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“Nice atmosphere, poor management”

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Holiday Inn Colorado Springs Airport
Ranked #22 of 105 Hotels in Colorado Springs
Certificate of Excellence
Pasadena, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice atmosphere, poor management”
Reviewed 6 September 2012

The hotel was very nice, clean, and quiet, but our reservation was 100% messed with.

We had booked a suite months in advance for our trip, but when we got there, the front desk told us we had booked a regular room with 2 beds. The reason for this was that some people who were staying in the hotel already decided ON A WHIM that they wanted to stay a little longer. The staff gave those people OUR suite, when we had booked it at least back in May and moved us into the regular room.

Furthermore, the staff refused to move those people into a regular room, and did not think about transferring them to a new regular room from their old regular room in the first place. Whoever helped those people decided it was ok to knock us out from a reservation we had made in advance and give to someone who decided something on the fly. We ended up getting 2 regular connecting rooms for the price of one.

If it wasn't for this experience, I would give this hotel a higher rating.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mesdam_luna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Colorado Springs Airport, responded to this review, 20 September 2012
Dear mesdam_luna,

Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay.

Sincerely,

Connie D
Case Manager
IHGCare
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250 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2012

Good hotel but nothing special. Room is clean but bed was not comfortable. Service was okay but not great. Price was too high. We will not recommend.Next time we will stay in different hotel in colorado Springs.

Stayed August 2012, travelled with family
Helpful?
1 Thank Zina r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHIECOS, Front Office Manager at Holiday Inn Colorado Springs Airport, responded to this review, 19 September 2012
Dear Zina r,

Thank you for taking the time to let us know where we can do better. There are always places where we can improve and our goal is to "Wow" our guests everytime they come to our hotel.We would like to appologize and let you know how sorry we are to hear that your stay was only "Okay". We would like you to give us another chance and show you how great our service really is!


Thank you,

Your friends at the Holiday Inn
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Dongducheon, South Korea
Level Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 7 August 2012

normally we stay at holiday inn expresses because they are cheaper than regular holiday inns, but the holiday inn express next door to this hotel is not one of the better ones. this holiday inn, however, evidently is one of the better ones; the rooms are nice and clean, service is great, showers are especially nice and large, and the restaurant and bar in the hotel is especially good, with great burgers and great local beer for sale. It's also close to the airport, of course, and not really that far away from downtown, so this is definitely going to be our hotel of choice on the next visit to colorado springs.

Also worth mentioning, when we first tried to book the room online and by calling, the rates seems rather high (approx $200/night), but eventually we were able to find a way on the website to book with a government rate and get the room for about $90 which was an extremely good value for this type of hotel.

Room Tip: try to get the government rate if you are eligible
See more room tips
  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank kakos_theo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHIECOS, Front Office Manager at Holiday Inn Colorado Springs Airport, responded to this review, 9 August 2012
Dear Kakos_theo,

Thank you very much for your wonderful response! We went through renovations about a year and half ago, but we wouldn't be the hotel we are without our staff! We pride on not just having great ameneties, but we take pride on running our hotel with staff that take good care of our guests and our hotel! Thank you for choosing our hotel, and we hope to see you again soon!

Until then, "Happy Travels!",

Your Friends at the Holiday Inn and the Sporting News Grill
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Erie, Pennsylvania
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 July 2012

Sayed here for a business trip that lasted three days. I was very happy with the hotel and the overall service. Front desk was very helpful during the time that I checked in, it was very busy and they were quck and friendly during the whole process. Hotel is close to downtown, and the airforce base. Will be back for sure!

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Flying_Far
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHIECOS, Manager at Holiday Inn Colorado Springs Airport, responded to this review, 25 July 2012
Dear Flying_far,

Thank you for taking the time to write about our hotel and letting everyone know how great our staff is. Here at the Holiday Inn we take pride in treating our guests as family! We are glad that you will be back with us!

Thank you again! - Your friends at the Holiday Inn
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2012

A short drive from the garden of the gods a little further up the road is pikes peak when you walk out front you can see pikes peak wonderful staff clean rooms and a great restaurant overall outstanding

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1hopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHIECOS, Front Office Manager at Holiday Inn Colorado Springs Airport, responded to this review, 17 July 2012
Dear 1hopper,

Thank you for choosing our hotel and taking the time to write about it. The mountains is what makes Colorado Springs so great! Personally, Gardon of the Gods is one of my favorite places to go and I recommend it to everyone! Our hotel takes pride on our friendly staff and clean hotel so we are glad you got to experience it!

Until next time! - Your friends at the Holiday Inn
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Kansas City, Missouri
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 July 2012

We recently stayed at this hotel and happened to check in on the evening the Colorado Springs wildfire took a turn for the worse. The very sweet young lady at the front did an amazing job of helping those who had been evacuated and truly seemed to care about meeting the needs of the guests.

The rooms are very nice and clean, beds are comfortable. We did use the internet and had no problems.

We stayed for several nights and the employees at the front desk were very helpful with things to do and see in the area. A lot of the tourist places were closed, but they made every effort to make phone calls and provide information about what was open and available in the area.

I have to mention the breakfast. It was very good and the lovely lady working the breakfast area did a great job of making sure all the different food items were available and was pleasant every morning!

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank twsing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Holiday Inn Colorado Springs Airport, responded to this review, 9 July 2012
Dear TWSING -

Thank you for taking the time writing about our beautiful hotel. We try to meet our guests needs by having a great restaurant, decor, and access to interent, but we wouldn't be a great hotel without our wonderful staff. Our hotel is glad to hear that during the wildfire we still met everyones needs as best as we could. It is unfortunate our guests didn't get to enjoy everything there is to do in Colorado Springs, but now all of our attractions are now open! Thank you again for your nice comments! You are right, no one should hesitate to stay here!

Until next time,

Your friends at the Holiday Inn
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jef-ind
Level Contributor
332 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
Reviewed 6 May 2012

I spent two nights here recently, largely because of the positive reviews. The hotel is conveniently located near the airport, about 15-20 minutes from downtown. The facility was far above average. The room was fresh, well decorated, and very large. It was not decorated in a simple, out-of-the-box style, but had a certain flare that I rarely encounter in these kinds of chain hotels. I had no issues with the internet speed. The on-site restaurant (for which I received coupons as a member of their frequent stay program) was better than your average in-hotel restaurant with good service at breakfast. Overall, I found the stay to be much better than other similar hotels (including other Holiday Inns). Would definitely return.

Room Tip: Rooms on the side facing the front have a beautiful view of Pike's Peak.
See more room tips
  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jef-ind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Holiday Inn Colorado Springs Airport, responded to this review, 9 July 2012
Dear Jef-ind,

Thank you for taking the time our of your busy schedule to write a review about how hotel! We appreciate your nice comments especially about how well decorated and spacious our rooms are. We will see you again on your next visit! Until then "happy travels"!

-Your friends at the Holiday Inn
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Additional Information about Holiday Inn Colorado Springs Airport

Property: Holiday Inn Colorado Springs Airport
Address: 1855 Aeroplaza Drive, Colorado Springs, CO 80916
Region: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Colorado Springs
#16 Family Hotel in Colorado Springs
#19 Romantic Hotel in Colorado Springs
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Colorado Springs Airport 3*
Number of rooms: 115
Official Description (provided by the hotel):
Our Team is at your service! Enjoy great views of the Pikes Peak and the Rocky Mountains at your Colorado Springs Holiday Inn! Stay with us and see all that Colorado Springs has to offer. Stroll through the Garden of the Gods, cruise down to the Royal Gorge, or climb Seven Falls. Shop 'til you drop in nearby historic districts and on the popular Powers Boulevard corridor and minutes from downtown. Then return to relax in our indoor pool and hot tub. We are only 5 miles from the airport and our Complimentary Shuttle runs 7 days a week. A straight shot from I-25, we are easy to find from any part of town. Our on-site bar and grille, offers casual fare and happy hour every day. So enjoy a drink on the patio, or revel in room service. Traveling on business? We are just five minutes from Peterson Air Force Base. Schriever AFB and Fort Carson are also close, as is Lockheed Martin, Northrop Grumman, ITT, TSA, Raytheon, SI International, Boeing, L3, SAIC, Harris, Scitor, and Aerospace Corporation. Call us for your travel needs or plan your next meeting with us. All of our events are catered by the Holiday Inn Grill, with menus and packages that make meeting planning a breeze. Make the most of your visit: ask our associates about our special package offers, which include golfing, casino nights, movie nights and more! ... more   less 
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Also Known As:
Holiday Inn Colorado Springs (Airport) Hotel Colorado Springs
Colorado Springs Holiday Inn

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