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“Dissatisfied”

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Best Western Executive Inn & Suites
Ranked #13 of 104 Hotels in Colorado Springs
Certificate of Excellence
Reviewed 4 July 2014

-We needed internet connections for some computer work. Neither the BW wifi nor the lobby connection worked - searching, processing, printing could NOT be done during our whole stay. Some guests in frustration had boarding passes printed at desk. Excuse was that too many were using the system, that there had been a blackout, that vendor had not fixed everything.... Anyone needing to do computer-based work on the road should get iron-clad assurances before booking a room here. -Staff were also not knowledgeable about tourist sights or visitor centers where we might get more info. Poor in giving directions, even w the map they provided. Counter location at check-in desk made it impossible for both them and us to view a map at the same time they were providing directions. -Breakfast was a challenge - e.g. waiting for scrambled eggs, finding that there was no yogurt on Sat before 7:00 a.m. (we got assurances about Sunday, and yes we had yogurt that day) - as a backup we bought some at a local Safeway for which desk directions were confusing. Dry cereal dispenser kept sticking.... -On arrival, we managed to get lights for the part of the bathroom w commode and shower, but decided not to address a rattling exhaust fan. -Air in room was stale and hard to correct w loud conditioner. -Coffee in lounge was either out (regular) or not very warm (decaf). Lids did not fit cups.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Roger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 11 July 2014

Dear Roger W,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your feedback is important to us.

We train our staff members to be helpful, informative and friendly. The fact that you did not experience this helps us to change our training tools to ensure that this does not happen again.

Our team has worked hard the past few weeks to get our internet and electrical fixed. We do have the issues taken care of and have been informed by our internet provider that the internet issue was something on their end after we did have multiple blackouts in the area.

Management has also re-trained our breakfast staff to order correctly and be more efficient in having hot coffee, and food out through out all of breakfast.

We do hope that you will come back and provide us with another opportunity to show you excellent service,

Amanda W
Front Office Manager

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504 - 510 of 676 reviews

Reviewed 2 July 2014

The internet is terrible here. Although the food is a fairly good selection they have some real problems with power outages in dining room ( all but one morning out of five ) most were very short outages, but very inconvenient when you're making waffles or toast. The staff is very friendly for the most part. I was told when I made the reservation that the renovations should be completed in May, they were not when we arrived the end of June. The room was clean and adequate. Air conditioning could have worked a little better, I heard multiple people make this comment.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 11 July 2014

Dear Linda T,

On behalf of our entire team I would like to apologize for not exceeding your expectations during your stay. Our team works hard to ensure all of our guests have a enjoyable stay while they are at our property.

Management has had the electrical in the breakfast room taken care of and our internet has been repaired by our provider.

Our team hopes that you and your family will come see us again in the future and give us another chance to provided you with excellent guest services.

If you have any questions please feel free to contact us.

Amanda W
Front Office Manager

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Reviewed 29 June 2014 via mobile

Hello
The pool was great.
the dryer didn't work. I told the front desk and he asked me if it was pushed against the wall. Sorry not a maintenance guy.
The sink didn't drain.
And during breakfast the power went out for a hour. Then breakfast was shut down.

Stayed: June 2014
Thank Vanrees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 11 July 2014

Dear Vanrees,

Thank you for taking the time to leave our property a review. We value all the feedback we recieve whether it is negative or positive.

Our team uses all the comments and complaints to implement changes for all of our future guests.

We do hope that you will consider staying with us again so we may have the chance to provide you with superior guest services.


Amanda W
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

Tip Top stay. Front desk personnel were cordial and efficient and breakfast crew was on the ball supplying all items efficiently and personably. Motel is located near the Pike's Peak Cog Railway terminal and at an I-25 interchange. Entrance to it is tricky and bumpy but there is a Denny's and Village Inn located right there and both have excellent food and service.

Room Tip: Recommend First Floor other side from I-25.
See more room tips
  • Stayed: June 2014, travelled on business
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1  Thank DONALD B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 27 June 2014

Dear Donald B,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We hope that you enjoyed the Cog Rail way and all the attractions we have here in Colorado Springs.

We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 719-576-2371.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Amanda W.
Front Office Manager
BEST WESTERN Executive Inn & Suites

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Reviewed 21 June 2014

This hotel is excellent. We stayed there twice in a month and enjoyed both times - the staff is extremely helpful and friendly and the rooms are tastefully decorated. The hotel is conveniently located and is an excellent value. When we are in the area again, we will stay here.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Karapatton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 27 June 2014

Dear Karapatton,

Thank you for your review. Your feedback is very important to us as it helps us make improvements for all of our guests.

Our staff has been more than happy to have you and your family at our property. Your girls are adorable and always make everyone smile.

We look forward to seeing you again in the future.

If you have any question or concerns please feel free to contact us directly at 719-576-2371.

Thank you,
Amanda W
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

I enjoyed my stay here. These folks worked hard to accommodate my husband and I even though the hotel was undergoing renovations. The breakfast staff was fantastic, friendly and on top of refills. The rooms were clean and roomy. The hot tub was roomy and clean.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Doug M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 27 June 2014

Dear Doug M,

Thank you for you review based on your stay at our proeprty.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 719-576-2371.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Amanda W
Front Office Manager
BEST WESTERN Executive Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

Hot breakfast each morning was great. Room confortable and easy access to/from hotel. Great restaurants and shopping mall nearby for easy extras you may need to pick up. Pool is nice and hot tub is better because it is very large. Actually has restaurant within walking distance.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoserN, Front Office Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 27 June 2014

Dear James G,

Thank you for your review based on your recent stay at our property. We value your feedback as we use it to implements changes for all of our guests.

Our staff if very pleased to see that you enjoyed our amenities and near by stores and resturaunts.

We all hope you will come back and see us again soon.

Amanda W
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Executive Inn & Suites

Address: 1440 Harrison Rd, Colorado Springs, CO 80905-4002 (Formerly BEST WESTERN Executive Inn & Suites)
Phone Number:
Region: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Colorado Springs
#27 Business Hotel in Colorado Springs
Price Range: £65 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Executive Inn & Suites 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Best Western Executive Inn & Suites is situated at the South end of Colorado Springs, conveniently located near the World Arena, Fort Carson, Seven Falls, Cheyenne Mountain Zoo, Historic Broadmoor Resort, Downtown Colorado Springs, Old Colorado City and Manitou Springs.Guests enjoy utilizing our on-site (limited) Workout Room, same day Dry Cleaning Services, Indoor Swimming Pool and Hot Tub. To make your stay, a HOME away from home, we provide the following complimentary services: Business Center, daily changing HOT BREAKFAST, Wireless Internet and Coast to Coast Long Distance.Our friendly and knowledgeable staff is happy to provide you with any additional information you may want during your stay at the Best Western Executive Inn & Suites. ... more   less 
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Also Known As:
Best Western Colorado Springs
Colorado Springs Best Western

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