We stayed here on the 15th of November, for we planned to leave the car and use the shuttle when we returned on the 23rd.
We arrived late on the 15th and had an early departure the following morning. We booked the shuttle, and we're they only ones to depart. When we showed up, the shuttle driver was reading the paper.. And wasn't gonna budge a minute before the scheduled time. We were on our way to vacation, so I blew it off.
When we returned, it was 27 degrees outside. I called to ensure the shuttle was on its way.. 5 to 10 minutes. 40 minutes later I called, it hadn't even left yet... Worse still it would be another 25 minutes before it departs to come pick us up.
We took a taxi, as the room was prepaid.. Otherwise would have gone elsewhere. When we arrived the same shuttle driver and the hotel manager were standing at the check in desk.
They then tried to say they were at the airport, and we must have missed them... Even when I explained that would have been impossible, let alone that she said it never left, after previously telling me 5 minutes.
Worse experience ever. Had a similar experience before here, so much for seconded chances.
This time after being checked in, we got the worse beat up room ever.. Sad this was a new hotel... And I like Hyatt.
Will seek other accommodations, especially if you need to use the shuttle.
- Official Description (provided by the hotel):
- Hyatt Summerfield Suites is now HYATT house™. We invite you to enjoy our comfy spaces and inviting places that let your real-life routines roll on during your long-term stay with us. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ebookers, Expedia, Hotels.com, TripOnline SA, Travel Republic (UK), Traveltool, S.L.U., Hyatt Hotels Corporation, Evoline ltd and HotelQuickly so you can book your HYATT house Denver Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Summerfield Suites Denver Airport Hotel Denver