We experienced a police standoff situation during one of the nights of our stay. While we do not blame the staff or the hotel for this situation, they provided no follow-up to assure guests of their safety and concern for the inconvience it caused. The following day, they had another opportunity to place a letter or something in our rooms, but did not.
We were staying with a large group of people and some of us received a free night for our troubles (the ones that were kept from their rooms until 2am due to the police activity). Those that were trapped in their rooms (without any communication from the hotel staff to alert them to the danger or status) had to pay for their stay.
The clerk that checked us out, Katie, offered no apologies and, in fact was very uninterested in making sure we left satisfied. To put it nicely, she was by far the rudest clerk we've ever encountered. We placed a phone call to the toll free customer service and were told the general manager would contact us within 8 days...never happened. Note that even the corporate response was a canned survey. I'm sure no one looks at it but we completed it anyway.
Will never stay at this hotel, or any Howard Johnson's because of this. We travel frequently for business and pleasure and have to say that this experience was beyond description and quite a surprise as hotel staff are generally friendly and accomodating.
- Official Description (provided by the hotel):
- Multi-story Inn. Great location, beautiful views of the Rocky Mountains, shopping and restaurants within walking distance, modern guest comforts, outdoor seasonal pool, near the Air Force Academy. ... more less
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- Also Known As:
- Howard Johnson Hotel Colorado Springs
- Colorado Springs Howard Johnson