Four people in my travel party used the spa services located here. The first experience was Swedish massages for all 4 people. One of the masseuse gave two of the people absolutely wonderful massages. She provided me with relief from the altitude sickness and sleeplessness I was previously experiencing. Her name was Kristin. The other masseuse did not do nearly the same for the other two people. Matter of fact, my friend began her massage treatment five minutes before me but finished ten minutes prior to me! The second treatment that the four of us reserved was for reflexology. The first two went at their appointment time of 2pm and they did enjoy the experience but thought the same treatment "back home" was much better, longer, and 25% less in cost. My friend and I were scheduled for 3pm. As we were leaving the condo at 2:40, for our five min. walk to the spa, she got a call from the spa. They asked why were late to our appointment. We explained we were on our way for our 3:00 but they claimed we had a 2:30 appointment. They said they could only accommodate us at 4:30 that day but we had to meet our families to return ski equipment at that time. We were leaving the next morning so the treatment could not be rescheduled for another day. They placed her on hold for 10 min. to return to say to her that they would have to charge us since we did not cancel our appointment 24 hrs. in advance. Again we explained that our time was 3:00 but they repeatedly told us we were wrong and we would be charged in full. We also voiced our concern in how they did not send an email or phone confirmation regarding either of our spa appointments but claim we had incorrectly written down the wrong time. We then had to spend a collective 45 min. notifying our individual credit card companies of the situation so we can dispute the charge.
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