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Reserve Casino Hotel
Ranked #1 of 3 Hotels in Central City
Certificate of Excellence
Reviewed 9 August 2014

treated well by all.
room was very clean restaurant was good food. black jack tableswere friendly and helpful.pslot machnes were friendly to us. will return again. parking was easy. slot host was friendly.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Gerald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (2,117)
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1,289 - 1,295 of 2,117 reviews

Reviewed 8 August 2014

We have stayed at the Reserve Hotel Casino in Central City, CO and have enjoyed the comfortable rooms and fun gaming. We stayed this time on a reduced rate offer from the player's club. While the room was of nice sixe and comfortable, we were disappointed to find bottle caps on the floor and the coffee maker uncleansed. The lack of attention to detail by the housekeeping staff worried us that the rest of the room might not be as tidy as desired. We hope this was a rare experience and will stay here again.

Central City is a beautiful place nestled in the Rocky Mountains and is a great destination.

Room Tip: Ask for a room with a view of Central City
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  • Stayed: August 2014, travelled as a couple
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Thank MichaelBD57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

My stay was decent. The housekeeping staff banged on my door, even when I had my do not disturb sign displayed. They did that for about 20 minutes. That is my only complaint about my stay. Otherwise it was decent

  • Stayed: August 2014, travelled with friends
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Review collected in partnership with this hotel
Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

Karen at the front desk was awesome. Even though she was supposed to be off the clock, when she found out the room we were supposed to stay in was dirty, she very quickly found us a clean one! Karen went above and beyond to make sure we had everything we needed. Definitely deserves recognition for her excellent customer service.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Steven J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

We stayed at Reserve for two nights during the Pit Rally. The rooms have been remodeled and we found the bed and bedding to be comfortable. However, we don't gamble so in the off time, Friday evening, Saturday evening and Sunday, there was little to do in the hotel (no pool, no hot tub, no spa) or in the town. The buffet breakfast was good and we enjoyed the onsite restaurant (reviewed separately) as well. Service was also great and everyone that we met was very nice! The free wifi was appreciated!

  • Stayed: August 2014, travelled as a couple
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Thank WorldTravelerCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

We enjoyed our stay. The room was clean and had a refrigerator and quite a bit of space, and we liked the smell of the shampoo and soap. The casino is fun to be in, and they have good food in the restaurant.

  • Stayed: July 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Kathryn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

I've been staying at this property through the last three or four different owners. There's not much happening during the week. The restaurant is mediocre. The rooms are fine. It's just a shadow of its former self.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank spgrant01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCHColorado, General Manager at Reserve Casino Hotel, responded to this reviewResponded 16 August 2014

Dear Valued Guest,
Thank you for taking the time to give us your feedback on your recent visit. We strive to exceed guest expectations, so comments from our guests is always a good tool to ensure we are offering the best experience. I am sorry to read your remarks concerning our new and improved property. We normally get raving reviews on the casino and hotel renovation from most the recent ownership. We are always making improvements to ensure a more rewarding gaming experience for our guests. Recently, we implemented a new player’s club program allowing guests to earn points 20% quicker than anybody else in Central City and Black Hawk. In addition, we’ve made improvements to our Bistro, Café and Buffet menus based on guest feedback. If you have any specific recommendations on how we can improve, we’d love to hear it!
In the future, if you should ever have a poor experience with us, please do not hesitate to call our 24 hour guest service hotline at 303-921-2576 so that we can rectify your concerns immediately. Thank you again for your feedback and we do hope to see you again in the future.
Sincerely
Shannon K
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Reserve Casino Hotel

Address: 321 Gregory Street, Central City, CO 80427 (Formerly Fortune Valley Hotel & Casino)
Region: United States > Colorado > Central City
Amenities:
Bar / Lounge Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Central City
Price Range: £69 - £215 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Reserve Casino Hotel 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Reserve Hotel Central City
Fortune Valley Hotel

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