WE thought we would have a nice stay in a jacuzzi room but when we settled down that night with a nice glass of champagne and the fireplace going, for a romantic evening I noticed a ring around the jacuzzi. Got up and turned on the lights and the tub was filled with nasty rusty scummy water. Even the shower was nasty. We learned they had flushed the pipes recently and the water would be nasty. My question was why did you let us rent the jacuzzi if we couldn't use it. The ladies at the front desk just blew me off. Then my husband called the general manager not to ask for a refund but maybe just to charge us for a regular room. He made all kinds of promises to us that he would refund our all our money, give a free night at the inn and a free dinner at the buffet, and ask if I had a players card. I assume to put points on it. That was June 30th-July 1st. WE still have not recieved anything from this hotel and have talked to the General Manager 5 times with the same promise. I did not find the rooms very clean, they were pretty dusty. The staff is allowed to smoke outside the front entrance so we had to walk through their smoke. We even had to close our window because (i won't say staff because I did not see who was smoking) of cigarette smoke coming in from outside. So needless to say, (I will stop short of caling the general manager a liar), but he certainly not good for his word.
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- Also Known As:
- Gold King Mountain Hotel Cripple Creek