We were excited to hear the Imperial had gone through a complete renovation and were excited to see it after first staying there 14 years ago. We were also excited that it was purchased and renovated by the owners of the beautiful Carr Manor.
We were disappointed. The first impression was not the best. We walked in and had to page the front desk staff/waitress in the restaurant to check in. After paying over $300 for our "suite" we walked up expecting a beautiful suite with a jet bath for two (like the picture on the website led us to believe). What we got was a room that was a cold 60• due to an open window in the bathroom. The bath was a single bathtub with a lovely dead wasp in the jets.
The room was much smaller than we expected after viewing the pictures online. The bed was comfortable and huge, but due to no block out shades the room stayed well lit all night. It was nice to feel real carpet on the floor and the room was beautifully designed.
The best part was the shower. Not only was it tiny, it had no shelving and you had to pick up your shampoo off the floor knocking the shower curtain out causing water to run into the toilet area. Not only that, but the hose connecting the shower head was spraying water out of 2 ends.
Needless to say, we were sorely disappointed in the Imperial, especially since we paid such a large amount of money for a "suite."
The room was clean, the towels were soft and plush, the bed amazing, and the decor was beautiful.
Our thoughts were the details seemed to be rushed to get the hotel operational.
- Official Description (provided by the hotel):
- Historic hotel completely renovated in 2010 and 2011. ... more less
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- Also Known As:
- Imperial Hotel Cripple Creek
- The Imperial Hotel