were fully booked due to the race. We found that we had a studio - a small room with a board-hard queen size bed, a small, spartan bath that didn't even have soap or shampoo, a mini fridge and a two burner cooktop, a stiff sofa and coffee table, a board attached to the wall that served as desk and eating table, no A/C (not unusual here, of course), and a window overlooking the noisy family pool area. My husband pressed hard to be moved to a better room, offering to pay for the upgrade, but apparently nothing could be done as the property was fully booked. The management did swap out the mattress for a more comfortable one, but is was not a very restful night. The next day, we were transferred to a one bedroom. Wow - what a difference! We had been very unhappy with the GTL up to that point. Our new room featured a large bedroom with a king bed, a portable A/C unit, a separate living room with two large club chairs, a sofa, coffee table, fireplace, and dining table for six; a full, well-stocked kitchen; a washer and dryer; a balcony overlooking the quiet adult pool and the lovely landscaped area surrounding it, a bath with a large whirlpool tub and a double vanity and an adjoining bath with another vanity, toilet and walk-in, large shower. Even the building (main), hallway and parking garage were nicer. To say we were pleased with the upgrade would be a vast understatement. We did pay extra for this upgrade, but it was definitely worth it.

Lesson learned: check carefully what someone else views as a nice accommodation when they're booking for you. Also, we understood that the GTL staff had no options the day we arrived. What bothered my husband was the attitude of the staff, who did not seem eager to help make sure we were happy customers.

I also need to give a shout-out to the shuttle driver, who had to work around road closures with the race in town but did so cheerfully. He also gave us unfailingly good recommendations for restaurants.

This is probably a great place to stay during ski season, right at the lifts and within an easy walk of Main Street. We enjoyed our summertime stay here very much once we were out of the tiny studio.

Room Tip: Pay extra for the one bedroom! Sooooo much better than the studio!
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norcrosstravelgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris T, Public Relations Manager at Grand Timber Lodge, responded to this review, 24 August 2013
Hi Norcrosstravelgirl,

We appreciate you taking the time to write a review of your recent stay at Grand Timber. On that note - we would like to apologize greatly that you did not enjoy your first evening with us. As you alluded to, this past week the USA Pro Cycle Challenge was in town, which in part attributed to Grand Timber Lodge being fully booked.

We offer our deepest apologies that the staff's response level did not meet your expectations. We pride ourselves on being a five star resort and this is not consistent with our standards. We will be passing this along to our resort managers to insure that this will not be a concern for any future guests.

We appreciate all the kind words you had to say about our lodge, amenities and staff. We pride ourselves on creating memorable vacations for our guests and are happy that this ended up being the case. Please come back and visits us in the near future!
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (188)
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English first
Centennial, Colorado
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 August 2013

Went up for one night and didn't realize this was an hourly rental. Check out is ridiculously early at 10 am. We had hoped to go to breakfast in town and come back and go swimming with the kids. We were told there was no late check out and that once we checked out at 10 am we were no longer welcome! No pool, No parking..bye bye! Never again will we stay here.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Laura33316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris T, Public Relations Manager at Grand Timber Lodge, responded to this review, 24 August 2013
Hi Laura33316,

The staff and management at Grand Timber Lodge would like to deeply apologize for the disappointment regarding your check-out experience. Know that we completely empathize with your frustrations regarding the 10 AM check-out time. However, understand that unlike “regular” hotels, our units are structured as full functioning condominiums. In order to provide the highest standards for every guest who stays with us, it does take additional time for housekeeping and maintenance staff to inspect each room and have them ready to go for check-in at 4 pm.

We do try and allow our guests to use the property as much as possible following their check-out time. However, our resort also accommodates Grand Timber owners who use our facility for “day use” trips to Breckenridge. During high demand periods these "day use" owners arrive at 10 am and begin to fill the occupancy levels for our parking and pool facilities. We are deeply sorry if this was not expressed to you.

Thank you so much for taking the time to write a review of your recent stay at Grand Timber Lodge, we appreciate your comments.
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Pueblo, Colorado
Level Contributor
152 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 11 August 2013

The kids loved it. We had a two bedroom that slept 8 fairly comfortably. The indoor-outdoor pool and assoociated hot tubs were great. Many activities on site. We were in building 5 which needs refurbishing, but it was still a good stay. The underground garage was a plus. The full kitchen was just that - had everything we could possibly need. Watch the oven - make sure you check to see whether timer must be used in order for the oven to work at the temperature you set. In our room that turned out to be necessary. Avoid the pizza in the bar and grill. The crust was frozen and not tossed.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judgejohnny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris T, Public Relations Manager at Grand Timber Lodge, responded to this review, 12 August 2013
Hi Judgejohnny,

We are delighted you enjoyed your stay with us and thank you for the feedback! We do pride ourselves on being a family friendly resort. We would recommend staying in buildings 1-4, as these buildings have been updated. We will be passing along your feedback in regards to the oven temperature to our maintenance managers to insure that this will not be a concern for any future guests. Thank you for your review and we look forward to welcoming you back to the resort again in the near future!
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St. Louis, Missouri USA
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 August 2013 via mobile

We arrived about 5pm and check-in was relatively painless. Garage parking is available under the resort and is secure as you are required to use your key card to open the garage door. Parking can be tight as most were larger SUVs. We arrived late one night and fortunately were able to squeeze in to the very last space as the vehicle next to us didn't have the courtesy to park within the lines. We arrived at our 2 bedroom unit 214 and 214-s. The s unit can be used as a studio so it has its own mini refrigerator, coffee maker, mini dishwasher etc. the s unit looks like it has a queen size bed but also has a pull out sofa sleeper and bathroom. Perfect place for the kids or perhaps another couple. The main living area in 214 was well maintained with newer carpeting, stainless appliances, gas fireplace, flat panel tv. The master bedroom featured two separate bath areas with the first having sink, toilet, shower(with two shower heads). The 2nd master bath having a soaking jetted tub and two double sinks. As others have mentioned there is no AC in the units but there are portable AC units that you can fill with ice and water if necessary. All rooms have ceiling fans too. At this altitude though, it rarely gets hot.

The public areas are well maintained and manicured. The pools and hot tubs were in generally very good condition and working properly. Shuffleboard, fire pits, outdoor grills, outdoor heaters added to the list of nice things to have on site.
Pool hours are reasonable. I believe during our stay that they closed at 10pm and thus quiet period begins.

If I had to nit pick it would be a very short list of things to improve.
- cleaning staff needs to clean tops of refrigerator. It was full of dust.
- our blender had the lid insert missing
- improve security a bit. anyone can walk into the public pool zones. some non guests were using the pool and hot tub facilities one evening. They were smoking and drinking from beer bottles which is forbidden. Good news though is that key cards are required to get into the room buildings.
- Generally the shuttle service to/from the lodge to town center was reliable, drivers were friendly, etc but on one occasion we had to wait about 35 minutes for a ride.

Overall, we were very pleased with our stay and our accommodations. I rated a 4 because a 5 is reserved for the Waldorf-Astoria and the like. This is a nice family lodge and not pretentious in any way.

Stayed August 2013, travelled with family
Helpful?
1 Thank keithgk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris T, Public Relations Manager at Grand Timber Lodge, responded to this review, 12 August 2013
Hi Keithgk,

We are delighted to hear that you had such an enjoyable stay! We are thrilled to hear you had an amazing time at our resort – making a guest feel at home is always a wonderful compliment to receive. Thank you for taking the time to write a review of Grand Timber Lodge, we will pass along your feedback to the appropriate departments. It was a pleasure having you stay at our resort and we are looking forward to your next visit!
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Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 8 August 2013 via mobile

Several members of our group have time shares at Gold Point so we stayed at a discount.

Love the closeness to town, pool, hot tubs and poolside bar and restaurant.

Some in our party complained of nighttime noise, uncomfortable beds and outdated decor.

Our rooms were in the front circle and it is a bit busy, but things quiet down later at night.

Personally, I love Grand Timber and hope to return.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Killingtime1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris T, Public Relations Manager at Grand Timber Lodge, responded to this review, 12 August 2013
Hi Killingtime1,

Thank you for all the wonderful words about Grand Timber Lodge, our staff and our amenities. We would recommend staying in buildings 1-4. These buildings have been updated and tend to be a little quieter. Thank you again for your review and we hope to create some more unforgettable memories for you and your family in the future.
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Centerville, Ohio
Level Contributor
2,742 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 4,001 helpful votes
Reviewed 6 August 2013

We have stayed for a ski week and for August weeks. This 5Star resort is great. Ski in/out a real plus.

Be careful in the summer - the condos have no A/C; however, given use of fans, open windows, and nasal strips, life is fine at 10,000 feet.

Great restaurant selections and City Market is close. Numerous winter/summer activities.

Dillon, Frisco, Vail, Avon, and Beaver Creek are nice day trips.

Summer living at its best. Well equipped and maintained. One of our favorite Colorado resorts.

Room Tip: The condo units are all first class. The major difference is VIEW. Some units view the nine mile r...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SavantIII_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris T, Public Relations Manager at Grand Timber Lodge, responded to this review, 8 August 2013
Hi SavantIII_11,

We are delighted you enjoyed your stay with us and took advantage of all the amenities at Grand Timber Lodge. We strive to create great wonderful vacations for our guest and are delighted to know that you had an amazing experience. We hope to see you again in the future and help you enjoy even more of the wonderful sights Breckenridge has to offer.
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Tulsa, Oklahoma
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 August 2013

Like I said were told we would be by the pool If a quarter mile walk is by the pool .... We were toldwe could probably check in around two , we came at three and were told we need to pre register, we had already prepaid. Room was not ready. View was looking at the parking lot. We were given a parking space and when we entered there were none. We hiked to our room and there were 6 empty carts sitting in front of the doors. Will we ever stay again.... Only if it is free. They finally gave us a room nearer the pool with some flat screen TV's new carpet etc ... Why not make a repeat quest happy the first time??

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stevecell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris T, Public Relations Manager at Grand Timber Lodge, responded to this review, 8 August 2013
The staff and management at the Grand Timber Lodge would like to sincerely apologize for your recent experience with us. The Grand Timber Lodge take pride in providing excellent customer service to all of our owners and guests.

Please note that our reservation confirmation states check-in time at Grand Timber Lodge is guaranteed by 4 PM. With that said, if we are able to accommodate an earlier check-in time the front desk staff is more then happy to help.

We do recommend that if you are looking for a specific room stay to request a building and floor while making this reservation. While we can never 100% guarantee a room; we do our best to honor room requests.

We do appreciate that you took the time to share your experience and comments with us, and we hope that you will consider returning to Grand Timber Lodge at some point in the future.
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Additional Information about Grand Timber Lodge

Property: Grand Timber Lodge
Address: 75 Snowflake Drive, Breckenridge, CO 80424
Phone Number:
Region: United States > Colorado > Breckenridge
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Breckenridge
#5 Family Hotel in Breckenridge
#6 Romantic Hotel in Breckenridge
Hotel Class:3 star — Grand Timber Lodge 3*
Number of rooms: 157
Official Description (provided by the hotel):
Grand Timber Lodge is a luxury ski-in/out condominium resort offering the largest amenities package in Breckenridge. Our exquisitely appointed luxury condominiums are conveniently located between Peaks 8 and 9 at the world famous Breckenridge Ski Resort. You will also enjoy our close proximity to Breckenridge’s Main Street, indoor/outdoor swimming pools and hot tubs, a fitness center, complimentary shuttle bus, pampering spa and salon services, an on-site ski/bike concierge, a bar and restaurant and much more. At Grand Timber Lodge, you’ll find everything you need for a great vacation: A lovely and private wooded setting, excellent amenities, all of the comforts and convenience of home, and a staff eager to make your vacation simply perfect! ... more   less 
Also Known As:
Grand Timber Hotel Breckenridge
Grand Timber Breckenridge
Grand Timber Lodge Breckenridge Colorado

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