We have a long history of staying at the hotel Monaco in Denver. When our daughter was a teenager, we used to book rooms when bands like the Backstreet Boys and InSync were in town and staying there. She got to meet the bands and we got to share the excitement with her. We haven't stayed there in some time and were excited to go back a few nights ago.
We asked for a quiet room and were given 714 up on the top floor. The woman who checked us in must have just started because she didn't seem to know about the food credit, or the in-room movie that came with our reservation. She was pleasant, but not very well trained.
When we got to the room, it seemed old and tired. The TV was a vintage Sony, probably about 10 years old. There were lots of nicks and dings in the furniture. The room was clean.
We went out to eat and came back to watch our movie, but using an ancient TV made it seem almost like a chore. We went to bed around 11. At 2:15, room 715 must have come back from the bar. The door banging and screaming and yelling was insane. At 3:30, after dozing off and being awokened several times, I finally got up and called the front desk. I think the noise finally stopped around 4.
On checkout, I told the clerk about the bad experience. At first, he was not going to make any adjustment, but then decided to knock $30 off our $200 bill. He told me the night manager needed to get on the ball and start walking the halls after the bars close. As we drove away my wife and I agreed that for $170 we effectively paid to have our night ruined and our day as we were exhausted. I plan to write the hotel about this experience. We were giving them a second chance, as the last time we stayed there my car keys were stolen from the valet stand in the middle of the night.
- Official Description (provided by the hotel):
- The newly renovated Hotel Monaco in downtown Denver provides an eclectic luxury hotel experience inviting guests to experience an "Urban Adventure.” It captures the city’s history and adventure with the restoration of two Colorado landmark buildings. This boutique hotel, with adjacent award winning Northern Italian Panzano Restaurant and refreshing Veda Spa and Salon, is within easy walking distance of shopping, nightlife, 16th Street Mall, LoDo, Larimer Square, multiple sporting venues and the Colorado Convention Center. ... more less
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- Also Known As:
- Hotel Monaco Denver Kimpton