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“Friendly and comfortable”

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Best Western Executive Inn & Suites
Ranked #12 of 104 Hotels in Colorado Springs
Certificate of Excellence
A TripAdvisor Member
11
Reviewed 10 October 2013

Decided to tweak our itinerary and take a chance on this Best Western in Alamosa CO. Excellent stay....GREAT indoor pool and spa....very nice outdoor sitting area. Breakfast was wonderful with a caring staff.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Best Western
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 11 October 2013

Dear Valued Guest,

Thank you for you review based on your recent stay at Best Western.

After further review, we have found that this review is not meant for our property. Instead, It is for the Best Western in Alamosa, Co.

If youhave any questions please feel free to call our property.

Amanda Walters
Front Office Manager

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Reviews (681)
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570 - 576 of 681 reviews

Reviewed 24 September 2013

We were promised a room on the first floor because we are all senior citizens and one in particular can barely climb stairs. To carry bags up stairs is out of the question. Well we got there and they told us the only rooms they had were on the second floor, take it or leave it. Not knowing the area we were stuck. The smell of cigarette smoke was so bad I almost slept in the car. The air conditioner didn't work, this place was terrible and I am a Best Western Gold member, so I don't usually complain about there hotels. Avoid this place, it is a pure dump.

  • Stayed: July 2013, travelled with family
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1  Thank Bonner01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 25 September 2013

Dear Bonner01,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Amanda Walters
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2013

Excellent check-in, check-out, and help from the front desk. Room was small, but adequate in size. Older hotel needs some upgrading - few electrical outlets, work table jammed in near window with no electrical outlets within 6 feet of table. Tiny counter at sink leaves little room for personal items. Access to hotel is great - through Village Inn Restaurant parking lot. Although the hotel is at the exit ramp from expressway, was not bothered by any traffic noise.

Room Tip: Nice place to stay near World Arena.
See more room tips
  • Stayed: September 2013, travelled with family
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1  Thank jacht42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 25 September 2013

Dear jacht42,

ON behalf of our entire team I woul like to thank you for your review based on your recent stay at our property. your feedback is important to us as we use it to impliment changes for all of our future guest's.

We hope you will com see us again soon.

Amanda Walters
Front Office Manager

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Reviewed 18 September 2013

We received excellent service and thought it was a great value. The front person was especially accommodating with our large group. Clean room, comfy bed, good breakfast. I would definitely stay here again

  • Stayed: September 2013, travelled with family
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1  Thank thartpence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 19 September 2013

Dear thartpence,

Thank you for completing this review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We hope you will come back and see us again soon.

Amanda Walters
Frotn Office Manager

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Reviewed 17 September 2013

The hotel staff is very friendly and welcoming. They were knowledgeable of their hotel settings and local area. The computer was down when we were ready for checking out. If not told why the process was different this time, the manner in which the staff Vickie handle with ease of completing the transaction. We would have never known that their was a problem. We have been places before where it is chaotic, and drawn out. Her bright smile and great attitude, just made the process seem seamless even thought I am sure it was more work for her!

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Best Western
1  Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 18 September 2013

Dear Jennifer M,

On behalf of our entire team, I would like to thank you for your kind review and your patience during check out. Having our system go down can be very chaotic for the staff and our guest's. I am glad to hear that even with our system down you had a pleasant experience during your checkout.

We do try our best to retain a professional demeanor with every situation we all may encounter.

I truly hope that you and your family will give us the pleasure of welcoming you back at our property.

Amanda Walters
Front Office Manager

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Reviewed 9 September 2013

This hotel is great! It has a wonderful, "feel at home" atmosphere .... the staff and the facilities at the best. And, the breakfast was great. We would recommend it highly ... Thanks, Best Western !!!

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Best Western
1  Thank mdparks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 11 September 2013

Dear Valued Guest,

Thank you for completing a review based on your recent stay at our property. We value all the feedback we receive and work daily to make our property a great, comfortable experience for all of our guest's.

We all hope that you will give us the pleasure of welcoming you and your family at our property again!!

Amanda Walters
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2013

Good stay and good location! We had a good time at BEst Western during our Colorado trip. Good service, and good location. Staff was cooperative. breakfast was also good. Rooms were comfortable, and accessible. Thanks to Best western for making our vacation a pleasurable experience.

  • Stayed: October 2012, travelled with family
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1  Thank swapnilkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 5 September 2013

Dear Swapnilkc,

I would like to extend a huge thank you from our entire staff for the great review based on your recent stay at our property.

We are all glad you enjoyed your stay and all the local attractions!

I hope you will come back and see us again soon so we may again provided you with an excellent experience!

Amanda Walters
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Executive Inn & Suites

Address: 1440 Harrison Road, Colorado Springs, CO 80905-4002 (Formerly BEST WESTERN Executive Inn & Suites)
Phone Number:
Region: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Colorado Springs
#27 Business Hotel in Colorado Springs
Price Range: £57 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Executive Inn & Suites 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
With a Colorado Springs location just minutes from the World Arena and the Cheyenne Mountain Zoo, BEST WESTERN Executive Inn & Suites is the perfect choice for business and leisure travelers alike. ... more   less 
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Also Known As:
Best Western Colorado Springs
Colorado Springs Best Western

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