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“Great Stay”

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Hilton Garden Inn Colorado Springs Airport
Ranked #12 of 105 Hotels in Colorado Springs
Certificate of Excellence
Cincinnati, OH
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Stay”
Reviewed 11 May 2008

I booked our stay at this hotel before reading the reviews on Trip Advisor. Once I saw the reviews, I almost cancelled the reservation. Now that we have stayed there for two nights, I cannot believe the reviews.

The room was excellent ( bed very comfortable) and the entire hotel facility likewise. The personnel at the front desk were extremely pleasant, professional and accommodating, including good recommendations for restaurants. The Assistant General Manager was also outstanding!

There was plenty of available free parking at all times. The only complaint we would make was regarding poor service in the restaurant, as no effort was made either morning to clear plates from the table. Otherwise, the food was good and included omelettes made to order, waffles, fresh fruit, etc.

  • Liked — The accommodations and the front desk personnel
  • Disliked — Service in the restaurant
  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank Bearcat61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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548 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2008

I can not believe this hotel!

During my ONE NIGHT stay (April 22) I was disappointed in more ways than I could have imagined possible.

Nothing met the standards I have come to expect from a Hilton. The breakfast setup was AWFUL, the front desk clerk was completely clueless, no one could answer any of my questions. It seemed as though none of the employees knew how to do their jobs. There were empty beer bottles and drink glasses in the lobby, the floors were not clean and the room was in disarray.

There was even an undershirt in the dresser drawer - a welcoming present, maybe? Because it certainly wasn't mine.

I've stayed at Motel 6's that were better than this. STAY AWAY!

  • Liked — proximity to airport and business
  • Disliked — staff knowledge and cleanliness
  • Stayed April 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank companycar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Rapids, Michigan
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 March 2008

Very nice new hotel. Excellent in every aspect. I enjoyed my stay.

  • Stayed November 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank imperfec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
1 review
Reviewed 22 September 2007

For a Hilton Garden Inn, this falls very short. We were there from September 11, through the 15th. The worst thing about this hotel was that you could not control the temperature in your room. We wanted to turn on the air, but it would not let us set the control below 68. When the air conditioner cooled the room to precisely 68º, the HEAT turned on!!! The bed was supposed to be dually controlled for support, and there was some sort of WOOL pad on the top, right under the sheet. To cover up, you got the choice of a thin sheet or else a thick down filled comforter, which when combined with the wool pad, increased the temperature even more in the room. The window could not be opened more then one inch, and that inch was right under the thick room darkening curtain, which means it did not let any air in the room. We went to the REALLY COLD AIR-CONDITIONED lobby to inquire about helping us with this, and were told that they couldn't turn the rooms below that temp. EVERY day we did not get a complimentary newpaper, and every day we asked about it, only to be told that they were "shorted." They took our room number daily, promising us to have one in our room the next day, and guess what? It didn't happen.

The breakfast was okay, but the server there, a really nice black lady had absolutely no memory. So no matter what you ordered, she promptly forgot it, and asked if she could get us anything about five minutes later. How about what we ordered? All in all, nothing was laid out in a way that was customer friendly. There was no customer sevices book in our room, so we never had a room service menu provided.

The maids there were excellent. I have stayed in Hilton Gardens a lot in the past few years, and we were severely disappointed in this one.

Stayed September 2007
Helpful?
Thank joanierme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2007

32" HD Plasman TVs in the rooms, adjustable king sized beds, awesome workout equipment, good breakfast, comfy bedding... stayed here 3 weeks and loved every minute

  • Liked — Beds
  • Disliked — Short CAT5 cable and slow breakfast service
  • Stayed September 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank linz02ag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Colorado Springs Airport

Property: Hilton Garden Inn Colorado Springs Airport
Address: 2035 Aerotech Dr, Colorado Springs, CO 80916-4202
Phone Number:
Region: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Colorado Springs
#13 Family Hotel in Colorado Springs
#16 Romantic Hotel in Colorado Springs
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Colorado Springs Airport 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Hilton Garden Inn Colorado Springs Airport Hotel Colorado Springs
Colorado Springs Hilton
Hilton Colorado Springs

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