We stayed July 2014. Room was terrific. Comfortable bed..bathroom is small and needed a little repair as tub would not drain. Service was quick and effective. Complaint on service desk, after realizing we had left some clothing items in a drawer we called them. Dustin found our items and said they would be mailed after we gave a Credit card number to pay for them to send the items.
Several days later, no cloths. A total of over 11 phone calls and an email message as requested by the manager Pam detailing the items, we were told after 4 weeks that they were lost...sorry...can't do anything else.
A MAJOR breakdown in communication and responsibility. Especially when they were found in less than 24 hours still in the room we occupied and we gave the CC number to pay for there return. The other issue was being switched upon check in to two different rooms.More
- Free Wifi