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Holiday Inn Express Denver Airport
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Reviews (357)
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All reviewsdenver airporthi expressroom was cleanfree breakfastan early morning flightflight was cancelledfree shuttleother hotelsrental carindoor poolwake up callwould stay againnice breakfastshuttle servicevery nice hotelfront desk stafffitness center
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206 - 211 of 357 reviews
Reviewed 15 February 2014

The hotel is just fine for a night or two near the airport. Breakfast should be served a little earlier - they told us it started at 6:30 but we had to take a shuttle at 6 due to them only running every 30 minutes. As we walked to the shuttle though at 6 there was already people eating so maybe the night crew just doesn't know what time breakfast starts at. The shuttle driver in the AM was nice, but had friends on the shuttle and completely missed our requested stop to make his friends got their stop. On the way back the driver took almost 45 minutes to show up - claimed there was 3 shuttles running but if there was there is no physical way it would be that long in between pickups. the hotel shares the shuttle with 3 other hotels and does stops at both sides so be prepared for a long delay - There are better hotels on Tower road offering better shuttle service which is a key feature of a airport hotel.

  • Stayed: February 2014, travelled on business
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1  Thank David Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hixdia, General Manager at Holiday Inn Express Denver Airport, responded to this reviewResponded 24 February 2014

We are very sorry to hear about the experience you had with our shuttle service, we are working to improve our services based on our customers feedback. We sincerely apologize.

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Reviewed 12 February 2014

This hotel was absolutely fine for an overnight stay (while acclimatising before heading to the ski fields the following day). We weren't waiting for too long at Denver Airport for the shuttle (around 20 minutes or so) and it was really easy to navigate across the car park to the restaurant for dinner at the Holiday Inn (rather than the Holiday Inn Express, which was our hotel). Not having stayed at the Holiday Inn, I don't know what the difference is between the two - perhaps the rates...? Breakfast (included in the rate) was pretty cursory but adequate (we had toast and tea), and the courtesy shuttle back to the airport was efficient and the driver was very friendly. Would stay here again.

  • Stayed: February 2014, travelled as a couple
    • Value
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Thank Travels_with_Em
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hixdia, General Manager at Holiday Inn Express Denver Airport, responded to this reviewResponded 13 February 2014

Thanks for pointing out the great amenities at our hotel. We are a great place to stay at the beginning or the end of a trip to the beautiful Colorado mountains.

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Reviewed 3 February 2014 via mobile

I stayed three nights. My room did not have fridge or microwave which was a first for me. I usually eat half my dinner and save rest for lunch next day which added unexpected costs to my trip. My glass coffee pot had a broken piece of glass on spout. They replaced the coffee maker but if housekeeping had been cleaning pot properly it should have been discovered. The carpet were dirty in high traffic areas. I used the gym but not pool. The water looked cloudy and pool was very tiny. Couldn't do laps. The printer in business center was low on toner and employee shook the toner which left marks on my printouts.

Pros: close to everything I needed. The room was nice. Bed comfortable. The price was a little high for type of hotel experience I had, but it was affordable. They had a large free breakfast which was good.

  • Stayed: January 2014
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Thank kim k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hixdia, General Manager at Holiday Inn Express Denver Airport, responded to this reviewResponded 13 February 2014

We always appreciate you letting us know about the things we need to improve. Thank you.

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Reviewed 25 January 2014 via mobile

I stayed for work at this hotel. Couldn't ask for Better service and friendly staff!!! Only problem is the hotel shuttle. Waited over an hour at the airport for the shuttle. If you stay here, plan for shuttle time. They never show up when you call.

Stayed: January 2014, travelled on business
1  Thank Cody W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hixdia, General Manager at Holiday Inn Express Denver Airport, responded to this reviewResponded 13 February 2014

We are so sorry to hear you experienced problems with the shuttle, I appreciate you letting us know so we can address your concerns. Thank you for the great comments about the team at the hotel we are always here to take care of our guests and make our hotel feel like their home away from home.

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Reviewed 21 January 2014

This Holiday Inn Express was an unexpected pleasure! The staff was evry friendly and helpful and the hotel was clean and comfortable. The breakfast was great and plentiful and everything was so neat and clean.The spa, pool and gym are an added bonus! Really a great value!!!!!

  • Stayed: January 2014, travelled solo
    • Value
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Thank NoMoreMarriott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hixdia, General Manager at Holiday Inn Express Denver Airport, responded to this reviewResponded 24 January 2014

We are so glad that you had a plesant stay with us, thank you for pointing out all of the great things we love about our hotel too, we hope you can come again.

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