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Holiday Inn Express Colorado Springs Airport
Ranked #51 of 104 Hotels in Colorado Springs
Reviewed 20 August 2013

The complete experience from the first time I walked in the door it was so friendly, so clean and new and absolutely comfortable. The restaurant was totally awesome! The room comfort was excellent. The entire staff went the extra mile.

  • Stayed: August 2013, travelled as a couple
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Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sharon c, General Manager at Holiday Inn Express Colorado Springs Airport, responded to this reviewResponded 1 November 2013

Wow! What a wonderful review. Thank you, We are here to provide excellent service to our guest like you. We have some exciting things happening here at the Holiday Inn Express Airport
Colorado Springs. We are remodeling all the guest rooms. They will have a contemporary fresh
new look. You will enjoy our new Express Start Breakfast Healthy Choice items, Greek Yogurt, turkey sausage, more fruit. Don't forget to try out our new Indoor Pool and Hot Tub when you come back. We are looking forward to seeing you again., So come stay with us and Stay Smart.

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Reviews (147)
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91 - 97 of 147 reviews

Reviewed 6 August 2013

I stayed about a week ago & had a great stay. The hotel had friendly people working as well as clean rooms & comfortable beds. Breakfast was good & the staff was very helpful. I will definitely be staying again in the future.

  • Stayed: July 2013, travelled as a couple
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Thank Tonia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sharon c, Director of Sales at Holiday Inn Express Colorado Springs Airport, responded to this reviewResponded 13 August 2013

Dear Tonia,

Thank you for taking the time to complete a review on your stay. We strive to ensure each of our customers is completely satisfied, so we truly appreciate your feedback. The next time you are visiting Colorado Springs, please considered staying with us again. We recently completed our renovations and just opened our brand new indoor pool and spa. We are very happy you enjoyed your breakfast. Our complimentary breakfast is just one of the great amenities that we offer; it is a hot and cold breakfast buffet with a wide variety of items to choose from. There is something everyone will enjoy. We recently renovated our breakfast area as well. Thank you again for recommending our hotel on TripAdvisor and we hope to see you again soon!

Lauren Shawcross
Director of Sales
Holiday Inn Express Airport

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Reviewed 17 July 2013

We previously stayed here in May to attend a graduation. The hotel was doing a lot of remodeling, but it did not affect the room. The breakfast was crowded and the lady restocking was overwhelmed. I attributed that to the small, temporary location due to the remodeling.

We returned on July 4 for 3 nights. The staff was very friendly. The room was clean. (The only issue was here was a place on the bathroom wall that looked like someone had spit on it. I left a note and housekeeping cleaned it off.) Mouth wash was not replenished for the 2 and 3rd days.

The breakfast was the standard fare, but was good enough. The only issue was that even though it was in a larger, permanent area, it was again crowed and the lady restocking was overwhelmed. (One morning may have been because of a large group of students who all showed up at one time, but it was just a variety of people the other day.) People were waiting for food, which slowed the turnover of tables causing all tables to be filled and people looking for a place to sit. After my wife notified the front desk, someone else showed up and helped out. (The third morning we elsewhere because we were meeting family.)

Although I seemed to have written a lot about the breakfast, it certainly isn't a deal breaker, and I would definitely stay here when we are in the area again.

Room Tip: Try to get a room on the top floor. We had a "heavy walker" above us. Mountain side has...
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  • Stayed: July 2013, travelled with family
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Thank Ecintopkan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sharon c, General Manager at Holiday Inn Express Colorado Springs Airport, responded to this reviewResponded 18 July 2013

Dear Eric,

I am sorry to hear that we did not meet and exceed your expectations during your stay with us.
We strive to ensure each of our customers is completely satisfied and we are eager to rectify every situation. If you have a few minutes, Please give me a call. You are a loyal valued customer to us. You should expect nothing but the best from us.

Thank you, again for your comments.

Sharon Creighton
General Manager

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Reviewed 15 July 2013

Last night someone used bolt cutters and stole a motorcycle from our trailer in the parking lot. The police came and told us that is a common problem for the area, especially right now. They have had many car break ins too. They believe someone is watching the parking lot as people check in to identify opportunity crimes. Police told us there was nothing else we could have done except not stay there. We followed all common sense ways to avoid being victims. We should have stayed somewhere with cameras in the parking lot.. The thieves know they don't have them here.

The room was very cramped - less than 18 inches between the bed and the TV. Bathroom was tiny too. No mention of the major renovation going on on the website or when booking. 1/2 of the parking lot was not usable. Staff was nice and professional but that didn't make up for the shortcomings.

Room Tip: Make sure you can see your car from your room.
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  • Stayed: July 2013, travelled with family
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1  Thank Lara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Colorado Springs Airport, responded to this reviewResponded 30 July 2013

Dear Lara F,

Thank you for taking the time to complete a review on your stay. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

I am truly sorry for the troubles you have encountered in our parking lot. Please accept our sincerest apologies for any inconvenience this has caused you. These certainly are not usual and we will be looking into these further and rest assured that your comments will be reviewed by the hotel's management.

We are hospitality professionals who pride ourselves on delivering world class experience. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

Sincerely,

Dhan M
Case Manager
IHGCare

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Reviewed 14 July 2013

Booked room for two nights using Priority Club Award points; have stayed here several times in the past. Room was clean, but very average. Bed was substandard for the HIE; air conditioning unit in our room did not work properly; Wi-Fi in our room did not work at all; and they were out of breakfast food items.

When we reported the AC needed work, we were told that there was no maintenance man on duty that day; when asking about Wi-Fi we were told there must be something wrong with our computer ( we had 2); didn't even bother to ask about breakfast---didn't have to as several other families were asking about it.

It is a clean, decent place to stay. But we will not plan to stay here again--many other options in area.

Stayed: June 2013, travelled as a couple
1  Thank Eliza52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sharon c, General Manager at Holiday Inn Express Colorado Springs Airport, responded to this reviewResponded 18 July 2013

Thank you, for informing us about your stay. We strive to provide you with the best possible service, and when you feel that , we have failed to meet your expectations, it is important for us to know why. We apologize for any distress this might have caused.

To ensure that my staff conducts itself in a manner that reflects the high regard that we have for our customers, I have notified the proper departments with your concerns.

Your patronage is important to us, and I hope that you'll you will give us another opportunity
to serve you better in the future.

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Reviewed 8 July 2013

This is our second time to stay at this location. The first time was wonderful and now we experienced again such people given to hospitality. The manager is dynamic! She has a way in making you that special feeling that you have known her all your life. Our highest regards and recommendation to this hotel. The manager makes the place!

Room Tip: Room 100 is very nice!
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  • Stayed: July 2013, travelled on business
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Thank PastorBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sharon c, General Manager at Holiday Inn Express Colorado Springs Airport, responded to this reviewResponded 1 November 2013

Thank you, for your kind words. It is our desire that we make your stay a home away form home.
We are here to serve you. We are making changes everyday. We have remodeled our
Lobby added a Mini Mart, Our Breakfast Bar is in a new location and has a fresh new look.
and in 2014 we will be adding some more Healthy choices to out Breakfast Bar such as: Turkey sausage, Greek yogurt and fresh fruit. Please, come back and take some time to sit back and relax in out new Indoor pool and hot tub. In the fall of 2013, we will be remodeling our guest rooms. They will have a contemporary look and our Bath and Body Works Citrus Bath collection also, you will enjoy our Simply Smart Bedding Collection. Stay tuned for many more updates and as always STAY SMART! Thank you, again!

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Reviewed 6 July 2013

The hotel was close to the airport but was a bit far from the major attractions, but didn't give us a big problem. There was a gas station and subway close by. They served hot breakfast for free every morning which is delicious. The front desk guys were very friendly. They had room service everyday and maintained it very neatly. They had a coffee pot, mini fridge and a microwave in the oven. The bathroom was spacious and so was the room. It was worth for what we paid.

  • Stayed: July 2013, travelled as a couple
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Thank vijay556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sharon c, General Manager at Holiday Inn Express Colorado Springs Airport, responded to this reviewResponded 1 November 2013

Thank you, for your awesome comments, And we have some many improvements in the works.
We have completely remodeled the Lobby, Front desk, Breakfast Bar and Fitness Center. Along
with new Indoor Pool and Hot Tub your will not want to leave and in the Fall of 2013 we will be remodeling out Guest rooms. Each room will feature contemporary styling, complete with 32 inch. or 42 inch HD Flat screen T.V.'s, comfortable queen and king beds, two room suites and in room coffee makers with 100% Arabica Coffee. Guest Bathrooms feature the simply Smart Kohler Shower Heads, Bath and Body works White Citrus Bath products and you will enjoy our simply smart bedding collection. We look forward to seeing you again soon. So come stay with us and Stay Smart.

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Additional Information about Holiday Inn Express Colorado Springs Airport

Address: 1815 Aeroplaza Dr, Colorado Springs, CO 80916-4204
Phone Number:
Region: United States > Colorado > El Paso County > Colorado Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Colorado Springs
#26 Business Hotel in Colorado Springs
Price Range: £85 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Colorado Springs Airport 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Holiday Inn Express Airport Offers Comfort and Convenience Getting there has to be fast and convenient too. Only 2.5 miles from the Colorado Springs Airport (COS), we are your ideal destination. Begin your day with our 'Express Start' breakfast which features a variety of delicious breakfast items, including our exclusive cinnamon rolls, omelets, biscuits and gravy, bacon, sausage and much more. No matter what brings you to Colorado Springs, your room is your personal retreat. The key word is comfort with our Simply Smart luxurious bedding, expanded cable with HBO, refrigerator, microwave,flat screen t.v., DVD players as well as our exclusive Kohler showerhead. NEw pool And Hot Tub. Imagine having all the tools you need for business, high-speed Internet, spacious desk with ergonomic chairs, 24 hour business center, copying and faxing services for your convenience.A choice location for the business traveler we are less than 2 miles from Peterson Air Force Base, Lockheed Martin, ITT, Northrop Grumman, Boeing, Ratheon, SI International, Serco, Arinc, Coca Cola, Siemens, and General Dynamics. Families appreciate this great location. We are situated off of I-24 with easy access to several local attractions. Come and rise the Cog Railway to the top of Pikes Peak America's mountain, tour the awe-inspiring Garden of the Gods, take a chance at the Cripple Creek Casinos, Cliff Dwelling and see a concert at the World Arena. ... more   less 
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Also Known As:
Holiday Inn Express Colorado Springs Airport Hotel Colorado Springs
Holiday Inn Colorado Springs
Colorado Springs Holiday Inn

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