I enjoy the Kimpton brand of hotels and have stayed at many with good experiences so I joined the In-Touch program. Unfortunately my experience at the Denver Monaco was less than optimal. I made my reservation 4 months prior to arrival. The room that I was given (#208) was the worst I have ever been in and seemed unsafe with a cement wall and walkway outside the window. I was astounded a Kimpton would even sell such a room. I was informed the hotel was full with a wedding. After a rough night in the room I packed my suitcase and was prepared to check into another hotel if I could not be given a decent and safe room. The staff at the front desk were nice but seemed unable to manage the necessary service recovery without my persistence. My colleagues did not have the same experience, reserving a king room, not the queen as I did. I guess at this hotel you get better treatment if you spend $9/day more. By the end of the following day I did get another room facing the street on the second floor, which apparently is the dog-friendly floor. I was not informed of this fact so you may want to ask beforehand. The restaurant at the hotel is lovely with good service. I would choose another hotel in Denver next time.
- Official Description (provided by the hotel):
- The newly renovated Hotel Monaco in downtown Denver provides an eclectic luxury hotel experience inviting guests to experience an "Urban Adventure.” It captures the city’s history and adventure with the restoration of two Colorado landmark buildings. This boutique hotel, with adjacent award winning Northern Italian Panzano Restaurant and refreshing Veda Spa and Salon, is within easy walking distance of shopping, nightlife, 16th Street Mall, LoDo, Larimer Square, multiple sporting venues and the Colorado Convention Center. ... more less
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- Also Known As:
- Hotel Monaco Denver Kimpton