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“As expected”

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Residence Inn Colorado Springs South
Ranked #45 of 105 Hotels in Colorado Springs
Certificate of Excellence
Level 5 Contributor
69 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“As expected”
Reviewed 13 August 2014 via mobile

We are staying here for 5 nights-things are fine but not in any way special- bed is so so- room seems clean- wifi does work pretty well- it's pretty noisy tho- not the highway but the closeness of other rooms and the outside gathering places and the huge AC units that really hum all the time- I have been wearing earplugs all week- also the curtains do not close and we have tons

of bright light all night long- have asked for 3 days for a sink repair but it's still not fixed- asked for shampoo and got some - that was nice- food is really high carb and salt no veggies little healthy choices/ scrambled eggs are pretty awful- very steam table and prepackaged stuff- wish Americans demanded a better food standard- kitchen in room is a nice option tho

Stayed August 2014, travelled as a couple
Helpful?
Thank Kathy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonia M, General Manager at Residence Inn Colorado Springs South, responded to this review, 19 August 2014
Thank you for your review. You indicated that your stay was not anything special . Please accept our sincere apologies. We take great pride in ensuring our guest’s satisfaction, we want your stay to be exceptional, I am sorry we did not meet your expectations.
You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.
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151 reviews from our community

Traveller rating
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    22
    10
    1
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58
19
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48
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2014

I have stayed in residence inns for at least 150 nights in 6 states. This is by far one of the best ones. Dinner on Monday Tuesday Wednesday with wine and beer and it's actually a real meal. Brian in the kitchen thank you sir!
The only thing they are lacking is a decent gym. I still love this hotel and the service is fantastic!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SayadyanK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonia M, General Manager at Residence Inn Colorado Springs South, responded to this review, 19 August 2014
Thank you so much for taking to the time to share your experience. We appreciate all the positive things you have to say about our hotel. I am glad you were able to enjoy our social experience, I'll make sure that I pass along your praises. Thanks so much for staying with us, we look forward to serving you again!
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Colorado Springs
2 reviews
Reviewed 26 July 2014 via mobile

My wife, 2 dogs and I stayed at this location as we had sold our house in TN and could not move into our Colorado Springs house for a couple of weeks. The staff was very friendly and helpful. The facility and rooms were clean. It has several food option within walking distance and the full breakfast was a nice start to the day. Options for walking our dogs were plentiful. The whole deal helped reduce our stress.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GDJar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonia M, General Manager at Residence Inn Colorado Springs South, responded to this review, 19 August 2014
I am so happy that we were able to reduce your stress during your recent move from Tennessee. I hope your dogs were able to enjoy the 24 acre Bear Creek Dog Park. It's great to have one of the top 10 dog parks right here in Colorado Springs.
Welcome to Colorado Springs and thank you for choosing Residence Inn Colorado Springs South as your interim home:)
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Olive Branch
1 review
Reviewed 24 July 2014

Our stay was great appreciate the upgrade because of my Gold Elite status. Everyone went out of their way to make our stay very enjoyable. I always stay with a Marriott if possible when traveling and recommend Marriott to friends and family.

David Beene

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DNB65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonia M, General Manager at Residence Inn Colorado Springs South, responded to this review, 19 August 2014
Thank you, Thank you, Thank you for your kind words. I am so glad you enjoyed your stay and the excellent service we provide. Look forward to serving you again!
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Fort Lauderdale, Florida
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2014

Our first trip to Colorado, where we were heading to the Gypsum area, but wanted to do Pike's Peak (wonderful) and some other Colorado Springs things before heading west. We are retired and pretty much always stay in Marriott or their subsidiaries. We stayed in a Residence Inn in Vancouver, British Columbia last year and it was fantastic! Best ever, so this one had big shoes to fill. The location is terrific, very near the highways and near a lot of stores and restaurants. You can walk to Outback, which we did. The lobby, dining room etc. were all very nice. The staff, without exception, was friendly, helpful, polite, cheerful and knowledgeable. We were advised of a "social" gathering the night of our arrival and were disappointed cause we couldn't make it. Turned out there was one the next night that we didn't know about which we could have made. They put out quite a big splash of food and beverages and it would have been nice to come back and have something already made to eat and meet some folks. I believe they should have some sort of a sign that gets put up in the lobby area announcing this feature. It's only during the week (Tuesday and Wednesday I believe), and we only stayed two days so we missed it. The breakfasts were great, a wide variety of hot and cold.....scrambled eggs, bacon, grits, fruit, yogurt, waffles, cereals, various breads, bagels and muffins and quite a few juices. Terrific tea (my favorite) to choose from and fresh brewed decaf and regular coffee. My only suggestion would be to ditch the plastic ware and paper plates and go with real utensils. I'm sure it's a dishwasher thing or sanitary thing, but I cringe at the amount of plastic in the landfill from all this. Paper napkins, fine, but..... There's a computer area for use, limited to an hour I think (although I only needed it for 30 minutes, so I really don't know if that would time out.) It indicated a charge, but there was no charge. Was quick and efficient and there's a printer, which we were so grateful for. Since this is a Residence Inn with kitchens in the units, I suppose they have longer term guests than us, so typically folks would have their own computer with them...which is probably why there is only one computer.
Everything seemed clean and well maintained. They only have two luggage trolleys for the building, but most of us have rolling luggage anymore, so the fact that one wasn't available when we arrived wasn't the end of the world.
We opted for their studio where there's a wall around the bed making it like a small one bedroom unit. It is a really well designed well thought out floor plan allowing for the bedroom area to be private off the rest of the room. The layout handles everything very well. I'm in real estate and was very impressed with whomever designed this floor plan. Bed was queen size and the bedroom would be considered small on its own, but since it's really one big bedroom with walls erected around the sleeping area, it's more than adequate. Big vanity area, toilet and shower separated from vanity. Nice little efficient kitchen even has an apartment size dishwasher....small table & chairs suitable for two to eat comfortably. Full size sofa, big easy chair and they even worked a desk into the design. Two flat screen tvs. When will any of these hotels catch on to a "sleep" button on the remotes!!! I like to watch the news before going to sleep, but often fall asleep and then wake up to some awful commercial. No "sleep" button on the remotes! Ugh...but that's certainly not a big deal....I find that almost everywhere! There were two things that make this an "average" review, and not an great review. One was the mattress on the sofa bed. Horrible is the only word. We suggested that it may have had "red rock" in it since we were in red rock territory. Very very disappointed in this for a Marriott. Just the pits! And the A/C, worked as far as keeping us cool, but when it went on, it was extremely noisy and the A/C return was in the bedroom area, so it was practically at one's ear. I suppose this is a design issue but it sure would have been a better location elsewhere in the space.....woke me up from a sound sleep during the night.
Lots of young military folks staying here, which was nice. We felt a sense of pride at seeing our troops. My husband served in the Navy, so he was particularly pleased to see them amongst us. We felt that this Residence Inn is probably on the books for updating in the near future, at least as to some of the furniture. My husband commented on the bureau and night stand (small). I think the Marriott did a nice job at tweaking the room probably fairly recently as the artwork was nice, curtains were nice, enough dishes, pots, silverware, utensils, carpets, etc., and the big comfy chair and desk were to my liking. And the flat screen tv's must be newer. It didn't bother me a bit about the bureau, it was more than adequate for our stay, but might have been small if we both needed to put away things for a week or two. I would stay there again, but would ask to go to the room before I accepted it and turn on the A/C and check the sofa bed mattress. Otherwise it was perfect for us. We were on the 3rd floor, no noises to report (other than the A/C). This is not a big swanky JW Marriott, it's like an apartment away from home where you can bring home a pizza, a tv dinner, cook for yourself...and still have maid service if you want it. We like the kitchen aspect and whenever we can find a Residence Inn, that's now our favorite. We have come to dislike those fridges in hotel rooms, they are uniformly awful. Nice memories. Wish there was something between "Average" and "Very Good" to choose from! Good experience.

Room Tip: Before accepting a room, check out the noise of the A/C going on and off and its proximity to the be...
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Green Features: Wasn't happy to see all the plastic ware and paper plates used in the dining room....a lot of waste in my estimation, hope they recycle.
  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank EileenHerself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonia M, General Manager at Residence Inn Colorado Springs South, responded to this review, 19 August 2014
Thank you for taking the time to share your recent experience at the Residence Inn Colorado Springs South.
I am glad you enjoyed our location as well as our staff. We take great pride in ensuring our guests satisfaction. I am sorry that your mattress was uncomfortable and the AC was a bit noisy. Our team will make sure these issues are rectified.
Thanks again, you are a valued customer and we look forward to seeing you again soon.
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1 review
Reviewed 19 July 2014

Stayed here for 2 weeks. staff was awesome, both Charles went out of their way to take care of me and my kids. You guys are great!!!!
Breakfast was good and happy hour was great. One recommendation would be to change up the beer either nightly or weekly. great idea to get local beers though!!! A+A+A+A

Room Tip: all rooms have a fake fire place which my 11 month old loved to play with.... just be prepared.
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  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonia M, General Manager at Residence Inn Colorado Springs South, responded to this review, 19 August 2014
Thank you for taking the time to share your recent experience at the Residence Inn Colorado Springs South.
I will pass on your praises to Charles and Charles, they are great associates, they always go above and beyond and we appreciate them everyday.
I'm happy you enjoyed our social experience and your suggestion concerning beer options is great! The local brewery does have other options and we will start rotating them. Thanks for the suggestion.
Thanks for staying with us and we look forward to seeing you again!
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Topeka, Kansas
2 reviews
Reviewed 7 July 2014

This was our first time at this Residence Inn. We always travel with our small dogs so really appreciate this hotel's pet friendly policies. The room was comfortable, clean and quiet. Breakfasts were a great hit! We also like the location, close to everything we like to do. We definitely will return.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Alice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonia M, General Manager at Residence Inn Colorado Springs South, responded to this review, 8 July 2014
Thank you for your kind response. I am so glad that you enjoyed your stay. We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Colorado Springs South

Property: Residence Inn Colorado Springs South
Address: 2765 Geyser Dr, Colorado Springs, CO 80906-4025
Region: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Colorado Springs
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Colorado Springs South 3*
Number of rooms: 72
Official Description (provided by the hotel):
The Residence Inn by Marriott located in Colorado Springs, Colorado, is the perfect hotel whether staying for one night or several weeks! With the Rocky Mountains at our doorstep, we invite you to discover Pikes Peak, Garden of the Gods, and the Cheyenne Mountain Zoo. Spend a day browsing the unique shops of Manitou Springs and Old Colorado City or the boutiques at The Broadmoor. For the adventurous, Seven Falls, Cave of the Winds, miles of scenic hiking and the rush of Royal Gorge white water await! You will find us conveniently located on the I-25 corridor near Ft. Carson, Peterson AFB, Memorial Hospital, the US Olympic Complex, the World Arena, and the thriving bustle of downtown. Our large and fully appointed suites offer everything you need to make our hotel your home away from home and our devoted staff is always at your service. Relax, stay strong, and be productive at the Residence Inn, Colorado Springs South! ... more   less 
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Also Known As:
Residence Inn Colorado Springs South Hotel Colorado Springs
Colorado Springs Residence Inn

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