We had a wonderful experience at the Holiday Inn in Colorado Springs. Although the stay started off bumpy, our room was not ready when we arrived and we had to wait an extra 45 minutes in the lobby. However, Brian at the front desk tried everything in his power to make us happy.
In fact, I think Brian has the best customer service I have ever seen at a hotel - ever.
While waiting in the lobby one morning, a woman pushed her elderly mother in a wheel chair to the front door and left her in the doorway as she went to get the car. That morning, people were trying to get around her as they checked out and through the door. I watched as Brian noticed this, went to the woman and asked kindly if he could move her over a bit. She agreed and he moved her just to the right out of everyone's way. However, instead of walking away, he knelt down and started to talk to her and remained with her until her daughter came - who was unaware of what happened. I was so touched and moved that he would go out of his way to stay with her to make her more comfortable.
In addition to the great customer service, the hotel was spotless and had everything we wanted and then some. Each morning we ate breakfast on the balcony with the view of the mountains. Could not have asked for more.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Colorado Springs-Air Force Academy is conveniently located on the north side of Colorado Springs, just one exit south of the US Air Force Academy and easy access to I-25. Additional hotel features include: Deluxe hotel accommodations 28 suites with microwave and refrigerators. Complimentary Continental deluxe breakfast, 24 hr business center and complimentary local phone calls, high speed internet in all guest rooms. Indoor pool, whirlpool and workout facility. Walking distance to many local restaurants. Attractions Garden of the Gods, Pikes Peak, Old Colorado City, Manitou Springs, Seven Falls, Cheyenne Mountain Zoo, Focus on the Family, World Pray Center, US Olympic Training Center, Pine Creek Golf Course. Business: Hewlett Packard, MCI, Federal Express, Oracle, Boeing, Stellant, Current, Lockheed Martin, Ford, Northrop Grumman, Raytheon, Intel, Bank of America, Progressive insurance, California Casualty, USAA Insurance. Military: USAFA, Fort Carson, NORAD, Peterson AFB and Schriever AFB. Visit Colorado Springs, CO and Stay Smart at the Holiday Inn Express Hotel. ... more less
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- Also Known As:
- Holiday Inn Express - Air Force Academy Hotel Colorado Springs
- Holiday Inn Colorado Springs
- Colorado Springs Holiday Inn
- Holiday Inn Express Colorado Springs