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All reviewssalt restaurantfamily junior suitebreakfast buffetmicrowave ovenexecutive roomswimming poolcoffee shopkids enjoyed the poolnice poolone bedroom suiteclean roomsfood selectionrooms are bigan overnight staylate checkmini barhotel lobby
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Reviewed 26 October 2017 via mobile

first we check-in late around 5pm, then the front desk tell no available room for us, a big question for us why we dont have a reserve room that is paid a month before are check-in date. We had to wait 45mins because their cleaning it first they say, they even ask us if we want to stay in a smoking room, then after 30mins I ask them again if it is available already then we had our room, for me it was like if I did’nt ask they will not call us When we were in the room they upgraded are room from deluxe to junior suite w/ 1bed/room ofcrz were glad they did that. The kids love the pool but it’s too cold so we end up bringing them in the bathtub w/ warm water to play.

We had our dinner in Salt restaurant dinner buffet cost ₱1,200 each half price for the kids expensive we can have this half the price outside but we really want to try it, thank God the breakfast is buffet too and it’s free so it’s ok that we spend that much money for dinner. Their breakfast is way better than dinner, will be back here with my husband next year☺️

Stayed: October 2017, travelled with friends
Thank WinWin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WidusClark, Executive Secretary / Quality Assurance Officer at Widus Hotel and Casino, responded to this reviewResponded 30 October 2017

Dear WinWin A,

Mabuhay!

Thank you for taking the time to share your experience WID US! Here at Widus Hotel and Casino, our customers’ reviews and feedback are greatly valued in order for us to be guided in our continuous efforts to provide quality service to our guests.

We are very grateful for the positive comments. However, we apologize for the inconvenience you experienced in waiting for your room. We have noted your issues about the buffet dinner.

We look forward to welcoming you and your family again soon here at Widus Hotel and Casino.

Best regards,

Hannie Y. Quiambao





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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017 via mobile

Only one thing kept me away from writing a review for widus- too many reviews similar with what i experienced.
Im never one of the picky type of guy when it comes to rooms or the likes, but im very keen with smiles and service from staffs.

I booked a room here once.- would rate 3/10. Gave another shot after a year. Rating 1/10.
Dont let the beautiful pool pics fool you nor creative shots of the room, their SERVICE will surely ruin your stay. As this hotel would possibly be the worst here in clark.

Stayed: October 2017, travelled solo
Thank jtorio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WidusClark, General Manager at Widus Hotel and Casino, responded to this reviewResponded 27 October 2017

Dear jtorio,

Mabuhay!

Thank you for staying at Widus Hotel and Casino and for taking the time to write a review about your stay with us.

I am sorry to hear that you feel like our service is getting worse. We deeply apologize for the inconvenience you experience. We value your comments as this allows us to maintain and improve the facilities and services we provide to our guests. We would appreciate if you can give us further details regarding this matter. I will be more than willing to discuss it with you at taouini@widus.com.

We hope that you will still give us a chance to be of service to you again.

Sincerely,

Tarek Aouini
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017

Except for the (buffet) breakfast menu and on-going constructions, Widus is a nice place to stay for a quick weekend staycation It is near the parade grounds (a common venue for all sorts of sporting event) and other clark's destinations and restaurants..

Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank azel2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WidusClark, Executive Secretary / Quality Assurance Officer at Widus Hotel and Casino, responded to this reviewResponded 23 October 2017

Dear azel2017,

Mabuhay!

Thank you for taking the time to share your wonderful experience WID US! Here at Widus Hotel and Casino, our customers’ reviews and feedback are greatly valued in order for us to be guided in our continuous efforts to provide quality service to our guests.

We are glad to know that you enjoyed your quick weekend staycation. We have noted your issue about the breakfast buffet and we are also sorry if you were disturbed by the on-going construction.

We look forward on your future visits here at Widus Hotel and Casino.

All the best,

Hannie Y. Quiambao


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

We had a great time staying at Widus Hotel and Casino. Cozy place, classy amenities, accommodating and friendly staff.World class service! Highly recommended . See u again very soon Widus. All the best!

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rosalieg740
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WidusClark, Executive Secretary / Quality Assurance Officer at Widus Hotel and Casino, responded to this reviewResponded 23 October 2017

Dear rosalieg740,

Mabuhay!

Thank you for taking the time to share your wonderful experience WID US! Here at Widus Hotel and Casino, our customers’ reviews and feedback are greatly valued in order for us to be guided in our continuous efforts to provide quality service to our guests.

It is great to know that you had a great time staying with us. It was a pleasure serving you.

We look forward to having you again as our guest.

All the best,
Hannie Y. Quiambao

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

Our Sales team had a stay here, it's very relaxing specially the pool area. The casino is a big boost to attract foreign guests like Koreans & Chinese. If you're looking for a nice hotel in clark and wanna play, this is your destination :)

  • Stayed: November 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Mark Anthony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WidusClark, Executive Secretary / Quality Assurance Officer at Widus Hotel and Casino, responded to this reviewResponded 23 October 2017

Dear MST1989,

Mabuhay!

Thank you for taking the time to share your experience WID US! Here at Widus Hotel and Casino, our customers’ reviews and feedback are greatly valued in order for us to be guided in our continuous efforts to provide quality service to our guests.

We are happy to read your comments about the hotel and casino.

We are looking forward to having you back soon.

All the best,
Hannie Y. Quiambao

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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