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“Awesome hotel”

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DoubleTree by Hilton Hotel Colorado Springs
Ranked #18 of 105 Hotels in Colorado Springs
Certificate of Excellence
Murfreesboro, Tennessee
Level 4 Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Awesome hotel”
Reviewed 17 May 2014

This was one of the most beautiful Doubletree's that we have stayed in. The location is right off the interstate and convenient to shopping and the attractions. The staff at this location gives impeccable service. Richard and Michelle are to be commended for their excellent customer service. Both went above and beyond to accommodate the guest. I witnessed Michelle interacting with another guest and she gave top notch service. The hotel is huge and there is a lot of walking involved to get around the hotel but it is so beautiful you really don't notice. The room was sparkling clean with a spacious bathroom and we had a great view of the courtyard area as well as the mountains. We did not utilize the restaurant or room service so I cannot tell anything about the restaurant. I highly recommend this location when in Colorado Springs.

Room Tip: Ask for a room facing the courtyard.
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  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank nascarlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, 19 May 2014
Dear Nascarlady - Thank you so much for the kind words you posted in your recent review of our property. We really appreciate it & are so pleased that you had such a positive experience during your recent stay. We will most certainly pass on the comments to the team members that you mentioned. All of our staff work extremely hard in providing all of our guests with superior customer service. So glad you noticed! We look forward to serving you again in the near future when you're back in the Springs. Thanks again!

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,160 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
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English first
Green Valley, AZ, United States
1 review
Reviewed 15 May 2014

We arrived at the Colorado Springs DoubleTree Hotel during a Mothers Day blizzard, and we were very tired and frazzled. The front desk upgraded us to a wonderful suite. It was a great port in the storm. We'll certainly seek out that hotel again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, 16 May 2014
Dear WilliamM - That certainly was quite the storm we had over Mother's Day & can only imagine how tired you must of been from such travels. We are very pleased to hear that our Front Desk recognized this & provided you with a nice upgrade. It can truly be the little things that impact a guest's experience. Thank you for posting your review & we look forward to serving you again the next time you are in the Springs.

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valrico, United States
1 review
Reviewed 10 May 2014

This hotel is very well maintained and the staff works to make you stay an enjoyable one. The rooms are nice and comfortable, and amenities like an in-room refrigerator and microwave are available. The only criticism that I had was that that the service at the breakfast buffet was spotty on some mornings, and a bit pricey given the level of service.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank William J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, 12 May 2014
Dear WilliamJ - Thank you for the comments you posted about your recent stay with us. We're pleased to hear that you had an enjoyable stay. We will pass on your breakfast service comments in order to improve. That's why customer feedback is so valuable! We do hope we will have the pleasure of serving you again in the future. Thanks again!

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level 6 Contributor
195 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 9 May 2014

The airport shuttle was why I booked this hotel, I did not want to rent a car. Check in was easy, and my room was clean and fresh. I ate at the restaurant both nights and the food and service were great. The fitness center was fair, and the pool had bugs.

Room Tip: Try to face west or the sun will wake you up early
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, 12 May 2014
Dear ThomasK - We appreciate you taking a few moments to post a review of our property. It's valuable & important to us to get our customer's feedback. We're pleased to hear that you had an enjoyable stay which means we're doing what we are supposed to be doing.......having a good, clean product & delivering superior customer service. We hope you choose us again the next time you are in the Springs. Thanks again!

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leola
Level 5 Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 8 May 2014

Upon arriving, the check-in was expedited and went smoothly. Our room was excellent. The staff including auxiliary staff we encountered doing routine cleaning and maintenance were very helpful as well as friendly. The convention facilities were very good. The food we encountered was at all times very good. The breakfast buffet was very nice especially the additional choice of omelets of our choosing.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Donald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, 9 May 2014
Dear DonaldS - Thank you so much for taking the time to post a review of our property. We truly value our customer's feedback. We are pleased to hear that you had a good experience while attending your recent convention. Our staff is committed to providing outstanding customer service so it's nice to hear their efforts are noticed. We hope we have the pleasure of serving you again the next time you are in the Springs. Thanks again!

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sunnyvale, United States
1 review
Reviewed 6 May 2014

We normally stay at this hotel. On this visit we decided to stay at another well known chain in downtown Colo Spgs. What a mistake. We booked our last night back at the Double Tree and will always stay here!!!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Shannon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, 7 May 2014
Dear ShannonH - Congratulations on your new grandbaby! Thanks so much for the kind words you posted on your recent review. We're so pleased that you came back to DoubleTree & appreciate your loyalty! Hope you will visit again soon & we will have a warm chocolate chip cookie waiting for you! Thanks again.

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, United States
1 review
Reviewed 4 May 2014

My husband and I stayed here on their military romance package after his deployment. When his flight back was delayed they were wonderful to work with and changed our reservations without any fuss. The room service was pretty good, the pool and fitness center were wonderful, and it is very close to a movie theater and all sorts of restaurants/shopping as well as many of the local attractions. We would definitely stay here again!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Roynan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherri S, Director of Sales at DoubleTree by Hilton Hotel Colorado Springs, responded to this review, 5 May 2014
Dear RoynanM - First of all, WELCOME HOME to your husband from his deployment! We know how happy you must be to have him home, safe & sound. We strongly support our troops & thank him for all his service in protecting our freedom! Thank you for the review you posted on your recent stay. We are pleased to hear that you enjoyed our Military Romance package & found some special time for yourselves, you deserve it! We look forward to having you stay with us again & please, tell your friends! Thanks again!

Sherri Sheeran
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Colorado Springs

Property: DoubleTree by Hilton Hotel Colorado Springs
Address: 1775 E Cheyenne Mountain Blvd, Colorado Springs, CO 80906-4030
Phone Number:
Region: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Colorado Springs
#19 Business Hotel in Colorado Springs
#30 Family Hotel in Colorado Springs
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Colorado Springs 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Make the DoubleTree by Hilton Colorado Springs your first stop when traveling to Colorado. Our Colorado Springs hotel is just off of I-25 and offers a complimentary shuttle to the Colorado Springs Airport. Walk to the World Arena Event Center just two blocks from the hotel. With scenic Colorado Rocky Mountain views of Pikes Peak and Cheyenne Mountain, our hotel is the perfect place to relax for both business and leisure travelers. Walk into the warm ambiance of our newly renovated Colorado Springs hotel and immediately feel like family as our friendly staff welcomes you with a warm chocolate chip cookie and superior customer service at check-in. During your stay, you can enjoy a convenient, casual breakfast, lunch or dinner in our hotel restaurants, Maxi's Bar and Grille and Atrium Cafe. If you prefer to go out, our ideal location is within walking distance of the restaurants, shopping and a 20-screen theater. Once you return to the hotel from a long day of business or leisure activities, we have plenty of ways to unwind and enjoy yourself. From dancing to a relaxing glass of wine in our new Quiet Wine Bar, heated indoor pool, inviting exterior courtyard, fitness center, and beautiful guest rooms (complete with ultra, high-speed wireless internet access), you're sure to find the perfect setting for your Rocky Mountain getaway. Don't forget to check out our DoubleTree Colorado Springs hotel specials for additional savings. Book one of our packages today, there's one for every budget. Check out all the great activities nearby: • Pikes Peak & the Cog Railway • Cheyenne Mountain Zoo • Seven Falls • Cave of the Winds • Ancient Native American cliff dwellings at Manitou Springs • U.S. Olympic Training Center • "Garden of the Gods" • Royal Gorge You can also enjoy hiking, fishing, horseback riding, golfing, sightseeing, jogging or hot air ballooning in the area. ... more   less 
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Also Known As:
Doubletree Colorado Springs
Colorado Springs Doubletree

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