|Check-in / front desk||Service|
|A romantic getaway||People with disabilities|
|Older travelers||Luxury-minded travelers|
My first comment is my concern about a prior tripadvisor review that was removed from this review site. I noticed it when I was looking at options in March but its gone now. It was a negative review- I should have paid more attention to it. Since it seemed like only one negative review I didn't give it much credibility-now there should be two negative reviews.
I contacted the mgr of BrooksTower apts thru Tripadvisor in Mar and asked specific questions about the location and accommodations. I was reassured by the mgr on the info that was important to us-a west side unit with 2 beds in the 2nd bedroom. He was quite the salesman and assigned us to 29c-a unit that met our specific request. I made the reservation for a 1 wk stay and paid the deposit as requested on the dates noted in the agreement-all those receipts are noted for unit 29C . I spoke to the mgr at least 2 more times before our trip in July-both conversations were pleasant and included continual assurances the unit would be ideal for our needs. The day before our departure I recd an email that our unit assignment had been changed to unit 33J-I immediately called the mgr. It took 3 calls/messages before I was able to talk to him at which point he downplayed the change. It was a unit facing directly east and had 1 bed in each bedroom. After I told him he was wrong and needed to do something to improve the situation he told me he was just taking care of business.
We never saw 29c and can't say how it was furnished or how the electronics there worked; Unit 33J where we were has only the most basic furnishings-and while we were there the satellite TV and wi-fi didn't work until the day before we were leaving. When the mgr was aware of this he could not be located and sent a local resident to allow us to use a different unit for TV/wireless-totally inconvenient.
Finally, the day before we were departing the mgr contacted me-the wifi was working but still not the TV. In that conversation even he mentioned a lot had gone wrong and he would call to make "economic adjustment". I called him 3x over the next 2 days to work out that adjustment-but he never returned my calls. Ultimately I contacted my credit card co and charged back 1/2 of the total cost, meaning the last payment was credited back to me.
The rest of the property was old and needed updating but was clean. As the ad indicates this apt is cheaper than the nearby Marriott hotel-that's because you get so much more in terms of customer service and accommodations at a Marriott.
I wouldn't recomment this rental to anyone-
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Check-in / front desk|