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“Excellent front check in staff - no hot tub”

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Residence Inn Colorado Springs North/Air Force Academy
Ranked #30 of 105 Hotels in Colorado Springs
Reviewed 24 March 2013

Checked in for one night after seeing it had a hot tub, ultimately Marriott had removed this apparently due to the cost of required upgrades ( according to the Fairfield). Therefore Tara (hopefully I got that correct) assisted me in booking into the Fairfield inn as I needed to have access to a hot tub. What surprised me was how well the incident was handled. Tara did an outstanding job and went above and beyond with her customer service skills.

Room Tip: No hot tub
  • Stayed: March 2013, travelled with family
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Thank dlcallissa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (255)
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173 - 179 of 255 reviews

Reviewed 21 February 2013

This is a letter I sent to the management company of the Residence Inn Colorado Springs North (sent 3/2012). Please note that David Montero is the General Manager of the hotel.

It’s been eight years since my family first stayed at the Residence Inn Colorado Springs North, and I realized tonight that this letter I now right is long overdue. It’s not often (at least that I can tell) that a hotel could be considered a nexus of a life, but for us, it’s true.

“Springs North” has been our “home” four times, each time providing us with a sense of community and comfort far beyond the expected, especially for a hotel. I remember as if yesterday walking into the lobby and pleading our sad story to Mary, telling her how dissatisfying our accommodations were at the Drury Inn off of Academy Blvd. She was very kind to us, and matched our rate even though the rooms were selling for more. She was kind, caring, and genuinely interested in us, a welcome difference from other places we have stayed. Our house hunting was successful, and we returned home to California with full intent to move to a home near the hotel. Unfortunately, our plan did not succeed.

A year and several months later, fortune brought us back to Colorado Springs, once again seeking a home. We were greeted warmly by your hotel again, and were given the same rate we had received the previous stay. We were amazed and pleased, and again found the staff immensely supportive- much like a family. We had to leave unexpectedly after 7 weeks due to my heart ailment- the elevation was not suitable for my condition. But we were not through yet.
We lived a year in Texas and I received a treatment that allowed me to return to the higher altitudes of Colorado Springs, so once again we returned. And, once again, Springs North took care of us, this time for nearly five months.

We lived in Monument, Colorado, (about 7 miles north of the hotel) for nearly three years, but financial conditions forced us to leave yet again. And even after that, we returned once more in 2010 with the intent to move back, and they once again were our home.

The history above is telling, but it only scratches the surface of how important they have been to our life. We met more life-long friends while staying at your hotel than at any other time of our life. David Montero, Mary, Rocky, Gary, Rose, Shelly, Fenya, Norma, Erica, Amanda, Amanda (there were 2) and many of the other staff hold dear places in our hearts. They provided more than outstanding service. They made the hotel feel like a home.

There is a story about David Montero that I believe exemplifies the “over-the-top” commitment that David brings to his role. During a particularly brutal snow storm, when everyone was forced by road closures to remain at the hotel, David drove out in his 4-wheel drive and purchased pizza for all of the guests. He was concerned that some of the guests had not prepared for the storm by purchasing food, so he provided lunch for us and for the guests and staff of the hotel across the street. Now that is service you cannot find anywhere, yet David did that on at least 3 occasions that I can recall.

On a personal note, we are still very close personal friends with Kristinet, Amanda and Jesse, all former employees of the hotel. We “talk” at least twice a month and share news and events from our daily lives. This is a testament to the caring, even “love,” shown by David’s staff. There is an old saying that “attitude reflects leadership.” I have never seen this more true than with David Montero and his crew.

Additionally, we have made many life-long friends who were guests at the hotel over time. Jim and Linda and family (now family-like friends), Joy and her boys, Tony and Martha, and Lorraine are all dear to us. This was not accidental. The hotel fostered an uncanny sense of community that translated into a real family atmosphere.

I cannot stress the incredibly positive influence Springs North continues to have on our life. The hotel is the benchmark that we (possibly unfairly) judge ALL other hotels we visit. Needless to say, in the comparison, most come up wanting. I believe that it is David’s style and philosophy that instills a deep, genuine sense of customer care in the people that work with him. From resolving minor issues, caring for my father-in-law while we were away for several days, helping my son get breakfast before school, making barbeque utensils available, shopping for food, keeping our room(s) clean and stocked, making us feel at home, and in everything else we experienced there, I can’t imagine that they could have done more for us and the other guests.

I feel truly blessed having found them, and sincerely believe there were times we may not have made it through had it not been for that hotel. They are a model that should be bottled and provided to all other hotels and service businesses as THE way to run a business. You have a rare commodity in David Montero and his staff, and we are better off having known them.

Room Tip: Every room is excellent!
  • Stayed: March 2012, travelled with family
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3  Thank Steven K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2013

This is one of my favorite hotels in the Colorado Springs area. Reasonably priced suites with well appointed rooms, very close to the Air Force Academy entrance and easy access to the freeway. The nice thing about the suites is that the ones with two beds are in two separate rooms with their own baths. It makes travel and visits with family very comfortable affording some measure of privacy. The complementary breakfast is nice as well.

  • Stayed: March 2012, travelled with family
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Thank Karnak58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2013

I stayed a short night as I was passing through but I was impressed. The rooms were nice, well stocked, comfortable beds, good shower. Staff was friendly and quick check in. Price was also very good considering this is a Residence Inn. I will definitely stay here again.

  • Stayed: January 2013, travelled solo
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Thank Grannydee57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2013

Nice to arrive after 16 hours travelling to such a pleasant and friendly and helpful reception. Hotel is new, well appointed, clean. Breakfast was very good. Conveniently located for eating and activities

Stayed: October 2012, travelled as a couple
Thank grumpy554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2012

Originally had reservations elsewhere but a free gas card promotion made us make a change to this location. Good move on our part! Close to the interstate. New growth area north of Colorado Springs and one exit south of Air Force Academy entrance. Parking is convenient. Check in was easy and quite pleasant. Pam, at the desk, took good care of us, even making excellent suggestions for dinner. We were given a room upgrade with a fireplace. Fireplace has a loud tone when it is turning itself off. Confusing at first but a good idea. We had views of parking lot and nearby construction site. Other side of hotel may have had views of mountains and interstate. I will say our view of the sunrise was quite beautiful. Bed was comfortable. Towels soft. Shower water flow, very strong. The night we arrived, the hotel had a reception. burgers, potato salad, soft drinks and local beers. A nice touch with friendly staffers. Breakfast was standard hotel fare. Eggs, cereal, a meat, muffins, coffee and juice. Waffles too. The hotel was decorated quite nicely for the holidays and was a very pleasant stay. Check out easy with a friendly host.

Room Tip: As for a fireplace room and sleep with windows open.
  • Stayed: December 2012, travelled as a couple
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1  Thank GRGADA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2012

While my husband was in the hospital I stayed twice at this Residence Inn. It is a new Residence Inn.

Staff were all wonderful. Rooms were clean and beds were great. After a long day sitting in hospital rooms the rooms and beds were a great retreat.

Breakfast had some good selections and the area was very well maintained.

  • Stayed: August 2012, travelled solo
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Thank wildcatllamas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Colorado Springs North/Air Force Academy

Address: 9805 Federal Dr, Colorado Springs, CO 80921-3746
Region: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Colorado Springs
#12 Romantic Hotel in Colorado Springs
#12 Business Hotel in Colorado Springs
Price Range: £99 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Colorado Springs North/Air Force Academy 3*
Number of rooms: 113
Reservation Options:
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Also Known As:
Residence Inn Colorado Springs North Hotel Colorado Springs
Colorado Springs Residence Inn

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