This was my first time and Breck and, let me begin by saying, the Mountain Thunder has an awesome staff. They all seemed very knowledgable about the hotel/area and most of the employees went out of their way to help. The property itself was nice, but I think I might stay somewhere else next time I'm in Breckenridge based on a few things that happened during my stay. First, right after my friend and I checked in, we took our stuff and proceeded to go up to our condo. Upon getting to the room, we found a couple of people in the room who were staying there through the weekend. This was not only embarassing for us, but I'm sure also for the people in the room. I thought, OK, no big deal... mistakes happen and called the front desk. They were prompt about sending someone with keys to a different unit, but the delay caused my friend to be late (not just a little) for his skiing lesson.
Second, although the hotel prides itself on being "across the street from the gondola to Peak 8" with "ski in" access, the walking time/effort to the gondola from the hotel is quite significant. You have to walk behind a building, down some stairs, through the tunnel, up a few more stairs and then across a large parking lot. This is a particularly daunting task while wearing ski boots and carrying skis. Also, we were there in mid December during the Dew Tour and we learned, only upon check-in, that the ski in access was not yet open because it was early in the season. No one notified us of this when we made our reservation.
One day we decided to go back to the condo for lunch instead of staying on the mountain. We figured the free shuttel could pick us up by the gondola and take us back to the hotel so we wouldn't have to walk with our ski gear and skis. I promptly called for the shuttle and was told it would be right there. It wasn't. Two phone calls later and 45 minutes later the shuttle picked us up. Needless to say, I was not happy about wasting 45 minutes from a long weekend for which a paid a lot of money.
Third, the room service was not the best. We were there for three nights and our coffee was never restocked and salt from the entryway was never cleaned up.
After I was back home, I received a survey form via email from the hotel. I filled it out and listed all of my concerns listed above and I didn't hear back. I do not consider myself a demanding traveler, but I would expect a hotel of this caliber to operate a little better than what I experienced.
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- Also Known As:
- Mountain Thunder Hotel Breckenridge
- Mountain Thunder Lodge Breckenridge