My husband & I took advantage of the wonderful package for New Years Eve. Prime rib buffet, 2 free drinks each, bus ride to Cripple Creek, a wonderful room and a even better breakfast buffet. The service was great the taste of the food wonderful.
The hotel was decorated so beautiful for Christmas and New Years.
The flaw of the stay was the manager Mr. Wilkins, he has no professionalism and has lost patrons that would have come back on weekends to eat during the year and some overnight stays. We live right in the neighborhood and we were happy to find a place that had it ALL.
We reported to Mr. Wilkins that the iron over heated and burned my husbands pants that he had bought for New Years Eve and he implied we did not know how to iron. Advised him I am 60 and my spouse was 57 and we iron all the time. He just continued that we did not know how to iron & their was nothing he could do. Really very bad customer service and a lost of patrons.More
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