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“Mixed feelings”

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Hyatt Place Denver/Cherry Creek
Ranked #29 of 157 Hotels in Denver
Certificate of Excellence
GreenLeadersBronze level
Sun Lakes, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Mixed feelings”
Reviewed 26 April 2014

We've recently started staying at Hyatt Place as much as possible when we travel for business and/or vacations, so we have some experiences to use as comparison.

The facility and the rooms were beautiful. We appreciated the larger-than-most Hyatt Place bathroom. The lobby was spacious, with adequate room for the free breakfast. We also appreciated the pristine workout room with excellent equipment.

We were very disappointed though that on our last full day of a 3-night stay, our room was not cleaned, in spite of asking the front desk (twice) and the housekeeping supervisor we saw in the hallway. When we returned to the room after 5:30 PM and it was still not cleaned, I called the lobby and was able to speak with the manager on duty. At first, she offered to come up with "clean towels" . . . until I told her that clean towels were not going to qualify as a clean room. The bed had not been made, there were dirty coffee cups and glasses - NO ONE from housekeeping had been in the room at all.

After speaking with the manager, we told her we were going to go up to the workout room for about 45 minutes and she promised to be up there right away to make sure the room was cleaned, and it was done - finally - by 6:30 pm. She did offer some compensation and left a sincere note of apology, which we appreciated. But I would probably not stay there again, because of the lack of responsiveness to our requests for housekeeping.

Much of the breakfast offering was good (fruit, yogurt, etc.), but we wish they had more high-protein offerings. Anything that included eggs or meat also included a lot of carbs. Other Hyatt Place hotels we've stayed at had scrambled eggs available without the "sandwich" combo.

Green Features: They offer a $3 credit in the hotel beverage area if you'll leave a card on your door that says you don't want your room serviced. Seems tacky to us. The value of a clean room is much more than $3.
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank AZChristian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sean k, Manager at Hyatt Place Denver/Cherry Creek, responded to this review, 26 April 2014
Dear Valued Guest,
My most sincere apologies regarding the housekeeping of your room. This has not been an issue and we will do everything we can to make sure this is not a reoccurrence at our hotel. Please know that your feedback is appreciated and valuable in shaping this hotel into what it needs to and should be. Once again my most sincere apologies.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 April 2014

We stayed here for four nights and had an unpleasant stay. The worst part of the hotel is that the walls do not have any insulation. We could hear the couple staying next to our room and their TV as if they were sharing the same bedroom with us - it's terrible. We could also hear people in the corridor, again, just like there is no wall in between the room and the corridor. I couldn't sleep in the morning since the couple next to my room were talking on the phone (conference meeting from abroad?) at 7am, and the call lasted for an hour. That happened two mornings in a row. We asked to change the room to the end of the hallway but it only helped very little - we could still hear our neighbors, people talking on the hallway etc.

The hotel service was also terrible. We asked to have some tea bags refilled and was told that we would need to wait for at least one hour because "we are not a full service hotel." "But it's a 4 stars hotel?" I thought to myself. Our dirty towels were taken but were not replaced. "Why not?" The tea cup still has marks of red lipsticks. They were not wash thoroughly. We ordered some soups at the restaurant. The waiter told us that it would take "a couple of minutes". We waited for 30 minutes and had to asked about our food before it was brought out.

All in all, we will never stay here again.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Christ N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valdobbiadene, Italy
Level Contributor
114 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 5 April 2014

Very Nice hotel located just outside Denver Downtown in the pleasant Cherry Creek district.
I read that it was opened just a year before and I could really tell that cause the room I had was brand new. Cozy and roomy, large moder bathroom and big flat screen tv. All the hotel interiors were super nice. Staff at the front desk friendly and helpful. I also had the chance to use the gym facility at the second floor. It features top of the range treadmills and freeweights, everything you need for a basic workout.
Breakfast in the morning was something outstanding, I've never seen such a variety of hot food, cereals, pastry and fresh fruits. Absolutely loved my stay.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicola A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sean k, Manager at Hyatt Place Denver/Cherry Creek, responded to this review, 6 April 2014
Dear Valued Guest,
I'm happy to hear you enjoyed the Modern Rooms, Hot Breakfast, and New Fitness Equipment. We hope to see you again in the future and please continue to give us your feedback so we can continue to find ways to improve the hotel. We hope to see you again soon.
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Llanellen, Abergavenny
Level Contributor
148 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 2 April 2014

Stayed on 7th floor. Room was a good size & well appointed furnishings, comfortable.
No issues with hotel for 1 or 2 nights as it is a standard business hotel. Breakfast is okay, but if you have to pay extra go to a café as it is not worth more than $7.
Free parking.

Stayed March 2014, travelled as a couple
Helpful?
Thank Huw D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 March 2014

The hotel is beautiful and pristine; breakfast (free) was amazing and like my mom would serve when I stay over; well beyond my expectations for a Hotel of any brand priced under $100 per night!

But, the amazing and most notable aspect was the customer service. The 4 staff at the front desk went above and beyond to assist me as the airline failed to deliver a delayed bag overnight. They were 100% on top of the tracking and actually appeared to know more than the airline. They immediately supplied me with tooth brush/paste and deodorant so I could get on with the day!

I would strongly recommend to anyone Hyatt Place!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sean k, Manager at Hyatt Place Denver/Cherry Creek, responded to this review, 6 April 2014
Dear guest,
Thank you for your feedback and we are happy that we could make your experience with you luggage an easier one. please continue to give us your feedback so we can improve yours as well as everyone's experience when they stay with us. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bellevue, Washington
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 23 March 2014

The room was incredibly spacious with a sitting area with an L shaped couch and a TV that swiveled from the couch area or to the bed area. There was also a little kitchen area with enough space to put the pack and play. The bathroom was also very large and had been recently been re-done. I think we were in a handicap room, which is why it was so large.

The hotel includes free breakfast and wifi. The breakfast is about what you can expect for free. But it is nice to be able to grab a banana or another snack for later in the day.

  • Stayed January 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank mathmagican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastlake, Ohio
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 March 2014

In Denver to visit our son in Capitol Hill. Hyatt Place is easy to get to from the airport and from downtown. Had great mountain views. Lovely room, clean, quiet and not cramped. Enjoyed the complimentary breakfast each morning. Plenty of free parking. We would definitely stay here again. Front desk and dining room personnel were very helpful.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arlene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Denver/Cherry Creek

Property: Hyatt Place Denver/Cherry Creek
Address: 4150 E Mississippi Ave, Denver, CO 80246-3045 (Formerly Loews Denver Hotel)
Region: United States > Colorado > Denver
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#15 Green Hotel in Denver
#25 Family Hotel in Denver
#41 Romantic Hotel in Denver
#49 Business Hotel in Denver
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Denver/Cherry Creek 3*
Number of rooms: 194
Official Description (provided by the hotel):
Hyatt Place Denver/Cherry Creek will offer:*194 well-appointed guestrooms with 42-inch HDTV, the plush Grand Hyatt Bed, and sectional cozy sleeper sofa*Complimentary WI-FI access throughout the hotel*A state-of-the-art fitness center*Complimentary breakfast *3,000 square feet of flexible, high tech meeting/function space*24/7 Gallery Menu serving made-to-order entrees and appetizers around the clock*Intimate Bakery Café with Starbucks specialty coffees, premium beers, wines, and cocktails ... more   less 
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Also Known As:
Loews Denver
Denver Loews

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