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“Great Service”

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Crowne Plaza Denver
Ranked #57 of 157 Hotels in Denver
GreenLeadersBronze level
Midland, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Service”
Reviewed 10 December 2013

IHG Platinum does have it's rewards. Either that or this hotel is very well staffed! In either case, the Concierge fixed my mistake for me on the car service, and the completely helpful lady at the front desk couldn't have put me in a nicer room, no begging required.
Great place, and perfectly located for what I'm in town for.

  • Stayed December 2013, travelled on business
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Helpful?
1 Thank davidsaxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDenver12, Guest Relations Manager at Crowne Plaza Denver, responded to this review, 11 December 2013
Dear davidsaxe,

Thank you for your continued loyalty to the IHG Brand! We are delighted to hear that you enjoyed your stay at the Crowne Plaza Denver Downtown and look forward to having you as our guest again soon.

Sincerely,
Crowne Plaza Denver Downtown Guest Services Specialist
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (397)
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English first
Omaha, Nebraska
1 review
Reviewed 10 December 2013

The breakfast buffet was truly excellent. I mentioned that first because food speaks for itself. Excellent customer service and with many accommodations for anyone arriving out of town. Plus, the 16th Street Mall is blocks away with the free mall ride, no walking necessary if you don't want.
I like the fact that you need a room key in order to ride the elevator. That will prevent roaming strangers from coming in for no reason. All & all, when I return to Denver for a visit, Crowne Plaza is my place to stay.

Room Tip: Don't get a lower room that are attach to parking garage since the cold breeze hits that locatio...
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Green Features: They have plenty of recycle bins around, including inside the room
  • Stayed December 2013, travelled with friends
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Helpful?
Thank PAR61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDenver12, Guest Relations Manager at Crowne Plaza Denver, responded to this review, 11 December 2013
Dear PAR61,

Thank you for your positive review of the Crowne Plaza Denver Downtown. We are delighted to hear that you enjoyed our central location and amenities! It would be our pleasure to have you as our guest again on your next trip to Denver.

Sincerely,
Crowne Plaza Denver Downtown Guest Services Specialist
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Fayetteville, Arkansas
1 review
Reviewed 9 December 2013

I was thoroughly impressed with the Crowne Plaza Denver Downtown location and the staff. I was attending an event right down the road and the location was perfect. Lots of things within walking distance and parking is free if you are a platinum IHG member (saves $25/night). I was also upgraded to a suite which was greatly appreciated! The only minor detail was that the air system in the room seemed to kick on regularly although it was set to cool when it was sub-freezing outside. It did not make the room uncomfortable but it did wake me in the night. I would double check the settings before calling it a night.

Overall, I would highly recommend to anyone needing accommodation in downtown Denver!

  • Stayed December 2013, travelled solo
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Helpful?
Thank Douglas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDenver12, Guest Relations Manager at Crowne Plaza Denver, responded to this review, 11 December 2013
Dear Douglas H,

Thank you for your positive review of your recent stay at the Crowne Plaza Denver Downtown. We are happy to hear that you enjoyed your stay with us. It would be our pleasure to have you as our guest again soon!

Sincerely,
Crowne Plaza Denver Downtown Guest Services Specialist
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 9 December 2013

We regularly stay at the Downtown Denver Crowne Plaza when we visit Denver. The staff and service are always great and they remember us usually when we arrive. It's a great spot within downtown with walking distance to so many of our favorites and sporting events.

  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Service
Helpful?
Thank dsellerman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDenver12, Guest Relations Manager at Crowne Plaza Denver, responded to this review, 11 December 2013
Dear dsellerman,

Thank you for your positive review of the Crowne Plaza Denver Downtown. We are delighted to hear that you have enjoyed your stays with us and look forward to having you as our guest again soon!

Sincerely,
Crowne Plaza Denver Downtown Guest Services Specialist
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midland, Texas
1 review
Reviewed 7 December 2013

We recently stayed at the Crown Plaza in Downtown Denver. It was a great experience for the whole family. The hotel is situated 1.5 blocks from the 16th street mall where there is ease of access to the entire downtown area via the public trolley system. The rooms were clean and comfortable and the staff was super friendly. I would say the absolute best part of the hotel is the level of help from the Concierge Joe. He is one of the best I have ever had the pleasure of dealing with. I called him a couple of days prior to our arrival and when we arrived at the hotel. He instantly remembered my first name and our entire plan for the weekend. He was very helpful with transportation, dining recommendations, area attractions, christmas parade routes and hotel attributes. We will choose the Crown plaza the next time we are in town.

  • Stayed December 2013, travelled with family
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Helpful?
Thank todd c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDenver12, Guest Relations Manager at Crowne Plaza Denver, responded to this review, 9 December 2013
Dear todd c,

Thank you for your positive review of the Crowne Plaza Denver Downtown. We are delighted to hear that our Team Members were able to assist in making your stay in Denver great! It would be our pleasure to have you as our guest again on your next trip to Denver.

Sincerely,
Crowne Plaza Denver Downtown Guest Services Specialist
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greeley, Colorado, United States
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 December 2013

Stayed the night on business and found that the staff does a great job showing appreciation to its Platinum members. Free parking, a free drink at the bar, quality snacks in the room, and a room upgrade confirmed even before check-in.
Besides some peeling paint above the shower, I was very pleased with this hotel from the comfort, to the amenities, to the friendly staff.

  • Stayed December 2013, travelled on business
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Helpful?
Thank krutz7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDenver12, Guest Relations Manager at Crowne Plaza Denver, responded to this review, 6 December 2013
Dear krutz7,

Thank you for your continued loyalty to the IHG Brand! We are happy to hear that you enjoyed your stay with us and look forward to having you as our guest again soon.

Sincerely,
Crowne Plaza Denver Downtown Guest Services Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, New Hampshire
Level Contributor
152 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 4 December 2013

The CP chain always provides excellent service and the Denver downtown location is no exception. Staff was friendly and helpful, room was great. The only thing i didn't like it the 20% off your food purchase card for breakfast. The hostess says it is OK for the buffet and the bill comes and the poor waiter is stuck telling you that you didn't read the fine print which excludes only the breakfast buffet. Go figure? You're a platinum club member and they fine print you over 4$. LOL the 4$ didn't break me but i don't get it and the waiter is stuck explaining it to you. Come on IHG these folks live on tips and you make them the fall guys.

Green Features: seemed to have missed them. They had TVs on everywhere maybe they should turn some of them off. Greenwashing?
  • Stayed November 2013, travelled on business
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Helpful?
1 Thank oldprop13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDenver12, Guest Relations Manager at Crowne Plaza Denver, responded to this review, 6 December 2013
Dear oldprop13,

Thank you for your continued loyalty to the IHG Brand! We appreciate your positive review of your recent stay at the Crowne Plaza Denver Downtown. Your feedback regarding the IHG Rewards Club discount has been shared with our Operations Team to improve future guest experience. It would be our pleasure to have you as our guest again on your next trip to Denver.

Sincerely,
Crowne Plaza Denver Downtown Guest Services Specialist
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Denver

Property: Crowne Plaza Denver
Address: 1450 Glenarm Pl, Denver, CO 80202-5030
Phone Number:
Region: United States > Colorado > Denver > Central Business District , Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Green Hotel in Denver
#26 Business Hotel in Denver
#35 Romantic Hotel in Denver
#38 Family Hotel in Denver
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Denver 3.5*
Number of rooms: 364
Official Description (provided by the hotel):
Denver hotel is within walking distance of Denver's downtown attractions Located in the heart of downtown Denver, the Crowne Plaza Denver is the ideal place to base your trip to Colorado's capital. Our Denver hotel was recently renovated to provide you with the most comfortable and convenient stay in the downtown area. Downtown Denver offers many attractions close at hand during your stay. The 16th Street Mall and LoDo, Denver's hip, historic, downtown district, are both just one block from our hotel. Our Denver accommodations are also close to the Denver Museum of Art. Invesco Field at Mile High, the home of the Denver Broncos, is just a few blocks away. Business travelers can enjoy our upscale Denver accommodations and close proximity to several major businesses. The Colorado State Capital, Halliburton and Qwest are all within walking distance of our hotel. The Colorado Convention Center is also only 2 blocks away. Additionally, our Denver hotel offers three floors designed with the business traveler in mind that feature quiet hours and upgraded amenities. Plan a meeting with us at our downtown Denver hotel and take advantage of over 7,000 square feet of meeting space. Our hotel sales team is committed to helping you plan the best possible meeting during your stay. Stay with us in the Mile High City! ... more   less 
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Also Known As:
Denver Crowne Plaza

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