We came to this beautifully decorated place from La Fortuna. A part of the journey is a 43-km drive on gravel road. We had a breakfast at 6:30 am, were starving when got there at 2 pm. We waited for 1 hour (!!!) to get the food. My 7-year old almost started to cry. The food was terrible. I found only shrimp and one empty shell in my seafood MIXED rice. ??? My child's noodles were overcooked. Yes, they had a 20-people party recently came before us - but did not they know the party and we were coming? For the first time we asked a manager for a talk. I showed her my meal... She said that the kitchen was "disorganized".
The place is very pretty done and new (1.5 year), but needs a better chef and management. The food for breakfast was poor - the rice was warmed up, not freshly made. The dinner was average. My child's ice cream came melted (???).
The pool was too cool to swim, all 3 jacuzzi opened, but the wet bar closed. It is a small facility with no place to go for fun - nothing to observe, but the pool and restaurant. I am not the one who like to stay in a room even if it is very beautiful. Good news - we stayed only 2 nights.
Our destination was Rio Celeste - we could simply walked (15 minutes) to the entrace of the park. We had greatest time there and came all over dirty (mud is typical for this hike). I decided to use the laundry service. Our clothes came the same day, but... the spots were there! Horrible! I had a feeling that the clothes was simply thrown in the machine as a bulk.
That was too much for me. I did complain again.
One more word about the staff. Very friendly, but the place with rating and prices like this one should have more people who at least understand English. One young waitress tried to speak Spanish with English accent using a few English words (???). It is easy to say "I do not speak English". English is not my native - I am very undestanding and patient, but why did she try to make a casserole from two languages? I felt pity about her. We were told that there was no difference in salaries if you spoke perfect English or no English at all. It should not be that way. IMHO
Good news is our stay was short and the food and laundry were refunded.
- Official Description (provided by the hotel):
- Rio Celeste Hideaway is a boutique, gourmet and ecologically orientated hotel. It provides a world of comfort and style surrounded by an untouched natural paradise. This hidden hotel is located in the middle of the Rainforest adjacent to the Tenorio Volcano National Park where the amazing Rio Celeste lies. Surrounded by lush tropical rainforest, each one of its 26 spacious casitas (bungalows) provides an exclusive retreat in which guests can relax amidst the breathtaking rainforest. ... more less
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