Having stayed in many hotels over the years (average 100+/yr) I have come to expect a high level of service from the Crowne.
Upon arrival, we were met by extremely accommodating and friendly staff who found our Gold level reservation in order and quickly completed check-in while also providing timely and appropriate local information which added to our local experience. The room was minimally appointed yet the furniture was comfortable and the bed was most welcoming (a wonderful night sleep after a long day of travel!!) The staff in the lounge was again very friendly and accommodating as we enjoyed a cocktail and late night appetizer. They were very helpful to other guests looking for a later night to point them towards other spots for continuing their evening (lounge closes at 12:00).
Then came the 8:00 a.m. wake up knocks (!!) from housekeeping.
Despite the Saturday morning "Do Not Disturb" sign on the door, we were awaken two times by housekeeping's knock on the door.
Absolutely Unacceptable!! It's 0800 on a Saturday!! Let us SLEEP!
I may expect this low level of service from a Motel 6 (1 star) but certainly NOT from a Crowne Plaza! It was bad enough to receive the first wake up knock but to receive another ten minutes later???
If this happens again, I will discontinue my patronage of any Crowne Plaza hotel.
The breakfast buffet was as to be expected... fruit, eggs, greasy meats typical of any buffet. However, they did offer exceptional huevos rancheros... a pleasant surprise!
The entire staff was again very accommodating on checkout as well.
So, aside from the Saturday morning wake-up, we had a very pleasant experience at the Crowne Plaza Denver.
and the location can't be beat for any event downtown or just to enjoy a day in Denver!
- Official Description (provided by the hotel):
- Denver hotel is within walking distance of Denver's downtown attractions Located in the heart of downtown Denver, the Crowne Plaza Denver is the ideal place to base your trip to Colorado's capital. Our Denver hotel was recently renovated to provide you with the most comfortable and convenient stay in the downtown area. Downtown Denver offers many attractions close at hand during your stay. The 16th Street Mall and LoDo, Denver's hip, historic, downtown district, are both just one block from our hotel. Our Denver accommodations are also close to the Denver Museum of Art. Invesco Field at Mile High, the home of the Denver Broncos, is just a few blocks away. Business travelers can enjoy our upscale Denver accommodations and close proximity to several major businesses. The Colorado State Capital, Halliburton and Qwest are all within walking distance of our hotel. The Colorado Convention Center is also only 2 blocks away. Additionally, our Denver hotel offers three floors designed with the business traveler in mind that feature quiet hours and upgraded amenities. Plan a meeting with us at our downtown Denver hotel and take advantage of over 7,000 square feet of meeting space. Our hotel sales team is committed to helping you plan the best possible meeting during your stay. Stay with us in the Mile High City! ... more less
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- Also Known As:
- Denver Crowne Plaza