Firstly, this HGI is, aesthetically, probably not the flagship of the chain. It's nice and all, but either this particular HGI is a refit of another brand or it is one of the first. How so? The carpet is a little worn, the construction a little noisy, the elevator a little creaky...
...on aethetics and "finish," expect Nice. Not Great.
But, as a Hospitality business, Fit & Finish is just a part of the equation. "Service" is another element altogether. As an illustration, our three day stay was marked by an usually loud group that really illustrated the challenge of constructing hotels that insulate guests from each other. It sounded as if the room above us was host to a rugby team. So much so, we called the desk and found out that we weren't the only guests who felt they had ringside (and unwanted) seats.
Long story short (as late for the plane) the staff was awesome. We received a generous consolation gift, an explanation of the situation and sincere apologies...which of course was not needed because the whole thing wasn't the hotels fault! However, the manager explained that she was, in effect, our host...a great mindset that, again, though not necessary, illustrated that the staff knew what business they were in.
Also, the restaurant did a great job; food is fresh, definitely two-three steps above the crusty-bubbly waffle machines and clear silo cereal dispensor-throwers.
We will stay here again.
- Official Description (provided by the hotel):
- Completely renovated and transformed, end of 2016. The Hilton Garden Inn Colorado Springs hotel is conveniently located in the heart of Colorado's major attractions, just off I-25. With Pikes Peak as its backdrop this hotel in Colorado Springs features convenience and easy access to five military bases, Pikes Peak and major businesses in the area. Experience some of Colorado's premier cycling, hiking, white water rafting, skiing, fishing and horseback riding nearby. Upscale amenities, world-class service, along with the breathtaking scenery and views of the Rocky Mountains, make the Hilton Garden Inn the perfect choice for the business traveler, as well as the family on vacation. Check out the packages on our Special Offers page and Book Direct to get the guaranteed best rate. ... more less
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- Also Known As:
- Hilton Garden Inn Colorado Springs Hotel Colorado Springs
- Hilton Colorado Springs