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“Charged us a $250.00 deposit to stay one night!”

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Best Western Plus Peak Vista Inn & Suites
Ranked #4 of 105 Hotels in Colorado Springs
Certificate of Excellence
North Branch, Michigan
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Charged us a $250.00 deposit to stay one night!”
Reviewed 5 July 2014 via mobile

This hotel is currently being renovated and has a funny smell. But other than that was okay for a lower end hotel. But what really upset my husband and I was the fact that we were charged a $250.00 deposit (hotel policy) to stay one night. This hotel policy was not discussed with us when we made our reservation. If it had been, I would have looked elsewhere.

Stayed July 2014
Helpful?
3 Thank Gina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew W, General Manager at Best Western Plus Peak Vista Inn & Suites, responded to this review, 7 July 2014
Dear Valued Guest,

Thank you for taking the time to review us on TripAdvisor.
I understand that you were not informed about our Hotel Policy's at time of reservation. We will address this with our team to make sure that future guest's will be made aware.
As stated in your review, we are under renovations. I apologize for the smell and dust you encountered. I hope you will give us another try once we are completed.

Again, our sincere apology for not meeting your standards.

Nicki M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,246 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
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English first
Florida
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 28 June 2014

First of all I was a little upset because the name of the hotel changed and I was not made aware of this. It was a little confusing because we flew into Colorado Springs at midnight. I had to call the hotel to confirm their location. The staff was very nice on the phone as well as when we got there and apologized for any inconvenience. The hotel is under construction as well as the front lobby where the breakfast was located but they had it cleaned up and cleared out during the breakfast hours. Our room was beautiful and was obviously brand new. The bed was super comfy. The view of the mountains from our window was a plus since we are from Florida. We got a very great rate for our hotel but with the upgrades I could easily see them upping the prices. The pool was very nice as well as the whirlpool. Every staff member was very nice.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Melissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew W, Manager at Best Western Plus Peak Vista Inn & Suites, responded to this review, 3 July 2014
Thank you for completing the survey regarding your recent stay at our property.
We are thrilled that you stayed with us during our renovations.
Our goal is to make every guest comfortable when they stay with us. We should be finished with our renovations by the end August and we hope that you will chose to stay with us again.

Again, thank you for your review on Tripadvisor.

Nicki
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, United Kingdom
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 May 2014

Lovely staff very pleasant to talk to and they showed that they really cared. Me and my family from Scotland and our American friends went on a road trip around colorado and stayed here for a few nights. Love the pool. And the fitness room. Breakfast is good. Thank you for a good stay.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travel_angel93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Spring
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2014

Nice hotel for the price. Under construction, but will look nice when done. Breakfast is a less than at other hotels, but not bad for a quick bite.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Peak Vista Inn & Suites

Property: Best Western Plus Peak Vista Inn & Suites
Address: 7265 Commerce Center Dr, Colorado Springs, CO 80919-2635 (Formerly Microtel Inn & Suites by Wyndham Colorado Springs)
Phone Number:
Region: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Colorado Springs
#10 Best Value Hotel in Colorado Springs
#11 Family Hotel in Colorado Springs
#13 Business Hotel in Colorado Springs
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Peak Vista Inn & Suites 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Colorado Springs only Best Western Plus. This BEST WESTERN PLUS Peak Vista Inn & Suites offers a complimentary hot breakfast and free wireless Internet. ... more   less 
Reservation Options:
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Also Known As:
Microtel Inn And Suites
Microtel Colorado Springs
Colorado Springs Microtel
Microtel Hotel Colorado Springs

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