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Courtyard Denver Downtown
Ranked #61 of 160 Hotels in Denver
GreenLeadersSilver level
Reviewed 22 December 2013

Location excellent right there in the heart of everything. Staff was very professional. One staff member drew me in with that awesome smile (Cecile) she made me feel very welcomed...thanks everybody!!

  • Stayed: December 2013
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Thank Dimples128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra C, Front Office Manager at Courtyard Denver Downtown, responded to this reviewResponded 31 December 2013

Thank you for the review. I can not wait to tell Cecile what an impact she had on your stay! We hope you visit us again soon.

Thank you,
Alexandra

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342 - 348 of 764 reviews

Reviewed 19 December 2013

I was very impressed by nearly every aspect of this Courtyard property. From the great staff to the unbeatable location, to the "larger than they should be in downtown" rooms this Courtyard really does impress.

I arrived an hour and a half early and the friendly desk staff tried hard and found me an available room which was appreciated.

The lobby is tastefully decorated and expansive without being over the top stuffy. The elevators and hallways were bright, clean, and impressive.

The room was very nice. Updated with newer carpeting, a huge flat screen tv which got HD programming, and a super comfortable bed were the highlights. The bathroom featured nice furniture and the shower had great water pressure and unlike the prior reviews hot water was plentiful and reliable during my stay.

The attached restaurant had very good food and considering the downtown location great Happy Hour food and drink specials.

The free high speed internet was just that, fast and free.

I would happily return to this property and highly recommend it for a pleasant stay.

  • Stayed: December 2013, travelled solo
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Thank michtraveler1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra C, Front Office Manager at Courtyard Denver Downtown, responded to this reviewResponded 31 December 2013

Thank you so much for taking the time to review us on Tripadvisor. I am thrilled to hear your stay was enjoyable. We hope to see you again!

Thank you,
Alexandra

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Reviewed 12 December 2013

We stayed at the property on 12/2, the hotel was nicely decorated for the holidays, the room was fine, and we had a nice meal in the restaurant but had one major issue. My wife attempted to take a shower in the morning only to find out there was NO HOT WATER!
I called the front desk and was told so may people were taking showers they ran out, no apology. I thought to myself, a lot of people at a hotel taking showers, that certainly must have been an unprecedented event! It was very frustrating not to have hot water but the response from the front desk just added insult to injury. We later found out there was a mechanical problem but it was not fixed before we needed to leave for the airport.
I had to request some compensation for the significant inconvenience as the hotel offered nothing. I can understand an unexpected mechanical issue but the I can not accept the extremely poor customer service and would not stay at this chain again.

  • Stayed: December 2013, travelled as a couple
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Thank PatJane1052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra C, Front Office Manager at Courtyard Denver Downtown, responded to this reviewResponded 31 December 2013

Dear Guest,

I am so sorry to learn not only of the problem experienced during your stay but also the level of customer service you received. I assure you this is not the norm. We did have a mechanical issue with our hot water system during your stay but that is no excuse for having poor customer service. I will speak with the associates working during your stay and coach them on how to properly handle guest issues such as these. I apologize again.

Warm Regards,
Alexandra Crown

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Reviewed 18 November 2013

We spent an evening at the Courtyard by Marriott in Denver. It was very festively decorated for the upcoming holiday season. The room was clean and well maintained. Considering the hotel is right off of 16th street mall, I thought it was relatively quiet. There are tons of restaurants and shopping nearby so it is excellently located.

Room Tip: We had a nice room on the second floor with a view of the clock tower
See more room tips
  • Stayed: November 2013, travelled as a couple
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Thank MammaTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra C, Front Office Manager at Courtyard Denver Downtown, responded to this reviewResponded 20 November 2013

We are so please you enjoyed the location of our hotel as well as the holiday decorations. Thank you for reviewing us and we hope to see you again!

Thank you,
Alexandra Crown

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Reviewed 13 November 2013 via mobile

The hotel is a beautifully remodeled property with all the modern conveniences expected at a high end Courtyard. Valet parking and on site restaurant Cafe Rialto. Great wine and craft beer selection. Located on the 16th street mall. Highly recommend.

Stayed: November 2013, travelled on business
Thank Randy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra C, Front Office Manager at Courtyard Denver Downtown, responded to this reviewResponded 16 November 2013

Thank you for recommending our location! I am glad the amenities and restaurant suited your needs. Thank you for choosing Courtyard by Marriott and we look forward to seeing you again!

Regards,
Alexandra Crown

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Reviewed 3 November 2013

What a fantastic location. Step outside onto the 16th Street Mall, which is the best downtown area to be in. It's basically a Pedestrian street (no cars allowed) and you have access to a Free Mall Street Bus that will take you can jump on and off of for the length of the Mall, 14 blocks or so. There are also bike carts that will pedal you down the Mall. Or you can take a Horse and buggy carriage ride. Unfortunately Denver has many homeless people, and you will see some on the 16th St Mall. But they are not aggressive panhandlers and we did not experience any problems with them. The hotel and valet staff was fantastic. Our room had a microwave, coffee maker and refrigerator. The bed was good, pillows ok. Morning complimentary coffee in lobby. Our 3 night hotel plus parking was $560. Great hotel for the location!!

  • Stayed: November 2013, travelled as a couple
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2  Thank Super W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra C, Front Office Manager at Courtyard Denver Downtown, responded to this reviewResponded 16 November 2013

Thank you for the wonderful review. I am so happy to hear that you enjoyed the hotel and all the amenities we have to offer. We do appreciate you taking the time to review us and hope to see you again soon.

Regards,
Alexandra Crown

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Reviewed 3 November 2013 via mobile

This is a charming Marriott Courtyard right on the 16th st pedestrian mall. Fireplace crackling, friendly and helpful valet and front desk. Attached to a sports bar and a Starbucks. 3 blocks from Larimer square. Room was spotless and the bed and pillows were very comfortable. Have nothing bad to say about it!

Stayed: November 2013
1  Thank haddad007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra C, Front Office Manager at Courtyard Denver Downtown, responded to this reviewResponded 16 November 2013

We appreciate your review and are delighted to hear you had a wonderful stay. Hope to see you soon.

Thank you,
Alexandra Crown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Denver Downtown

Address: 934 16th St., Denver, CO 80011
Region: United States > Colorado > Denver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Green Hotel in Denver
#16 Family Hotel in Denver
#29 Romantic Hotel in Denver
#35 Business Hotel in Denver
Price Range: £84 - £274 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Denver Downtown 3.5*
Number of rooms: 177
Official Description (provided by the hotel):
Our boutique-style Courtyard by Marriott Denver Downtown hotel is ideally located on the famed 16th Street Mall, just 4 blocks from the Colorado Convention Center and close to the best restaurants, attractions and shopping in the city. Visit the Pepsi Center, Coors Field, Larimer Square, Denver Pavilions and the Denver Center for the Performing Arts. Our Denver downtown hotel's stylish rooms and suites feature first-rate amenities, including luxury bedding, microwave, and mini refrigerator. We are housed in a beautifully renovated historic building, and offer distinguished meeting space ideal for corporate gatherings. Guests are invited to enjoy our fitness and business centers, and free Wi-Fi throughout the hotel. Be sure to visit our on-site restaurant, Rialto Cafe, offering award-winning cuisine. The Courtyard Denver Downtown hotel delivers comfort, convenience and style! ... more   less 
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Also Known As:
Courtyard By Marriott Denver Downtown Hotel Denver
Denver Marriott
Denver Courtyard

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