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“Lovely location”

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De Vere Wokefield Estate
London, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Lovely location”
3 of 5 bubbles Reviewed 19 January 2014

Arrived in the dark & had real issues finding the entrance as not well lit & 2 sat navs didn't get us there!!... Beautiful location, very pretty & tranquil. Great facilities & free tea & coffee in lobby so real bonus!... HOWEVER... Our room was not great, ground floor & no nets so anyone could see in (opposite a car park so not great)... Damp in bathroom, masking tape holding up skirting board, handle on bedside cabinet broken & dust & dirt!... Would recommend paying an upgrade in mansion house, executive is very much needing an upgrade!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DWPFeedback, Manager at De Vere Wokefield Estate, responded to this review, 29 January 2014
Thank you for your recent feedback, I would like to send my apologies if you felt that your room was not up to standara on this occasion.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,828 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (484)
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English first
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 19 January 2014 via mobile

Very impressed with this place and it surpassed our expectations as the reviews on here weren't great.

The room was quite basic but comfortable. The best bit was the entertainment. The swimming pool was lovely and not busy at all. We also had a go at the table football and pool table in the reception area. It was nice that there were so many places you could just sit and have a coffee or watch the TV.

We also loved the Nintendo Games bar with free use of two wii consoles and several 3DSs. Again with free tea and coffee on offer.

We ate in the bar and there was a good food selection and even though there wasn't a kids option they said we could order something from the restaurant that they could bring down too.

The bar staff were really friendly and the food didn't take too long. The quality really wasn't great so probably wouldn't eat there again.

Breakfast however was excellent and well worth the cost. There was a great range of cereals, juices, fruit, pastries etc. and the cooked breakfast was really tasty and kept nice and warm. It was good coffee too.

We would definitely like to return. The staff were all really friendly and we had a really enjoyable stay.

Stayed January 2014, travelled with family
Helpful?
Thank Jolgraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DWPFeedback, Manager at De Vere Wokefield Estate, responded to this review, 29 January 2014
I would like to take the opportunity to thank you for your recent comments here on trip advisor.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
325 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 18 January 2014 via mobile

I stayed here as a part of my business conference.
The staff were very attentative, and the quality of the rooms were good, all be it a long walk to my room.
Breakfast was excellent as it is in most De Veres.
Would recommend for any business function.

Stayed January 2014, travelled on business
Helpful?
Thank Mattzzzz76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DWPFeedback, Manager at De Vere Wokefield Estate, responded to this review, 29 January 2014
Thank you for your recent review.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basingstoke, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 18 January 2014

We stayed as a couple as we both had business in the area. It is set in quite stunning countryside, but sadly the good points end there. We booked for 5 days, but left with a refund after 2.

The service in the bar after we arrived was appalling: over an hour's wait for inedible pizza and salad, despite there being fewer than ten customers in. The waitress was incompetent and disinterested with absolutely no sense of urgency (although the manager did resolve this well by inviting us to eat at the alternate restaurant instead, along with another couple who had encountered the same problem). There are many charming village pubs in the area that serve food and decent beer at very reasonable prices and to use them instead was a no-brainer thereafter.

The worst aspect however was the cleanliness. Our room was very badly in need of a deep clean. There was;

-Lots of mould where the shower joins the wall
-Bathroom wallpaper peeling off and covered in spots of mould
-Mixer taps that looked like they'd never seen a cloth
-Thick dust on surfaces
-Grime on the radiators and switches (that easily came off with a wet-wipe)
-Filled in holes that hadn't been painted over.

To be honest, we should have rejected the room, but we'd arrived in the dark and were tired after a long drive, so just dumped our bags and went to get some dinner. On returning to the room we realised the extent of the issues, and resolved to report it all to reception and insist on a deep clean the following day, which we did.
Imagine our dismay to return from work the next day to discover that just one of the faults had been fixed (the mould around the shower, presumably because it was the first one we mentioned)

Needless to say we demanded again that housekeeping give the room the clean it needed and were assured that this would happen. But, sure enough when we got back later that day, they'd simply ticked another one of our complaints off - the towel rail had been given a bit of a dust.

It was too late to leave so we went to reception and informed that we would be checking out the next day. The lady on reception was apologetic (in fact all the reception staff were very polite) although if I was the manager of this place, i'd be mortified that people were cancelling on hygiene grounds and want to speak to them to resolve.

To put this into context - we have stayed in many low-budget places (including in Albania and Moldova, the poorest countries in Europe) and never felt the need to write a less than average review (check our others) so we aren't the sort of people who delight in listing petty grievances on Tripadvisor, but the level of service at Wokefield Park is simply woefully inadequate for the status the hotel purports to have.

Room Tip: Go somewhere else!!
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LizzieB816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DWPFeedback, Manager at De Vere Wokefield Estate, responded to this review, 29 January 2014
Thank you for your feedback, I am extremely dissapointed to read your comments here on trip advisor. I will be looking into these comments with my team and addressing with the relevant departments.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Stratfield Mortimer hotels

Bournemouth, United Kingdom
Level Contributor
178 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed 17 January 2014 via mobile

An impressive hotel as you take the long drive across the golf course. Quick friendly reception although a lot of people milling in reception area and nearly always a party of smokers just by the main doors. Bedroom was excellent, comfy bed and well equipped room and bathroom. The meals in dining room are all buffet which means if you time your arrival wrong you may queue for some time. Great choice of food and all very tasty, its a shame it felt like you were queuing for school dinners.

Stayed January 2014, travelled on business
Helpful?
Thank Binks0045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DWPFeedback, Manager at De Vere Wokefield Estate, responded to this review, 29 January 2014
Thank you for your recent review here on trip advisor, We do always try and stagger timings for meal service and i can only apologise that you were left to queue on this occasion.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 13 January 2014

We stayed here to celebrate our first wedding anniversary. We wanted somewhere nice, away from town with a budget in mind.

Upon arrival, we thought the satnav had taken us to the wrong place! The long driveway through the golf course and then the front of the hotel is stunning. It was the first time we have stayed in a Devere hotel and first impressions were very good.

The reception staff were lovely and helpful. We were introduced to the 'Energy Stations' which offer free hot drinks and biscuits 24 hours a day which is a really nice feature.

The room was lovely, overlooking the rear gardens. Stylish and modern rooms with good facilities. Nice, modern bathroom too.

Fitness and swimming facilities were good, we also played tennis on their tennis courts and we enjoyed walking around the extensive grounds.

Food was good, a little pricey but it was good quality and service was also good.

There seem to be a lot of people reviewing this hotel who are either complete snobs or out of touch with hotels. For the price, the hotel is unbeatable and we were over the moon with our stay. I am well traveled and have stayed in plenty of hotels, this I must say was one of the best.

We will be back.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JW099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DWPFeedback, Manager at De Vere Wokefield Estate, responded to this review, 29 January 2014
Thank you for taking the time to write your feedback here on trip advisor. I'm so glad you enjoyed your visit and i hope we can welcome you back in the not so distant future.
Kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
1 review
2 of 5 bubbles Reviewed 8 January 2014

Every time I went to my room door, the key did not work. So anyone who plans to keep a key in the same bag as their mobile phone, please only stay here if you're happy to make the 10 min walk to reception every time you want to get into your room, as your key will be deactivated each time. Also there is no access to the wifi in my room on the third floor and it's very poorly lit so it's not possible to work in the room after say 4pm in January! Finally, the bedroom was freezing and the bathroom was like a sauna! Not ideal!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Durhamhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DWPFeedback, Manager at De Vere Wokefield Estate, responded to this review, 29 January 2014
Thank you for your feedback unfortunately the room keys can deactivate when kept next to a mobile phone, I would like to express my apologies that you experienced issues with your heating. I have never come across issues with the WIFI not working on the thrid floor and this is something that i am looking into.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about De Vere Wokefield Estate

Property: De Vere Wokefield Estate
Address: Goodboys Lane, Stratfield Mortimer RG7 3AE, England (Formerly De Vere Wokefield Park)
Phone Number:
Region: United Kingdom > England > Berkshire > Stratfield Mortimer
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Stratfield Mortimer
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — De Vere Wokefield Estate 3.5*
Number of rooms: 376
Official Description (provided by the hotel):
De Vere Venues Wokefield Park blends the charm of a traditional mansion house hotel in Reading with the amenities of a modern executive centre to offer a fabulous choice of accommodation and superb leisure facilities, including a US PGA-standard 7,000-yard championship golf course, boasting elevated tees and nine lakes for the ultimate golfing challenge. As you would imagine with 250 acres of landscaped grounds, outdoor activities are well catered for at Wokefield. From weddings to business events, our Wokefield Park venue is perfectly equipped to fit your every need. Wokefield Park is a great base to explore Berkshire with its many attractions and places of interest and is easily accessible from the M4 and close to Reading for direct trains from London, making Wokefield Park an obvious choice of hotels in Berkshire. It is with regret that the Wokefield Park Mansion House Spa is closed until further notice. We apologise for any inconvenience caused. ... more   less 
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Also Known As:
De Vere Venues Wokefield Park Hotel Reading

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