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“Brought our dogs and were quarantined!”

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Grand Lodge Crested Butte
Ranked #1 of 7 Hotels in Crested Butte
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Brought our dogs and were quarantined!”
Reviewed 17 July 2014

This was our 20th year wedding anniversary trip with our two dogs. First, they put us in the wrong room (not the pet friendly ones). So, we had to be moved. We were then put in a segregated area next to the check in desk on the first floor. Every part of the day and night as long as there were guests checking in, we could hear every single conversation and laughter. Every night, I had to wake up from my sleep to shut the hall way door so that the noise could be buffered by the doors. But, that did not help much as someone would somehow reopen them and kept them opened. The doors to these particular rooms would shut so loud that the walls would shake. I asked to be moved to another area where it is not next to the check in desk and where the doors did not make a thundering bang when it shut. Although the manager tried to find me another room, we were stuck quarantined in this part of the hotel that was away from the main guest rooms/area because we had pets. They locked the door latch to the hallway so that it would not shut as loud, but there was nothing to be done with the doors to the guest rooms that were just as loud if not worse because the doors would shut more frequently as guests go in and out of their rooms. The five nights that we were there to celebrate what was a major milestone in our lives, turned out to be the worse vacation we ever took in the 20 years together. We stayed most of the time in our rooms with our dogs and ordered food to go or cooked something from the kitchenette. We would take our dogs out to town and take a nap in our car just so that we could get in a few hours of uninterrupted sleep. Crested Butte is a beautiful town and we would definitely go back to Crested Butte again, but we will never stay at the Grand Lodge ever...

Room Tip: If you are a light sleeper, do not stay here.
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLFOM, Front Office Manager at Grand Lodge Crested Butte, responded to this review, 25 July 2014
Dear Guest,

Thank you for taking time to write a review. I am sorry the location of the room did not meet your needs. All of our units are privately owned, and we have offered owners on the first floor the opportunity to make their units pet friendly. We chose the first floor for ease of taking dogs outside. Recently, we have offered this option to owners on the 2nd floor as well to increase the number of pet-friendly units due to their popularity. Out of 226 rooms, the Grand Lodge now has 34 pet friendly units, with the majority on the first floor and a few on the second floor. It seems you were here over the 4th of July holiday, and the hotel was entirely sold out for the holiday weekend, so I am sorry we could not accommodate a room move for you to a different location. We hope that you will visit us in the future, and that we can accommodate a different room location for you that will better suit your needs. Please feel free to contact me if there is anything further I can do for you.

Kind regards,

Sarah Burke
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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616 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • Portuguese first
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English first
West Chester, PA
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 11 July 2014

From the minute we walked in the front door, we were treated like V.I.P.s. Every single person we met was eager to help us in any way possible. Our room had two king-sized beds (one Murphy bed) with identical mattress and bedding -- super super comfortable! We were a little dismayed at first to find out that there was no air conditioning, but found that things cooled rapidly at night and the ceiling fan and open window kept us quite comfortable. (The only downside to this was the noise from the parking lot below, where people were yelling to each other). The "kitchenette" was really lovely and well-equipped -- one burner cooktop, sink, small dishwasher, microwave, all in perfect condition. Room was spotless. We took advantage of the complimentary lift ticket to go up the mountain on the Silver Queen and were treated to fabulous views. Lots to do for families, and a great vacation destination for all who love outdoor activities like hiking, mountain biking, swimming, etc.

  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chescobird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aurora, Colorado
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 July 2014

We were on the first floor by the door and folks coming in late at night are very loud and the dogs in the room next door woke us up every day around 5:30 am. We have stayed here before several times and had no complaints but our experience in this particular room was not good.

Room Tip: Stay away from dog rooms and rooms that are on the first floor near the doorway.
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Fashionmom80016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durango, Colorado
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2014

The hotel is nice and the rooms are large, but in the summer it's very hot to try to sleep. We couldn't get the ceiling fans to go in a faster speed, so not much air circulation. The room was clean and large and fairly well stocked.
The service at the check in desk was very poor. The two young ladies were very "curt" and not professional at all. I would say they did not make us feel welcomed in the least. They were most definitely not well versed in customer service.
The location is great, right by the plaza area of the mountain.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Snowbikers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 June 2014 via mobile

We visited on a last minute weekend trip for one night during 'bike week'. The room (king suite) was nice; bit expensive at 180. Nice new TVs and the bed was okay. Was quiet but stuffy in June. Only one small window opens and we didn't think to cool it off before going to bed. The pool is small but the kids had fun splashing. Bathroom was small given the room size and the sink was clogged.

Stayed June 2014
Helpful?
1 Thank Stewa085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 June 2014

We stayed in a corner king room during the hotel's spring off season and were very glad that we didn't come here in peak season as the room was quite a disappointment. The bed was rock hard, the worst I've ever slept on in a hotel. I had to fight with the window shades all night to keep the parking lot lights from beaming onto my face due to the fact that the curtains didn't cover the entire window. The bathtub in the room was nice but it really wasn't going to overcome the wretched bed and pillow combo.

They were getting ready for summer and they had piled conference chairs, fans, etc in the hallway between our room and the elevator so we spent two days feeling like we were staying in a utility closet.

Also, when we are traveling together, I always use the bathroom in the lobby out of courtesy to my wife. The lobby bathroom in this hotel was so gross... I have seen cleaner bathrooms in truck stops. First time I went in there it was late at night and I figured they just hadn't gotten around to cleaning it yet. By the next evening when the same urine and feces stains were still on one of the toilets, I realized it came down to no one really caring.

Spa prices were ludicrous. We found a place in town where we got a couples massage for less than half the price.

The restaurant was closed while we were there so there was no food at all.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Slothbuddha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Lodge Crested Butte

Property: Grand Lodge Crested Butte
Address: 6 Emmons Loop, P.O. Box 1369, Crested Butte, CO 81225
Phone Number:
Region: United States > Colorado > Crested Butte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Crested Butte
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Grand Lodge Crested Butte 3*
Number of rooms: 226
Official Description (provided by the hotel):
The Grand Lodge Crested Butte features 226 oversized hotel rooms and spacious suites to accommodate all types of travelers. Every room is surprisingly affordable and includes comforts and conveniences to make your stay ideal, any time of the year. Each room at the Grand Lodge is equipped with a ceiling fan, box fan, and at least one opening window to assist with climate control. Climate Control Each room at the Grand Lodge is equipped with a ceiling fan, box fan, and at least one opening window to assist with climate control. Consistent with most Colorado mountain resorts, the Grand Lodge does not offer air-conditioning in guest rooms. Pet Friendly Property The Grand Lodge welcomes well-behaved dogs of all shapes and sizes. Pet friendly rooms are limited, so please reserve in advance. A nightly $30 fee for each pet will be charged to your room, and a portion of this fee will be donated to P.A.W.S., a local animal rescue service. ... more   less 
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Also Known As:
Grand Lodge Crested Butte Hotel Crested Butte
Grand Hotel Crested Butte
Grand Resort Crested Butte

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