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“Cancelling a reservation”

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Arrowhead Point Campground & Cabins
Certificate of Excellence
Reviewed 24 May 2014

This is a nice, clean, well kept park. My problem is with their cancellation policy. We had reservations for the two days after Memorial Day weekend and needed to Cancel. We are Passport America Members and called the Park 6 days in advance. I was told that they wouldn't charge a full days cancellation fee but would charge me $20 to cancel. The Passport America rate is $24 per night. I explained that I would be writing reviews on the web and was told to "go ahead and write your reviews" and then was hung up on.

So if you are going to stay here, be careful and make sure you won't need to cancel.

  • Stayed: May 2014, travelled with family
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3  Thank 1949Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArrowheadP, Manager at Arrowhead Point Campground & Cabins, responded to this reviewResponded 26 May 2014

Dear Valued Guest,
We are sorry your experience with staff was less than desirable. We have discussed with our front desk staff your experience and it is our understanding that our front desk receptionist that took your call was very cordial and did not hang up on you. We value each and every guest we encounter. We do have a cancellation policy that is stated on our website which was followed through. We apologize for any inconvenience this may have caused you, and, hope you will give us an opportunity to exceed your expections in the future.

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Write a ReviewReviews (166)
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122 - 128 of 166 reviews

Reviewed 16 May 2014

My fiance and I stayed one night here in the Yurt while we were looking for wedding spots. We want to have the dinner and festivities at a campground.The owner, Cathy, was very helpful in showing us around the place and letting us know where our families could camp and where we could eat and have a reception. We stayed in the Yurt, which was cozy and fun. We have nothing bad to say about this place!

  • Stayed: May 2014, travelled as a couple
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Thank Jesse S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArrowheadP, Owner at Arrowhead Point Campground & Cabins, responded to this reviewResponded 18 May 2014

Dear Valued Customer,
Thank you for your feedback. We are so happy that you enjoyed your time spent here at Arrowhead Point Campground! Arrowhead Point would be a perfect venue for your wedding. We enjoyed visiting with the both of you as well.

Best Wishes,
Arrowhead Point Campground & Cabins, Management

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Reviewed 1 April 2014

We went camping at arrowhead last year in April. The owners were so so so so kind. We were the only ones there. They treated us like family. We have made reservations for the now annual camping trip in April. And cant wait to come back. I have everything nice to say from the cleanliness the attentiveness, the kindness of the owners. See you soon. Brrrrrrrr it was cold. :)

  • Stayed: April 2013, travelled with family
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Thank coloradomrmoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArrowheadP, Owner at Arrowhead Point Campground & Cabins, responded to this reviewResponded 3 April 2014

Thank you so much for your kind words! We are looking forward to your arrival and extending RED CARPET treatment once again! It's always nice to hear from folks how our efforts are apprecited. See you soon!

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Reviewed 23 September 2013

We recently spent 5 nights in the very comfortable Cozy Cougar. It afforded plenty of room for us, a total of 4 adults. The well-equipped "kitchen" was an added bonus. Joe and Cathy were excellent hosts and very accommodating. Highly recommend!

  • Stayed: September 2013, travelled with friends
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Thank Gene1321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArrowheadP, Owner at Arrowhead Point Campground & Cabins, responded to this reviewResponded 17 January 2015

Happy to hear we at Arrowhead Point went above and beyond to provide a great camping experience while you were in the Buena Vista Area! Yes, Arrowhead Point is located close to most of the Peaks which makes us a great basecamp for the guest that enjoys playing in the Rockies! It pleases us to hear that your experience and stay were enjoyable. Hope to see you all again in the future.

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Reviewed 8 September 2013

Needed to stay overnight at a place close by Huron Peak which we were hiking on Saturday. Pleasantly surprised with the yurt accommodation. Close to Buena Vista. Showers and bathroom were clean (showers require a minimum of two quarters). Would definitely stay there again and recommend it to a friend!

  • Stayed: September 2013, travelled with friends
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1  Thank gordokj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2013

My first time spending a night in a yurt, which was warm and comfy. We didn't know there is a certain time for check-in and arrived super late during the night, and surprisingly, the owner waited for us for many hours, and then gave us the key, and provided us a brief overview of the campground- I was impressed with customer service.
The bathrooms were clean, and showers were coin operated to save water, which worked out well for me.

  • Stayed: August 2013, travelled with friends
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1  Thank Flying D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2013

Was very please with the cost and cabin. Owners were great to deal with. Showers and bathrooms were nice and very clean. Location is fairly close to town and easy access off the highway. Overall was very pleased with it!!

  • Stayed: June 2013
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1  Thank Pete55398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arrowhead Point Campground & Cabins

Address: 33975 US Highway 24 N, Buena Vista, CO 81211-9696
Phone Number:
Region: United States > Colorado > Buena Vista
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 18 Speciality Lodging in Buena Vista
Number of rooms: 89
Also Known As:
Arrowhead Point Camping Hotel Buena Vista

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