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The Elevation Hotel & Spa
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Reviews (857)
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598 - 603 of 857 reviews
Reviewed 8 February 2014

We were in town for the weekend for a hockey tournament and I couldn't have been more pleased with this hotel. The staff were incredibly kind, helpful and responsive to any concerns. They provided our team with a list of local restaurants and menus so that we could plan our team dinner before we got there. The rooms were beautiful with a very nice kitchen (an amenity that we don't usually get), very clean and updated rooms, a beautiful lobby with a warm fire place that worked great for the parents to meet up and chat. Great hotel all the way around!! Will definitely always stay here when in Crested Butte.

  • Stayed: February 2014, travelled with family
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1  Thank khill1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul C, General Manager at The Elevation Hotel & Spa, responded to this reviewResponded 11 February 2014

Thank you very much for the great comments. Our entire staff really enjoyed having your group with us. We were very impressed with how well behaved and courteous the kids were. I am very happy that we were able to make your stay in Crested Butte more comfortable and enjoyable. We would be thrilled to have your group with us again, and we look forward to serving you on your next visit. On a more important note, I hope the kids played well and had a fun time, and we wish you the best for the remainder of your Hockey season. GO TEAM USA!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2014

When we made our reservations we thought the hotel was going to be one of those "ski in/ ski out" places that still require you to walk a block carrying your equipment. To our surprise the Elevation is the most convenient hotel on the entire mountain. Truly, ski up, take your skis off walk a short distance and the ski valet takes your ski equipment and stores it for you. In the morning it is an equally short trip to get where you put your skis on and coast down to two of the main lifts. The hotel is very well designed with easy access to all of the facilities. Wonderful staff on all levels from the car valets, to the front desk, ski valets, bartenders and restaurant staff. All of them were constantly asking if we were happy and what could be done to improve our stay! Management clearly has their people wanting to please! We especially enjoyed a maintenance guy who came to change a light bulb and gave us great recommendations on the mountain runs for early morning sunshine, to local restaurants and bars. The hot tubs are large, both indoor and out, and were hot and clean. Highly recommend!

  • Stayed: January 2014, travelled as a couple
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1  Thank Ron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul C, General Manager at The Elevation Hotel & Spa, responded to this reviewResponded 2 February 2014

Thank you very much for your great recommendation! I am very happy to hear that you had a great vacation and especially that you were able to enjoy our wonderful hotel. We do have a great Hotel and a terrific location, but I was especially pleased with your comments on the great service. We do want to please our guests, and our goal is always to exceed their expectations. I will share your comments with our entire staff so they will know their efforts are appreciated.
Thank you for choosing the Elevation Hotel & Spa, and we will all look forward to the opportunity of serving you again on your next trip to Mt. Crested Butte!

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Reviewed 29 January 2014

I booked this through Crested Butte Vacations and it was the BEST location, the ski-in, ski-out location was at the center of all activities. Minute walk to town shuttle bus. Great thick towels and robes, hot tub was awesome! Room was modern and clean. Great to have small kitchen in the room too. Beds were great but the pillows too thick! Richard and the staff at the 9380 restaurant were friendly, service was great. We had great breakfasts every day and the the flatware was the cleanest spotless silverware that I have seen! Ski Valets were so nice and helpful and so were front desk. I would stay here again for the great prices and location and service.

  • Stayed: January 2014, travelled with friends
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1  Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul C, General Manager at The Elevation Hotel & Spa, responded to this reviewResponded 30 January 2014

I am very happy to hear that you had a terrific experience while staying with us at the Elevation Hotel! Our goal is to always exceed the expectations of guests in every area of the hotel. On your next visit with us, please let us know and we will try and find you some pillows more to your liking. I will make sure our entire staff are made aware of your appreciation for their efforts.
Thank you very much, and we look forward to serving you again on your next visit to Crested Butte!

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Reviewed 27 January 2014

We booked this hotel for a last minute ski vacation and were very pleased with it. The ski-in, ski-out location is wonderful and the ski valets were always there and helpful. The front desk staff were friendly and helpful also. We too had light bulbs burned out, but they were replaced quickly. If anything could be improved, it might be the television service, We happened to arrive for the super bowl playoffs and the Time Warner cable service at the hotel is terrible. They should switch to Direct Tv as most of the other businesses have around the area. Time Warner cable apparently does not offer HDTV and the reception is awful. Otherwise, we had a terrific stay there and highly recommend it. As we left the asked us if anything could have been done to make our stay better, so they are obviously really trying to make it a special place. The room we had was wonderful.

Room Tip: The rooms on the second floor allow you to simply walk out the front doors to go skiing. But try to get a room not directly across from housekeeping as they start knocking on doors very early to clean! Or be sure to use your Do Not Disturb sign before going to bed at night!
  • Stayed: January 2014, travelled as a couple
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2  Thank lmat4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul C, General Manager at The Elevation Hotel & Spa, responded to this reviewResponded 29 January 2014

I am very happy to hear that you enjoyed your stay at our beautiful hotel. I am especially glad to hear about the great service you received from our friendly staff. I very much appreciate your comments about the TV service. Those are the kind of comments that help us to improve so that we may always be able to exceed your expectations. Again, I appreciate your kind words and your suggestions. We all look forward to serving you as our guest again in the future.
Thanks
Paul

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Reviewed 25 January 2014 via mobile

These folks are obviously trying, but don't quite have it all together yet. The room was clean and comfortable enough but rather awkwardly arranged and a couple of light bulbs were burned out. They stayed that way throughout our stay.

I also wondered whether they even had access to a plumber. The very loud moaning and groaning of the pipes when we or any nearby room used any water was startling to say the least.

Service and food quality in the restaurant (9380') we're both pretty awful. Don't even bother with it.

Otherwise, all the staff were friendly and tried to please.

This building has gone through a number of different incarnations over the years and is currently in great physical condition. Some extra work on management's part could make it excellent, but they're not there yet.

Stayed: January 2014, travelled as a couple
Thank braumeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul C, General Manager at The Elevation Hotel & Spa, responded to this reviewResponded 29 January 2014

Thank you very much for your comments. Since opening in late November, our staff has continued to improve. I am happy to hear that you felt they were trying hard and that they were friendly. I have discussed your comments about the restaurant with our Food & Beverage Director and chef, and I assure you we all take them very seriously and that changes have been made to ensure you have a quality experience while dining with us. We have also discussed the other issues to improve on the lights and plumbing. With comments like yours, we will continue to improve so that your next stay with us will exceed your expectations.
Thanks again for staying with us and sharing your comments. We look forward to serving you again on your next visit to Mt. Crested Butte.

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