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“Pretty Good But Had One Main Issue”

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Radisson Hotel Colorado Springs Airport
Ranked #7 of 105 Hotels in Colorado Springs
Certificate of Excellence
Reviewed 31 May 2014

Overall experience was pretty good...large room, 2 Queen beds (when many hotels have 2 double beds and call them Queen).

The main issue was a broken toilet. Someone came to fix it, got it to kind of work again, but said that the filter is probably blocked so would send a maintenance person. When we tried to use it, the water would move really slowly, almost fill back to the top, so we were worried the bathroom would flood, so didn't use it.

It wasn't fixed until the next afternoon. When we complained to the manager, he said he would give us a discount on one night of the room. Since we were leaving really early the next day, we wanted to check out the night before. The manager told us one total that would be on our card (with the discount), and then the next morning, the receipt was slipped under our door, and it was over $100 then what he told us.

When we followed up, they changed their story and said they were only giving us $20 off because of the broken toilet.

They shouldn't tell people one thing, and then change their story when we couldn't do anything about it the next morning at 6a when no manager is on duty.

Disappointed.

Stayed: May 2014, travelled with family
Thank Ihearttravel100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson1645, Manager at Radisson Hotel Colorado Springs Airport, responded to this reviewResponded 2 June 2014

I apologize for the issue you had in your room and with the management decision, as this is not a typical problem that we have. Thank you for staying with us and we do hope you will give us a second chance.

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Reviews (947)
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719 - 725 of 947 reviews

Reviewed 29 May 2014

A local recommended the Radisson as a comfortable, moderately priced hotel. We loved it. The building is two stories around a central courtyard and the hotel appears to have been entirely redone -- the result is very comfortable.

Positives include spacious rooms with fold out couches, sleep number beds, fridges, and small microwaves; excellent, extensive hot breakfast buffet (the best short of a resort); drink coupons for their bar; indoor pool; outdoor hot tub; large exercise room with modern equipment; game room; guest laundry; accommodating staff, with particularly attentive bellmen and maids; nice business center with computers, printer, and office supplies. Meeting rooms, too.

  • Stayed: May 2014, travelled with friends
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Thank emtravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson1645, Director of Sales at Radisson Hotel Colorado Springs Airport, responded to this reviewResponded 30 May 2014

Thank you for taking the time to comment on your recent stay with us. It is great to hear that you enjoyed your stay and were able to take advantage of all of our wonderful amenities. I will be sure to pass on your very gracious comments about our hot breakfast buffet to our Chef and staff. We look forward to making arrangements to have you stay with us again. Thanks again for choosing the Radisson.

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Reviewed 28 May 2014

After a very frustrating ordeal with a car rental company, the Radisson Hotel Colorado Springs Airport was a refuge for this weary traveller. I was welcomed with two friendly smiles as I entered and a welcoming greeting to assure me that I was going to be taken care of next. They understood situation with kindness and compassion through their supportive words. Before I ever entered my room I received a phone call from the front desk to make sure the accommodations were sufficient. As I departed early int he morning the front desk staff greeted me and asked if I had rested well. Needless to say if i were to be in need of accommodations in Colorado Springs in the future, The Radisson Hotel at the Airport will be my first choice.

  • Stayed: May 2014, travelled solo
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Thank Danny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson1645, Director of Sales at Radisson Hotel Colorado Springs Airport, responded to this reviewResponded 30 May 2014

Thank you so much for your very gracious comments regarding your stay at our hotel. Thank you for recognizing our staff for their excellent hospitality and customer service. We are so pleased that you were able to get a restful nights sleep after a weary day of travel. We strive to create a warm and comfortable environment for our guests and we look forward to making arrangements to have you stay with us again. Thanks again for choosing the Radisson!

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Reviewed 21 May 2014

I loved my stay! The staff was friendly and the rooms clean and comfortable, the lounge and restaraunt was great! Loved the breakfast Buffett! The pool and hot tub was nice and clean. I will stay again when I'm in Colorado Springs. I was very satisfied with my stay!

  • Stayed: May 2014
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1  Thank angel290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson1645, Director of Sales at Radisson Hotel Colorado Springs Airport, responded to this reviewResponded 23 May 2014

Thank you for taking the time to comment on your recent stay with us. It is great to hear that you enjoyed your stay and were able to take advantage of all of our wonderful amenities. I will be sure to pass on your very gracious comments about the restaurant to our Chef and staff. We look forward to making arrangements to have you stay with us again. Thanks again for choosing the Radisson.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

This is a great motel! I would not bother to stay anywhere else in Colorado Springs. The motel is clean, has great facilities, and staff that treat you like an old friend. The rooms are large with plenty of area to spread out and are quiet. There is a very nice lounge, breakfast, and room service.

  • Stayed: May 2014, travelled with family
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Thank Kbysb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson1645, Director of Sales at Radisson Hotel Colorado Springs Airport, responded to this reviewResponded 23 May 2014

Thank you for taking the time to comment on your recent stay with us. It is great to hear that you enjoyed your stay and were able to take advantage of all of our wonderful amenities. I am so pleased to hear that our staff made you feel like one of the family. We look forward to making arrangements to have you stay with us again. Thanks again for choosing the Radisson.

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Reviewed 8 May 2014

When we pulled up I thought it was going to be an old, icky hotel. Everything has been renovated and looks great. The staff are helpful, and the free breakfast was as good as any. We will stay again!!!

Room Tip: Rooms on the back side of the pool are suites and were roomy enough for our family of 5
  • Stayed: May 2014, travelled with family
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Thank Pheasant R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson1645, Director of Sales at Radisson Hotel Colorado Springs Airport, responded to this reviewResponded 16 May 2014

Thank you so much for your very gracious comments regarding your stay at our hotel. We are so pleased that you enjoyed our breakfast and that the staff was helpful. I am so glad that you enjoyed our most recent renovations and we hope you stay with us again. Thanks again for choosing the Radisson!

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Reviewed 8 May 2014

The Hotel staff were so very accomodating they actually made the stay there extremely pleasant. The rooms were very clean and the facility met all our needs. The pool was wonderful as was the hot tub and exercise equipment. The restaurant in the Hotel was perfect with daily breakfast buffet included an added feature there lunches and dinner entrees were very good,and the staff from the waitstaff to the Chef were receptive to any request we made. The location is perfect minutes from the Airport and Ten minutes from Colorado Springs center. I would stay there again and would recommend staying there .

  • Stayed: April 2014, travelled with family
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Thank 441Brian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson1645, Director of Sales at Radisson Hotel Colorado Springs Airport, responded to this reviewResponded 16 May 2014

Thank you for taking the time to comment on your recent stay with us. It is great to hear that you enjoyed your stay and were able to take advantage of all of our wonderful amenities. I will be sure to pass on your very gracious comments about the restaurant to our Chef and staff. We look forward to making arrangements to have you stay with us again. Thanks again for choosing the Radisson.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel Colorado Springs Airport

Address: 1645 N Newport Rd, Colorado Springs, CO 80916-2747
Phone Number:
Region: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Colorado Springs
#4 Family Hotel in Colorado Springs
#5 Romantic Hotel in Colorado Springs
Price Range: £89 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Radisson Hotel Colorado Springs Airport 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
From the moment of your arrival to the memories cherished thereafter, the comforting touches of the Radisson Hotel Colorado Springs Airport create an unforgettable experience. With convenient access off I-25 or Highway 24, the Radisson Hotel Colorado Springs offers easy access to area businesses, military installations and the Colorado Springs Airport and area attractions. Our guests enjoy 24-hour complimentary airport shuttle service, a Business Center, Fitness Center and meeting space. One of the most convenient Colorado Springs hotels, we also offer easy access to Pikes Peak and downtown, allowing guests to experience all the wonderful attractions our city has to offer. ... more   less 
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Also Known As:
Radisson Colorado Springs
Colorado Springs Radisson

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