Glossy advert states 'a spectacular four course feast' and 'you're guaranteed to have yourself a merry little Christmas'.
It was plain awful, do yourself a favour and save the £69 per person (or whatever they charge next year.
Cold food, small portions, poorly executed menu, truly poor service (3.5 hrs from sitting down to having desert served and we didn't dare stay for mince pies and coffee, otherwise we would probably still be there now!?).
No welcome, no offer to take coats, no drinks order taken, no checking on how we were, no clearing of unwanted table clutter, no service staff.
We had to pre-order food before the day, and they still managed to bring us the wrong dishes.
On leaving, we found our own coats slumped over the chairs of a free table in the same room?!.
All this for the not so value price of £69 per person.
There were a number of tables that complained on the day, but I didn't want to add any further embarrassment to our table of 5 that we had already encountered.
I called and complained last Friday, and received a call from their Ops Manager (Dave Longcake) who promised to look into our complaint and call me back by Saturday 28th Dec latest.
It is now Monday 30th pm and still no call received.
Just another example of their poor service.
- Official Description (provided by the hotel):
- De Vere Venues Wokefield Park blends the charm of a traditional mansion house hotel in Reading with the amenities of a modern executive centre to offer a fabulous choice of accommodation and superb leisure facilities, including a US PGA-standard 7,000-yard championship golf course, boasting elevated tees and nine lakes for the ultimate golfing challenge. As you would imagine with 250 acres of landscaped grounds, outdoor activities are well catered for at Wokefield. From weddings to business events, our Wokefield Park venue is perfectly equipped to fit your every need. Wokefield Park is a great base to explore Berkshire with its many attractions and places of interest and is easily accessible from the M4 and close to Reading for direct trains from London, making Wokefield Park an obvious choice of hotels in Berkshire. It is with regret that the Wokefield Park Mansion House Spa is closed until further notice. We apologise for any inconvenience caused. ... more less
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- Also Known As:
- De Vere Venues Wokefield Park Hotel Reading