Never had a problem with this Einstein and I've been in many times. I think my only complaint would be the wait can get long if I come in at a popular time in the morning.
My order has always been fulfilled correctly. This is important because my cubemates like to customize their egg sandwiches, so I like having it right when it's my turn to bring in breakfast. The staff is always nice and smiley except for every 1 out of 4 visits.
Bagels themselves are soft and chewy, but they do not age well - not good as leftovers! The egg sandwiches are okay - nothing creative, they're microwaved, but I've ordered them several times and they're always consistent. I'll take that. What I find odd is that one egg sandwich costs less than ordering two sliced bagels with shmear.
Place is usually clean, but if you get there after 8AM, it takes them some time to wipe down the tables that have collected crumbs all morning. Einstein is also set up more like a cafe than just a bagel shop.
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