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Crowne Plaza Denver
Ranked #53 of 161 Hotels in Denver
GreenLeadersBronze level
Reviewed 30 June 2014

I am a Tour Director for a charter coach company and recently had occasion to travel with a group to Denver, Co. From my first phone call to Katie Sturges to our wave goodbye after our luggage was loaded and we were heading back home, everything was great. Despite our delayed arrival they had plenty of staff on hand to handle our luggage, the concierge was extremely accommodating with recommendations on dining options, shopping, attractions and even helped some members of the group set up a side tour. The front staff was ready when we arrived and check in was a breeze! Rooms were everything we expected with extremely comfortable beds. Rooftop pool had beautiful, comfortable lounge furniture. The breakfast buffet was fabulous....especially the breakfast burrito! Great stay, great location & best of all, great staff!

  • Stayed: June 2014, travelled with friends
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Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDenver12, Manager at Crowne Plaza Denver, responded to this reviewResponded 2 July 2014

Dear Laura B,

We appreciate your feedback and are so happy that you had such a comfortable stay with us. Our team is dedicated to deliver seamless and friendly service, we're glad you were able to experience that. Please come stay with us again soon!

Sincerely,
Kady
Marketing & Branding Manager
Crowne Plaza Denver Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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721 - 727 of 1,614 reviews

Reviewed 29 June 2014

I'm an airline pilot and very rarely rate hotels. I spend about 13 nights a month in them so I expect good service. It's rare where one hotel, especially a Crowne stands above it's peers. This Crowne Plaza is the best IHG hotel I've stayed in. From the friendly greeting at the desk, to the courtesy of it's staff, my stay was excellent . Great location, one block from the 16th street mall. The important stuff though is the room and amenities. Absolutely pristine clean, and well appointed. The bed was comfortable, and the room quiet. I'm looking forward to a return visit.

  • Stayed: June 2014, travelled on business
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Thank ORMNacho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDenver12, Manager at Crowne Plaza Denver, responded to this reviewResponded 30 June 2014

Dear STLNacho,

We are so happy to hear that you enjoyed your stay with us at The Crowne Plaza Denver Downtown. Our staff goes above and beyond to ensure a comfortable stay and we are glad that they did just that. Come stay with us again soon!

Sincerely,
Kady
Marketing & Branding Manager
Crowne Plaza Denver Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014 via mobile

Great, convenient location, friendly staff, walk to almost anything you want to do. 16th street mall just a block away, take the free bus to Blake and walk to a ball game. Don't miss all the great restaurants and pubs in LoDo, great variety and the concierge has great recommendations for any event

Stayed: June 2014, travelled with friends
Thank snorkelsurfswimdive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDenver12, Manager at Crowne Plaza Denver, responded to this reviewResponded 30 June 2014

Dear snorkelsurfswimdive,

We are so happy to hear that you enjoyed your stay with us and that you were able to take advantage of our location. We appreciate your feedback and hope to have you as a guest again soon!

Sincerely,
Kady
Marketing & Branding Manager
Crowne Plaza Denver Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

I arrived a bit early at the Crowne Plaza and was nicely surprised to be allowed to check in early as I had an event I was attending and didn't want to leave the bags in my car. The room was on the 10th floor and appeared to be clean, had some nice touches like aromatherapy products for sleeping. The bed was very comfortable and I slept quite well. I heard no noise despite being right across from the elevator. Air conditioner worked great and kept the room nice and cool as I like it. I was disappointed to see there was no refrigerator but I never checked the amenities list so not sure if that was listed. There is clearly a spot for it beneath the TV. This hotel also has a restaurant and bar/lounge area. It is also only a very short walk to the 16th street mall which offers free shuttle service up and down the street, shopping, entertainment, nightlife, and restaurants. I was sharing the room with a colleague and found the price to be a good value for the area. LoDo is not for those who are looking for bargains on hotels but I found this hotel to offer a reasonable price for a very comfortable room right in the exact area I wanted to be in. I would recommend this hotel to people who are needing to be close to the downtown area..

  • Stayed: June 2014, travelled with friends
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Thank TravelingHobos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDenver12, Manager at Crowne Plaza Denver, responded to this reviewResponded 30 June 2014

Dear Traveling Hobos,

We are so happy to hear that you enjoyed your stay at the Crowne Plaza Denver Downtown while in town for your event. We are glad that you enjoyed the room, and for future reference, we have mini refrigerators available by request. We hope to have you as a guest again soon!

Sincerely,
Kady
Marketing & Branding Manager
Crowne Plaza Denver Downtown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

Couldn't ask for a more inviting & welcoming group of people. Great service, wonderful food & drinks! A fabulous place to unwind after a long day at work or to catch whatever game is on. I love the laid back atmospher.

  • Stayed: June 2014, travelled on business
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Thank Tracy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDenver12, Manager at Crowne Plaza Denver, responded to this reviewResponded 30 June 2014

Dear Tracy D,

We are so happy to hear that you enjoyed your time at The Place Lounge. We'd have to agree that it's full of great people and great food, come visit us again soon!

Sincerely,
Kady
Marketing & Branding Manager
Crowne Plaza Denver Downtonw

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014 via mobile

What a great experience! I used my IHG points to entertain my family visiting from Australia. We started the day in Boulder touring CU for our oldest. We then dined at the Pump House Brewery in Longmont. After lunch we trekked to downtown Denver to check into the Crowne Plaza. Somehow our reservation got turned upside down, however the Crowne Plaza customer service agent Renee was just awesome. She was polite, accommodating, and just the friendliest person you could ever meet. Within a matter of minutes we checked into our 3 gorgeous rooms with mountain views. The on roof pool has been upgraded and provided a most relaxing time. It was on to the Hard Rock for dinner and back for the best sleep we have had on a getaway. I hope your experience can be as good as ours. Cheers Crowne Plaza you provide World Class service.

Stayed: June 2014
Thank Scott F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDenver12, Manager at Crowne Plaza Denver, responded to this reviewResponded 30 June 2014

Dear Scott F,

We appreciate your loyalty to the IHG brand and we are delighted to hear about such a wonderful trip and visit to Denver! We apologize for the issue at check-in, but we're glad we were able to get it sorted out for you in a timely manner, we'll pass your feedback on to Renee. We did just upgrade all of our pool furniture, we're glad you were able to take advantage of it. Come stay with us again soon!

Sincerely,
Kady
Marketing & Branding Manager
Crowne Plaza Denver Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

We had major plumbing problems in our room. The hotel was booked completely to capacity due to the convention we were attending and I got a tad snotty because it seemed we were being ignored. It turns out the manager was busy getting a flight crew rerouted to a new hotel so that we could be moved.

The next morning, still a little perturbed by the room issues, our waiter Frank overheard our troubles and asked about it. Two hours later the front desk called to tell us we were being moved against, this time to a very nice suite.

Each employee, from the maintenance man to the concierge, took an interest in our problem. But the amazing part, which is what is unfortunately so rare, is that each employee that we did interact with communicated with management and were advocates on our behalf.

Bottom line: This is a nice downtown hotel, but what sets it apart is the ownership attitude of each employee.

  • Stayed: June 2014, travelled on business
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Thank DabberM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPDenver12, Manager at Crowne Plaza Denver, responded to this reviewResponded 30 June 2014

Dear somecop,

We apologize for the inconveniences you experienced during your stay, but we are glad that we were able to recover which allowed for you to continue to enjoy your trip! We understand that plumbing issues and a sold out hotel can cause a huge inconvenience during your stay and we appreciate your patience and understanding. Please come stay with us again soon!


Sincerely,
Kady
Marketing & Branding Manager
Crowne Plaza Denver Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Denver

Address: 1450 Glenarm Pl, Denver, CO 80202-5030
Phone Number:
Region: United States > Colorado > Denver > Central Business District , Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Green Hotel in Denver
#26 Business Hotel in Denver
#35 Romantic Hotel in Denver
Price Range: £85 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Denver 3.5*
Number of rooms: 364
Official Description (provided by the hotel):
Denver hotel is within walking distance of Denver's downtown attractions Located in the heart of downtown Denver, the Crowne Plaza Denver is the ideal place to base your trip to Colorado's capital. Our Denver hotel was recently renovated to provide you with the most comfortable and convenient stay in the downtown area. Downtown Denver offers many attractions close at hand during your stay. The 16th Street Mall and LoDo, Denver's hip, historic, downtown district, are both just one block from our hotel. Our Denver accommodations are also close to the Denver Museum of Art. Invesco Field at Mile High, the home of the Denver Broncos, is just a few blocks away. Business travelers can enjoy our upscale Denver accommodations and close proximity to several major businesses. The Colorado State Capital, Halliburton and Qwest are all within walking distance of our hotel. The Colorado Convention Center is also only 2 blocks away. Additionally, our Denver hotel offers three floors designed with the business traveler in mind that feature quiet hours and upgraded amenities. Plan a meeting with us at our downtown Denver hotel and take advantage of over 7,000 square feet of meeting space. Our hotel sales team is committed to helping you plan the best possible meeting during your stay. Stay with us in the Mile High City! ... more   less 
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Also Known As:
Denver Crowne Plaza

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