We had reservations at 7:30 for 6 on Christmas Eve. Our family had looked forward to this our entire trip. We were told to arrive at least 5 minutes early as the "sleigh" would leave promptly at 7:30. By 7:45, we and several other parties asked why we were delayed- we were told they were waiting for another party. Immediately after several parties questioned this, we were told the sleigh was leaving. No explanation was given. The ride up was fine. We entered 10 Mile and it was well decorated- that was the last good moment we would have.
We were seated, and then waited 20 minutes while a severely understaffed group of servers ran back and forth to the kitchen. We had nothing but water. The manager walked by, and asked if we had been served- we said no. A waiter finally arrived, harried and working too many tables. He took a drink order, two bottles of wine, and we requested bread. Ten more minutes later we received 6 stale bread sticks, a tiny sampler of butter and oil, and no wine. We flagged down our waiter, and he apologized, ran back and came out with the wine. The white was room temp, just like the red. We had now been at the "restaurant" 45 minutes, and had received stale bread, badly handled wine, and not ordered.
The next two hours were a joke. A terrible one. Our first course came out, followed 30 seconds later by the second. We told the server we'd like a few minutes to eat our soup and salad; she took the second course back, and it sat for another 30 minutes before we flagged a server, questioned where it was, and the exact same plates were brought out. Awful. Crab that tasted like bread crumbs, and a "Game Plate" that was cheese cubes from a supermarket bag of cheese, crackers, blue cheese sprinkles and unidentifiable slices of game that were again straight out of a supermarket cooler.
Then the fun really started. We had ordered our main courses after being at the restaurant for 40 minutes. We were now at 1.5 hours, and no sign of the plates. We asked our waiter- "Soon". I asked the manager - "Sorry for the delay". And we kept waiting. Finally, at the 2.5 hour mark, our meals arrived. They were truly the worst garbage we have ever been served that was masquerading as "fine dining". The night prior we had eaten at Hearthstone in town- go there!!! This swill was inedible. Rainbow trout- stone cold. Not even room temp. Venison- raw. Uncooked to the bone, cold, and surrounded by blood, in which the cold vegetables swam. And my beef loin was equally awful- medium had somehow been presented as bloody, uncooked, cold, tough and dreadful overall. I approached the manager, again, and told her we had now wasted 3 hours of Christmas Eve to be served road kill. We showed her the deplorable food, and she looked suitably upset and promised to look into this. She then disappeared for 20 minutes while this garbage sat in front of us. Having had enough, starving, tired, and just wanting to leave, I found her, told her we wanted a sleigh ride back, now, and refused to pay for the meals. I said I would pay for the lousy wine, and nothing else. She comped the wine, apologized again, and said they were "overwhelmed by the number of people".
Given reservations were required, they knew exactly how many people they would have, and since it was a prix fixe menu, this should have been a simple operation. However, it is clearly run by incompetent people with no experience in fine dining- these people were used to on mountain cafeteria, burgers and fries in warming trays. This was way out of their league. They even had live music, who left at 9 (???) and knew exactly two Christmas songs- for a Christmas themed event. Instead we got 70's dark music- not exactly in keeping with the theme.
We tipped our waiter, as he was just stuck in a horrible system, and he had this to say as we left- "I am quitting. This is awful, and I won't miss Christmas Eve and Christmas Day with my wife to be a part of this crap". Well said on his part.
The cherry on the crap sundae that was the Starlight Dinner is that three of my sons and myself now have food poisoning on Christmas Day. I have had better experiences with medical procedures. Avoid this poorly run garbage hole at all costs! There are many good choices in town where you will get good food, service, value and not lose your vacation to....well, you figure it out.
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