I am sorry to have to write this review but this needs to be brought up. I am in Colorado Springs staying at The Garden of the Gods Club with my 10 year Old daughter and my husband.
I need to mention that this would be a great place if coming for a golfing getaway or a romantic escape. But DON'T BRING THE KIDS.
We booked the facilities based on the write ups on Tripadvisor. The pictures of the infinity pool were beautiful and my daughter was excited about going swimming in such a pool. NOWHERE in the write ups or their advertising to they mention the facilities have limited use for children.
When we arrived, we were told about the facilities and told where everything was located. We showed up at the beautiful infinity pool only to be told that kids were not allowed to swim on the premises. The staff sent us to a "rec" center more than a mile away. They offered no towels or amenities.
We decided we did not want to stay there. We came back to the spa hoping to take a steam and Jacuzzi. We were told we could. So the entire stay we have been in the Jacuzzi and steam room, with no complaints or comments from the staff. Today we went in and I was questioned on weather or not I was a guest. I said "yes". Then the girl behind the counter looked at me and said "well children aren't allowed in the spa. I know you have had treatments, but your daughter is still not allowed unless you are having a treatment the same day. So, she knew who we were but asked anyway.
Well, first of all, we pay a daily resort fee. As a guest, we also pay an extra 20% on EVERYTHING we do while we are here. We were told we could go in as long as I was with my daughter. Secondly, we had just spent money on treatment the day before....for both of us.
I mentioned that and the rude girl said in front of my daughter that we could go in but if anyone complained about my daughter, we would have to leave. My daughter was standing right there. She was totally humiliated by this person. She ran out of the spa crying and I was following her.
I immediately went to management. They could not seem to find anyone to help me. The counter manager at the club is new and very nice, but does not know what to do.
We have been so restricted here it has ruined our trip. The rudeness of the girl behind the counter topped it off. She spoke about my daughter in front of her like she was vermin or something. It's been that way all along. My daughter came back to the room and cried. She said she was sorry for ruining our trip.
I can't stress enough, please do not bring children here....you will regret it.
- Official Description (provided by the hotel):
- Located in the heart of Colorado Springs, Garden of the Gods Club and Resort is a 69-room legendary golf and spa resort boasting breathtaking views of Pikes Peak and the red rock formations of the Garden of the Gods National Landmark. Guests have complete access to all of Garden of the Gods Club and Resort's amenities, which include fine and casual dining, a state-of-the-art sports club, a spa and salon, a 27-hole golf course, tennis courts, and swimming pools. All guest rooms feature a dramatic view of Garden of the Gods and Pikes Peak from either a private patio or balcony and include a refrigerator, coffee maker and bath robes. Wireless Internet access and daily newspaper delivery are included in the resort fee. The Club and Resort is also a retreat for weddings, social events, and executive meetings. During your stay at Garden of the Gods Club and Resort, you can be as active or as pampered as you desire. Take advantage of the Sports Club's wide variety of fitness equipment and group exercise classes, hit the nearby walking trails, or get a golf or tennis lesson from our PGA or USPTA-certified professionals. The full-service spa and salon offers massages, facials, body treatments, manicures and pedicures, hair care services, and luxurious retail products, and the cuisine served in The Club and Resort's Dining Room rivals that of some of the finest restaurants in larger cities. Additional dining options include The Lounge and, on a seasonal basis, Kissing Camels Grille at the golf clubhouse. The Garden of the Gods Club and Resort is conveniently located within five miles of many popular Colorado Springs attractions, including Garden of the Gods Park, the Rock Ledge Ranch historic site, the Colorado Springs Fine Arts Center and the Old Colorado City shopping district. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Odigeo, Travel Republic (UK), TripOnline SA, Ebookers, Evoline ltd, getaroom.com and 5viajes2012 S.L. so you can book your Garden of the Gods Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Lodge At Garden Of The Gods Club, Colorado Springs Hotel Colorado Springs