We checked into the hotel after a horrible experience at another motel near by. We spent a total of three nights and, for the most part, enjoyed our day. We were not in our rooms that much as we were sight-seeing most days. I will say though, that housekeeping took forever to get to our room every day. It was well after 3pm! We never did get our room completely cleaned as housekeeping would come by later afternoon when we were in our room for a break.
Front desk staff were pretty polite and attentive.
The biggest disappointment for me happened after my daughter cut her leg on a missing tile that borders the indoor pool. 911 was called and we were sent to urgent care were she received 18+ stitches. I asked to speak to hotel management the next day and they assured me that we would be taken care of and have us coupons for free meals. The unsafe area of the pool hasn't been fixed or roped off and almost a week post-accident, I haven't heard a peep from the hotel or it's liability insurance company...will be calling them today. Plus, they've charged me for the entire cost of our stay. Thumbs down on that!
- Official Description (provided by the hotel):
- Hotel Elegante Conference & Event Center features 500 rooms and suites and has undergone a multi-million dollor renovation which includes all-new 13" Simmons BeautyRest mattresses in ALL rooms, the addition of a Starbuck's "We Proudly Brew" Sweet Tooth and Blue Bell Ice Cream parlor. Our rooms feature Bath and Body works amenities and Starbuck's coffee. Enjoy our children's playground featuring the Fun Zone for all ages. Get fit in our 24 hour fitness center and new Sports Court featuring tennis, pickleball, volleyball and basketball. Our Patio Bar is now open with outdoor seating and fireplace. In addition, there are two pools, one indoor and one outdoor. The hotel's newly themed restaurants include Rustler's Country Cafe - Steak & Seafood, and Rawhide Sports Bar. Hotel Elegante Conference & Event Center is a premier Colorado Springs meeting and event location with 50,000 sq. ft. of meeting space. ... more less
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- Also Known As:
- Crowne Plaza Colorado Springs Hotel Colorado Springs
- Colorado Springs Crowne Plaza