Overall experience was pretty good...large room, 2 Queen beds (when many hotels have 2 double beds and call them Queen).
The main issue was a broken toilet. Someone came to fix it, got it to kind of work again, but said that the filter is probably blocked so would send a maintenance person. When we tried to use it, the water would move really slowly, almost fill back to the top, so we were worried the bathroom would flood, so didn't use it.
It wasn't fixed until the next afternoon. When we complained to the manager, he said he would give us a discount on one night of the room. Since we were leaving really early the next day, we wanted to check out the night before. The manager told us one total that would be on our card (with the discount), and then the next morning, the receipt was slipped under our door, and it was over $100 then what he told us.
When we followed up, they changed their story and said they were only giving us $20 off because of the broken toilet.
They shouldn't tell people one thing, and then change their story when we couldn't do anything about it the next morning at 6a when no manager is on duty.
- Official Description (provided by the hotel):
- From the moment of your arrival to the memories cherished thereafter, the comforting touches of the Radisson Hotel Colorado Springs Airport create an unforgettable experience. With convenient access off I-25 or Highway 24, the Radisson Hotel Colorado Springs offers easy access to area businesses, military installations and the Colorado Springs Airport and area attractions. Our guests enjoy 24-hour complimentary airport shuttle service, a Business Center, Fitness Center and meeting space. One of the most convenient Colorado Springs hotels, we also offer easy access to Pikes Peak and downtown, allowing guests to experience all the wonderful attractions our city has to offer. ... more less
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- Also Known As:
- Radisson Colorado Springs
- Colorado Springs Radisson