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“Pleasant facility, but a few weak points”

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Hilton Garden Inn Denver Tech Center
Ranked #53 of 157 Hotels in Denver
Certificate of Excellence
Culver, IN, United States
1 review
“Pleasant facility, but a few weak points”
Reviewed 23 June 2014

The hotel itself is nice, but they seemed to dump a lot of stuff on their desk clerks. There was almost always a line to get to anyone, even at a slow time. The Internet signal was inconsistent - there were many areas of the hotel where the signal was poor. If I came in for food or drink to the restaurant or bar, I got ignored by the waitress staff until I walked back to the kitchen area and made a little noise. They aren't very attentive.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, Front Office Manager at Hilton Garden Inn Denver Tech Center, responded to this review, 23 May 2016
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Sincerely,

Michael Maccallum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Jamaica
1 review
Reviewed 22 June 2014

Great hotel - enjoyed my stay and the service was great! I would recommend this hotel to anyone, the price is great too. The breakfast is awesome freshly made omelets to your desire - buffet style all for a flat fee.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jamar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Hilton Garden Inn Denver Tech Center, responded to this review, 23 May 2016
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Sincerely,

Michael Maccallum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandy, United States
1 review
Reviewed 19 June 2014

Spacious, clean, beautiful hotel, in fact one of the better looking. However unless you can sleep through some serious door slamming, pass. Doors all have spring loaded doors but without easers. They slam closed. It goes till late and starts before dawn. it would be nice if the hours on the pool were extended.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brenda Lee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Hilton Garden Inn Denver Tech Center, responded to this review, 23 May 2016
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.


Sincerely,

Michael Maccallum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 12 June 2014

This was our second trip back to the property within 6 months. This time we used our Amex Points and we were told no extra ammenities (breakfast buffet) are offered as Amex books thru Orbitz. I'm glad I inquired first as last time we paid cash and breakfast was included. I have mixed feelings about this, but need more information before I comment more.

The first night we were given a handicapped room with the promise we could change the next night. It did take a trip to the front desk to make that happen after a repeated night in the same room. This time we said it was necessary since the room next to us decided to make popcorn and party from 11-1.

After a trip to the front desk, our room was quickly changed and we were given breakfast coupons for the buffet for our inconvience. I really wish I had remembered the front desk managers name as she was most polite and really made a difference in our stay. Kudos for her, she always had a smile and greeted us warmly.

Room Tip: The hotel is undergoing a renovation at this time. All the rooms have been redone except the 2nd flo...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexasGal-02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Hilton Garden Inn Denver Tech Center, responded to this review, 23 May 2016
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Sincerely,

Michael Maccallum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riverside, CT
Level 3 Contributor
22 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 June 2014

I was most impressed when I saw a maintenance man touching up the stain & I think sanding rough spots on the bar stools & furniture. I complimented him & noted him on the comment card, but I didn't know his name. Gilda (?) also made a towel animal for the room, cute. Good value with the bed & breakfast. We'll be back.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank GrnSwim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Hilton Garden Inn Denver Tech Center, responded to this review, 23 May 2016
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Sincerely,

Michael Maccallum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bainbridge Island, Washington
Level 6 Contributor
404 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
Reviewed 7 June 2014

Nice hotel with a lot of amenities. The staff is attentive and the service above par. Two points. The Hotel breakfast is not complimentary. There are no signs pointing otherwise and you only find out until you sit down and serve your self food. Of more immediate concern is the mattress. I like a firm mattress but this one was like sleeping on a rock. For such a nice hotel, you would think they would invest some money in providing guests with a good night sleep?

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Hilton Garden Inn Denver Tech Center, responded to this review, 23 May 2016
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.


Sincerely,

Michael Maccallum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlsbad, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 7 June 2014

We were in town for a wedding. Our room was great for a family of four, with a large bathroom and plenty of space. Breakfast and lunch in the restaurant were wonderful. The front desk staff was friendly and welcoming.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Moira J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike M, General Manager at Hilton Garden Inn Denver Tech Center, responded to this review, 23 May 2016
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Sincerely,

Michael Maccallum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Denver Tech Center

Property: Hilton Garden Inn Denver Tech Center
Address: 7675 E Union Ave, Denver, CO 80237-2742
Phone Number:
Region: United States > Colorado > Denver
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Denver
#39 Family Hotel in Denver
#46 Romantic Hotel in Denver
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn Denver Tech Center 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Elegant, boutique-style hotel located in the heart of the Denver Tech Center. Charming atmosphere & service for the discriminating traveler. Featuring the Great American Grill serving a delicious breakfast buffet, as well as lunch, dinner and room service. Lounge open nightly with happy drink specials. Enjoy Starbucks espresso drinks from our lobby kiosk. Complimentary high speed wireless internet service is available through out the hotel. Complimentary parking and shuttle service within a five-mile radius of the hotel. Other amenities include large indoor pool, fitness center, guest laundry and Pavilion Pantry shop. ... more   less 
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Also Known As:
Hilton Garden Inn Denver Tech Hotel Denver

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