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“Very comfortable, but not very friendly.”

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Hyatt Place Denver/Cherry Creek
Ranked #32 of 157 Hotels in Denver
Certificate of Excellence
GreenLeadersBronze level
Denver, Colorado
1 review
“Very comfortable, but not very friendly.”
Reviewed 27 May 2014

I am a hospitality student at the University of Denver, and recently did a service evaluation report at this property. Overall the room and hotel was very cleanly and comfortable, but the front dest agents were not as friendly as they should have been. Upon entering the hotel I was not greeted by the GSA, but rather had to greet them myself. I was locked out of my room without my ID at one point, and went to the front desk to get keys reissued, and was only asked my name and room number in order to get my keys reissued, this is an extreme danger and liability for the hotel. The highlight of this hotel is the breakfast, and comfort of the rooms.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hope c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sean k, Manager at Hyatt Place Denver/Cherry Creek, responded to this review, 10 July 2014
I'm sorry to here that our front desk agents neglected to greet you, you are right this is a basic duty of a front desk agent and we will be going over this with all of them. We will also go over guest security procedures with them to make sure our guests feel safe when staying with us. Thank you for taking the time to review us so we can improve our service.
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666 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
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English first
Tampa, Florida
Level 5 Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 25 May 2014

Almost all of my Hyatt Place experiences have been at the 5- or 6-story hotels in suburban or airport locations. This hotel used to be a Loews, and is a bit different. First, it is a high-rise. Second, the rooms don't have the usual Hyatt Place footprint. There is no room divider, but my room had a nice seating area with a good view.

Like the typical Hyatt Place, there is the bar/bistro area as well as the breakfast buffet.

As others have mentioned, you can hear a lot from other rooms. Bring earplugs if you're a light sleeper, and you will be OK.

Overall, this is a very good hotel, especially if you need to be in the Cherry Creek/Glendale/University area.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bucsonice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sean k, Manager at Hyatt Place Denver/Cherry Creek, responded to this review, 10 July 2014
Happy to here that you enjoyed your stay with us and we appreciate your review of the hotel and its amenities. Hope to see you again in the future.
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Salt Lake City, Utah
Level 4 Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 May 2014

We stayed here last minute, after driving from SLC for Rockies games.rooms were very spacious pictures are accurate. Very comfortable beds, lots of pillows, nice sitting area, bathrooms clean. Really enjoyed the stay and the area felt safe comfortable. Only complaint as one other review pointed out and we have to agree, thin walls. You can hear EVERYTHING through the walls. Crying baby one night and early to rise business conference calls the other. I don't mean just muffled sound, but rather full on conversations can wake you. They did wake us both several times. Also have to agree with another review that the free breakfast was very plentiful and much better than any we have ever had. Very impressive. Was a bit disappointed at how dusty the room was on arrival. We opted for no cleaning during our stay and did not cash in the $3 drink credit. Have to agree w/previous post that seems almost insulting to those willing to work these service industry jobs. A nice cleaned room is worth more than $3, however I think this is reference to the in between services such as trash removal & making beds. May we suggest using those saved wages on lower costs or more time spent between guests with more thorough cleaning? Would be great to see the new improvements we enjoyed, be well maintained for future visitors. Would return here and possible ask for a room without adjoining room access. ;)

Room Tip: Get one without adjoining access!!! Unless of course you are using it.
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Green Features: $3 fee, We are all 'GUESTS' Making beds, removing trash, & hanging towels on our own, between stays. Use 'saving$' to deep clean or maintain long term. We can all do our part respectfully as fellow humans, returning to this nice comfortable hotel should be reward enough.
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heidz64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sean k, Manager at Hyatt Place Denver/Cherry Creek, responded to this review, 24 May 2014
Dear Valued Guest
Thank you for your input and comments regarding our hotel and its amenities. We will definitely take into account your suggestions and discuss implementing them if possible. We are pleased to hear you enjoyed your stay and look forward to seeing you again in the future.
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Helena, Montana
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 May 2014 via mobile

This is a great place to stay in the Denver area if you have a car and need free parking. It is easy to get into Downtown by public transportation or by car. I would definitely stay here again and recommend it highly for several reasons: The hotel has been recently updated. My room and bathroom were very clean. The bed is comfortable. The free breakfast is great. The staff is very friendly and accommodating. I did not hear any noise from outside the building. I could hear some people in the hallway when I was inside my room, but that seems to be an issue in every hotel these days. Because of its location in a suburban commercial area, it's not really conducive to walking around (Read: You would not be strolling through some quaint village shopping district.), but as a base for either going into Downtown or taking off for day trips to other areas, it is great. There are some decent places to eat in the area (Check out Yelp reviews.) It is convenient to access major highways. While it is not near the airport (because nothing is near the Denver Airport), it is an easy drive to the airport.

Stayed May 2014, travelled solo
Helpful?
1 Thank Lee475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakeland, Florida
Level 5 Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 17 May 2014

We booked this hotel because it was close to where our son lived in Denver. The front desk people were vey efficient and nice. Our room was very spacious with a nice sectional couch, desk, dresser, big closet, coffee pot and refrigerator. We were tired from traveling so went down to the lobby in search of food. They have a bar there were you can get a nice beer, glass of wine or drink and some food. We ordered the tomato soup and a small pizza, it was very good and the service was excellent. The breakfast area is very big so there are plenty of tables for guests to sit without being crowded. We travel a lot and I have to say I was very impressed with the complimentary breakfast, it had more selections than any other hotel I have ever stayed in. There was something for everyone, eggs, sausage, french toast, plenty of fruit, cottage cheese, oatmeal, cereal etc. they have a nice sitting area in the lobby and a business center also off the lobby. There is free wi-fi in the rooms and the hotel is close to everything. We were supposed to stay in another hotel outside of town for two days to do some hiking but we liked this hotel so much that we stayed for four days. I would highly recommend this hotel.

Room Tip: The higher you go, the better view and less noise.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dlucido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sean k, Manager at Hyatt Place Denver/Cherry Creek, responded to this review, 18 May 2014
Dear Valued Guest,

We enjoyed having you very much, and we appreciate your comments on our establishment. We are pleased to hear that your stay with us was exceptional and we can not wait to have you back with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level 3 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 May 2014

This place is off Colorado a couple blocks, so it is a little hidden. It is south of the rest of the Glendale / Cherry creek hotel area. However, there is a significant amount of restaurants around this hotel. The hotel is clean modern. The rooms are spacious, well appointed and super clean. The room I was in had a fantastic view of the mountains. There is a couch and sectional type sofa in the regular level rooms. As it appears a car dealer uses this lot for overflow parking, the parking is limited but free outside. It also has garage parking adjacent. WIFI was very fast. Really, it is a good place to stay.

Room Tip: Get a higher level room on the west/south corner. Fantastic views of the entire range.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ericd400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sean k, Manager at Hyatt Place Denver/Cherry Creek, responded to this review, 17 May 2014
Dear valued guest,
We appreciate your taking the time to leave your comments about our establishment and hope to have you back again. You have some wonderful things to say about our hotel and I just wanted to add to your statement about the parking. Unfortunately the parking garage is not the property of the hotels but of the office space next door. That being said we have never run out parking spaces for our guests. Thank you once again. Look forward to seeing you again.
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Dallas, Texas
Level 6 Contributor
176 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 12 May 2014

Front desk staff was friendly. Able to check in without delay. Nice view of city from room big window. Ask for high floors. Bed was comfortable, flat screen tv, sectional sofa with sofa bed, Sitting area and bed there was no separation which is needed. Had small refrigerator and needed microwave. Good free Wi Fi. Bathroom had shower and the clean towels were in the shower area. Window make constant crackling noises maybe due to the snow at this time of year. One\ cup coffee maker in room. Room as decent size as was bathroom.

Breakfast area was nice and roomy. Offerings were good but difficult for those with gluten free needs. Scrambled eggs looks rubbery, didn't try them but fruit was awesome, had oatmeal, biscuit sandwiches, ore cooked waffles, cereals with milk, yogurt with toppings, toast, bagels cream cheese, jellies and jams, several options of delicious fresh juice, Coffee - very strong , hot water for tea and hot cocoa. Very cool plates.

Elevators - Has smell of old smoke. They needed to be cleaned and the brass needed to be shined. Also they were very dark. I love old looking stuff, but needed a bit of a shine and/or better lighting. They did move fast.

Hotel activities - it was snowing while here and not much to do except TV or sleep. Hot tub or pool, game room or something would be nice. There were free computers with printers in lobby a plus.

Neighborhood - Just observing some of the people in the area it would appear this is a transient, older neighborhood. Also Cherry Creek is about 1/2 mile away and a big difference. I would advise driving. We stopped at a local Walgreens and were asked for money by rude transient that was very insistent to us and others.

Food - We drove down Colorado to the left from Mississippi and found quiet a few eateries. Hotel also had food could pick up or order downstairs at decent price. It was prepared so you could take upstairs.

Room Tip: Ask for high up to see more of the city. Great views.
See more room tips
Green Features: Option to have maid daily cleaning and fresh towels or discount on food. Breakfast used real plates and utensils
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dfwbarberstylist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sean k, Manager at Hyatt Place Denver/Cherry Creek, responded to this review, 17 May 2014
Dear valued Guest,
We appreciate your thorough review of our establishment, and hope to have you back again in the future. We take all comments seriously and we will look into all of them and meet the demand if possible. In answer to one of your comments we do have Suites that separate the living area from the bedroom area available to all guests. Thank you again, It really is appreciated. Guests like you help us to improve the stay quality for all guests that stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Denver/Cherry Creek

Property: Hyatt Place Denver/Cherry Creek
Address: 4150 E Mississippi Ave., Denver, CO 80246-3045 (Formerly Loews Denver Hotel)
Region: United States > Colorado > Denver
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#15 Green Hotel in Denver
#25 Family Hotel in Denver
#41 Romantic Hotel in Denver
#49 Business Hotel in Denver
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Denver/Cherry Creek 3*
Number of rooms: 194
Official Description (provided by the hotel):
Hyatt Place Denver/Cherry Creek offers 194 well-appointed guestrooms with 42-inch HDTV, plush Grand Hyatt Bed, and sectional cozy sleeper sofa*Complimentary WI-FI access throughout the hotel*A state-of-the-art fitness center*Complimentary breakfast *1480 square feet of flexible, high tech meeting/function space*24/7 Gallery Menu serving made-to-order entrees and appetizers around the clock*Intimate Bakery Café with Starbucks specialty coffees, premium beers, wines, and cocktails ... more   less 
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Also Known As:
Loews Denver
Denver Loews

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