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The Elevation Hotel & Spa
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Reviews (857)
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606 - 611 of 857 reviews
Reviewed 12 January 2014 via mobile

Stayed over Christmas week and it was great. Clean rooms,great valet service, and great ski-in& out location. Staff was friendly and always was there to help customers. Had wine receptions at 5pm daily for free in the lobby. Clean workout room and hot tubs were great after a day of skiing! Going back to stay there for sure.

Stayed: December 2013, travelled with friends
1  Thank Lach W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2014

We went during Christmas, which is always a busy time of year, as I would know as a former ski resort resort employee. I agree with other reviewers about the housekeeping, it was very late in the day, and they didn't clean well. We got new towels once during our 5 day stay, and the sheets were never changed. The location is great! However, all of the hidden fees are not-$20 per day resort fee, $15-20 parking each day, and if you bring a dog $30 for every day, not including taxes on top! We were expecting a nice (not necessarily luxurious) place to stay but this fell below what I would consider 4 stars, which is what they rate themselves. We plan on staying in a vacation rental next time. The staff was overwhelmed and under-trained. This place is not worth the money.

  • Stayed: December 2013, travelled as a couple
    • Value
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Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elevation M, Manager at The Elevation Hotel & Spa, responded to this reviewResponded 20 January 2014

I was sorry to read about the challenge that you encountered during your visit; please accept my apologies. This experience is disappointing and not a normal event by any means. I apologize for our shortcomings during your stay and for any inconvenience it may have caused. We hope you will consider staying with us again.
~Elevation Hotel and Spa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

Perfect location and very friendly staff. Proper management seriously lacking though. Restaurant staff inexperienced and way too few. Room-cleaning late in the afternoon at best and some days not at all. Room generally dirty. Getting 2 towels for 4 persons every day. Parking significantly understaffed and chaotic. Although more difficult to address, doors "slam" and one can hear everyone passing by outside with the consequence that people coming home late wake you up as do families with children early in the morning.
Management can make this a truly great place with some additional investment in staff/facilities and focus on what really matters.

Stayed: December 2013, travelled with family
3  Thank PSK157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elevation M, Manager at The Elevation Hotel & Spa, responded to this reviewResponded 20 January 2014

Thank you for your feedback. We are sorry to hear that you did not have a positive experience. It is disconcerting to hear that your stay was anything less than perfect. We hope you will give us another try in the future.
~Elevation Hotel and Spa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

Stayed here for a quick ski trip. The hotel is right at the base of the slopes, just a few steps from the main lifts. The ski valet made everything so convenient and easy. We were worried, knowing this was one of the busiest times of the year for the hotel (the week between Christmas and New Years) , but the service was amazing. Everyone we met was friendly and willing to help. The hot tubs were amazing after a long day of skiing. I would definitely stay here again. Very comfortable, very clean, very nice.

  • Stayed: December 2013, travelled with family
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1  Thank Jenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2014

Hotel has a great location, easy to access slopes. We booked one room; a week before arrival received a call it was no longer available. We were switched to another room without the view. That was fine, the room was still plenty spacious and comfortable. The valet stand had the best service of the hotel, Rodrigo in particular. He helped us from the time we checked in, getting our huge pile of skis to the ski valet, tracking down a missing cell phone for us, etc. Ski valet was great too. All of the staff was very friendly, but clearly overwhelmed. The rollaway bed requested had been given away to someone the day before, so we got that a day late. Our room was not cleaned at all in the 4 nights there. I think it would be a good place to stay if not at capacity.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sonia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elevation M, Manager at The Elevation Hotel & Spa, responded to this reviewResponded 20 January 2014

Thank you for sharing your experience with us. We apologize for the resort not meeting your expectations. We hope you will give us another try the next time your travels bring you to Mt. Crested Butte.
~Elevation Hotel and Spa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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