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“Amazing Staff in a bad time”

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Best Western Plus Castle Rock
Ranked #1 of 7 Hotels in Castle Rock
Certificate of Excellence
GreenLeadersBronze level
Reviewed 1 December 2013

My family and I stayed at the Best Western for almost 2 months after we fled from the Black Forest Fire. They were amazing and really helped me get through such a hard time. They would make cookies for me and keep them behind the counter. I locked myself out of my room dozens of times and they gladly gave me a new card. They listened to my sorrows and joys and became family. I got to know them and they are dear to me. The staff here goes above and beyond the call of duty and I would recommend this hotel to everyone.

  • Stayed: June 2013
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Thank EmilyGEdwards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded 4 December 2013

Dear Guest,
Our whole staff loved having you and your family as our guests. You will always be part of our "Best Western Castle Rock" family. Hope you will come by and say hi when you are in our area. Thank you for taking the time to write this review. Sending best wishes to you and your family!

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448 - 454 of 624 reviews

Reviewed 1 December 2013

The motel is located very conveniently on I-25 interchange. Has a couple restaurants, and a great liquor store in walking distance. I requested, and got a room with a view looking west towards the front range of the Rockies. The room was very comfortable. My wife and I were staying over Thanksgiving holidays. The motel was relatively full, which made the somewhat small breakfast room crowded. Our experience with the motel was very nice, and we will be staying there again next year when we visit the grandchildren.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Best Western
Thank Charles T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded 4 December 2013

Dear Guest,
There is nothing better than visiting grand children and we are so pleased that you stayed with us while spending time with your family. We will look forward to welcoming you back to our property in the near future. Thank you for your review and your business!

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Reviewed 25 November 2013

Lovely hotel and the staff was courteous and provided excellent service. The suite was great and the bed very comfortable. Breakfast was good with lots of choices and the cookies at the front desk were a nice touch with coffee in the lobby. Our dog was satisfied with the stay! Lots of restaurants closeby.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Dominique54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded 27 November 2013

Dear Guest,
Thank you for taking time to share your wonderful experience at our property. Your kinds words about your suite, our staff, your bed, your breakfast and cookies was much appreciated. So glad that your dog enjoyed the stay, also! Come back and see us again soon! Best wishes!

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Reviewed 23 November 2013

We were in CO visiting friends for a long weekend. We arrived on a Thursday night and check-in was a breeze. There were a few free chocolate chip cookies left in the lobby and they were yummy. The lobby was nicely decorated and cozy. There was complimentary coffee and games and books that you could borrow.

Our room was wonderful, clean and up to date, with free, fast internet. There was also a lot of stations on the TV. We ate the complimentary breakfast a couple of times in the morning and both times, it wan't crowded at all. There was a variety of foods to choose from: yogurt, fruit, cereal, oatmeal, bagels/bread, muffins, hardboiled eggs and a waffle maker. There was also some other items.

If we ever go back to Castle Rock, we would definitely stay at this Best Western.

  • Stayed: November 2013, travelled with family
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Thank love2run13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded 25 November 2013

Dear Guest,
Thank you for taking the time to write this review and give such a clear description of your stay with us! It makes us so happy to hear reviews like yours. We will eagerly look forward to your return! Best wishes!

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Reviewed 11 November 2013

Quiet, clean rooms and good breakfast. Daughter enjoyed indoor hot tub and pool. Only complaint was that the beds were a little too firm for my taste. Hotel is close to everything in Castle Rock and was very easy to get to. Would definitely stay here again.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Best Western
Thank newvegastraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded 20 November 2013

Dear Guest,
We do appreciate your review and your business. We are so pleased that you enjoyed our room, pool, hot tub, and breakfast! We look forward to welcoming you back to our hotel!

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Reviewed 3 November 2013

My husband and I thought it would be fun to go to the Outlet Stores and have a date night in Castle Rock. We looked online for the best review, since this is a small city. We have stayed other places in the past, but this is definitely the cleanest and nicest place. The staff is friendly and helpful and they give you coupons for the Outlets. The property is older but the rooms and furniture are fresh and updated and very clean. Lots of nice lotions and soaps and convenient snacks and amenities. Free hot coffee in the lobby as well as a good breakfast. No competition in the town. Have fun!

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Lania D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded 6 November 2013

Thank you for taking the time to share your experience at our property. We are so pleased that you and your husband enjoyed your date night, shopping at the Outlets at Castle Rock, and your stay with us! We hope you will do it again soon and we will look forward to welcoming you back to Castle Rock!

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Reviewed 2 November 2013

Wow, what a great place to stay when on the road. Just south of Denver, perfect stop while traveling on Interstate 25. Easy on/off access. AAA discounted. Check in was pleasant and friendly. Room was extra large. Heated pool a nice relief after a long day in the car. Exercise room was EXCELLENT. Room spacious and very clean. Beds large and comfy. Flat screen worked great with a large selection of channels. Our room also had microwave and refrig. I think all rooms do though; just ask to make sure, dont want you to be disappointed. DVD rental as well as leisure paperbacks available, a nice extra. Limited selection of frozen meals like pie and dinner entrees available at a minimal price. Jimmy Johns delivers. Ihop adjacent to parking lot.
Burger/beer brewery just down the road as is an outlet mall. This place has so much to offer when you are traveling through this area. You won't be disappointed.

  • Stayed: November 2013, travelled with family
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Thank VintageTrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRChris, Director of Sales at Best Western Plus Castle Rock, responded to this reviewResponded 5 November 2013

Wow, what a great review! Thank you for taking the time to share your experience. We do value your feedback and business. We hope to see you again in future travels to our area. Best regards.

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Additional Information about Best Western Plus Castle Rock

Address: 595 Genoa Way, Castle Rock, CO 80109-1980 (Formerly Best Western Inn & Suites of Castle Rock)
Phone Number:
Region: United States > Colorado > Castle Rock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Castle Rock
Price Range: £64 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Castle Rock 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
The Best Western Plus in Castle Rock is conveniently located off the I-25 corridor with access to many amenities.We are located directly south of the Outlets of Castle Rock and within walking distance to many restaurants. Downtown Castle Rock, Denver and the Rocky Mountains are just a short drive away! With our free complimentary hot breakfast served every morning to our 24 hour front desk service, we strive to make your stay feel like home away from home. ... more   less 
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Also Known As:
Best Western Castle Rock
Castle Rock Best Western

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